This marketing presentation is a product of team of students from the University of Huddersfield, UK who mentored students from Kajire Secondary, Kenya in marketing, customer relations and business sustainability. Students communicated through skype and email in the first term of 2016. The cooperation was managed by student Chris Wainwright from the University of Huddersfield and Abuga Ezra, teacher and Sote ICT Club mentor at Kajire Secondary.
This PowerPoint is to show about advertising and advertising management, functions, process, types , marketing, objectives of Advertising, purpose of Advertising, advertising budget, media planning.
This presentation has been made by myself to show a clear idea about the advertising management, nature and scope, significance of it, objectives, advantages and disadvantages, types of Advertising management, advertising budget flow, pie chart ...etc..
AIDA Model is a model to create awareness regarding dedication of work to the employees as well as every individual, they can get to know about interest of work in the organization and how they can take action.
This is an example of creative plan. We'll use BestBuy as our client. The thoughts and ideas you find on this site are merely my personal opinions and do not reflect the views of any brands, company or organization that I am affiliated with.
This PowerPoint is to show about advertising and advertising management, functions, process, types , marketing, objectives of Advertising, purpose of Advertising, advertising budget, media planning.
This presentation has been made by myself to show a clear idea about the advertising management, nature and scope, significance of it, objectives, advantages and disadvantages, types of Advertising management, advertising budget flow, pie chart ...etc..
AIDA Model is a model to create awareness regarding dedication of work to the employees as well as every individual, they can get to know about interest of work in the organization and how they can take action.
This is an example of creative plan. We'll use BestBuy as our client. The thoughts and ideas you find on this site are merely my personal opinions and do not reflect the views of any brands, company or organization that I am affiliated with.
Wie wollen Unternehmen professionelles Marketing betreiben, wenn die Kundenadressen veraltet sind oder erst mühsam zusammengetragen werden müssen? Ist ein zielgerichteter Dialog überhaupt möglich, wenn die Unternehmen die Historie der einzelnen Kunden nicht kennen? Der Schlüssel zum Erfolg liegt beim CRM.
Business sustainability - U of Huddersfield and Kajire Girls Sote ICT
This presentation on business sustainability is a product of team of students from the University of Huddersfield, UK who mentored students from Kajire Secondary, Kenya in marketing, customer relations and business sustainability. Students communicated through skype and email in the first term of 2016. The cooperation was managed by student Chris Wainwright from the University of Huddersfield and Abuga Ezra, teacher and Sote ICT Club mentor at Kajire Secondary.
Sote Hub Report for Practice Enterprises Network 2016 Sote ICT
The summary of activities of Sote ICT and Sote Hub that support 28 training companies at 12 secondary schools and 460 members of Sote ICT clubs. The report is part of the application for associated member status of Sote Hub at Practice Enterprises Network International in 2016. Pontis Foundation, Kasigau Wildlife Trust, SlovakAid and Slovak Center for Training Firms have assisted Sote ICT project since 2013 in transfer of the practice enterprises methodology to Kenya.
Business sustainability 2 - U of Huddersfield and Kajire Girls Sote ICT
This handout on business sustainability is a product of team of students from the University of Huddersfield, UK who mentored students from Kajire Girls secondary school from Kenya in marketing, customer relations and business sustainability. Students communicated through skype and email in the first term of 2016. The cooperation was managed by student Chris Wainwright from the University of Huddersfield and Abuga Ezra, teacher and Sote ICT Club mentor at Kajire Secondary.
Marketing - Univeristy of Huddersfield mentoring Kajire Girls Sote ICT
This marketing handout is a product of team of students from the University of Huddersfield, UK who mentored students from Kajire Secondary, Kenya in marketing, customer relations and business sustainability. Students communicated through skype and email in the first term of 2016. The cooperation was managed by student Chris Wainwright from the University of Huddersfield and Abuga Ezra, teacher and Sote ICT Club mentor at Kajire Secondary.
Un piano da 16 milioni di euro per l'elettrificazione della Reggio Emilia - Guastalla e Reggio Emilia - Sassuolo. Un miglioramento fondamentale per la qualità del servizio passeggeri e merci.
This topic is talking about stimulation marketing which is a form of marketing tools that involves the task of transforming no demand into positive demands so this ways or method are important and useful for reinforcing the market and making consumers to come to you for your goods and also for you to know what your buyers need.This is a tool that creates environment where need is felt. it helps in choosing,designing and delivering value.
Digital Marketing vs Traditional Marketing - SysTabShirsendu Kar
Traditional marketing has fallen over the years because of the invention of Digital Technology and its convenience. People find digital gadgets a lot more user-friendly.
If you want to promote your business using Digital Media then SysTab can help you.
Visit - Systab for free Consultation
This presentation covers the whole topic of marketing communication or promotion including the Promotion Mix as Product Mix and Tools of the promotion, fully explained. followed by which promotional objectives and media selection and management.
BBA III SEM ADVERTISING MANAGEMENT -UNIT 2 Mansi Tyagi
BBA III SEM ADVERTISING MANAGEMENT -UNIT 2
-(MANSI TYAGI)
UNIT 2: SYLLABUS
Integrated Communication Mix (IMC)-meaning, importance;Communicationmeaning, importance, process, communication mix-components, role in marketing,Branding-meaning, importance in advertising.
The importance of digital marketing lies in the fact that it is inexpensive and offers a plethora of options to connect with potential customers all around the world. Content marketing, email marketing, and social media marketing all help to raise brand recognition and enlighten clients about your products/services.
Advertising on internet webinar by_kiran_mandrawadkar_9886733833Kiran Mandrawadkar
Online advertising, also known as online marketing, Internet advertising, digital advertising or web advertising, is a form of marketing and advertising which uses the Internet to deliver promotional marketing messages to consumers. online advertising frequently involves a publisher, who integrates advertisements into its online content, and an advertiser, who provides the advertisements to be displayed on the publisher's content.
During which you will be familiarized with the fundamentals you need to know as a successful electronic marketer prior to starting the execution of electronic advertising campaigns.
Instructor:
Main Topics:
What a digital marketer should know before starting?
What Is Digital Marketing?
What Is Traditional Marketing?
Digital Marketing Vs Traditional Marketing
Markets / Audiences
Audience, Segment & Persona!
Customers Types
Challenges we face with customers
Marketing Funnel
The selling techniques
Leads /Potential Customers
Stages through which customs pass
E-Commerce
User Experience
Information required for the digital marketer
AB Testing
Digital Marketing Channels
Important terms for each digital marketer
Some of the tools which are necessary for digital marketing
Requirements for Tools Integration
Digital Marketing Stages
Digital Marketing Strategy
Digital Marketing Process
Performance Tracking & Analytics
Optimization Process
Optimization Goals
Anas Ali, CDM
Business & Marketing Program Co-founder @ OmniPlanDigital Marketing Manager @ Allympiapass for 6 countries
6 years experience in digital marketing
Co-founder of:
cavvu.com
arabinno.com
life-drop.com
kadohat.com
LinkedIn: https://linkedin.com/in/anasismail/
Sote Innovation Fair 2018 - Recommendations from the judges Sote ICT
Short document with major recommendations for startups that competed at Sote Innovation Fair 2018 how to improve their products and find ways to reach economic viability.
This is the fifth version of Effective Innovation Canvas inspired by the feedback from John Paul Karijo and Katarina Galova. The Effective Innovation Canvas tries to define the problem, express effective Solution, describe the Capacity of the Team and provide information on how progress will be tracked in Visible Learning. Every part is divided again into four in a self-similar pattern.
Jakub Simek from Pontis Foundation and Sote Hub created the fifth version of Effective Innovation Canvas to evaluate social innovation and business ideas.
Now this version is a radical departure and revision of the concept - the original inspiration from Business Model Canvas and Lean Canvas was replaced with the powerful idea of self-similarity or fractality (describing the project in ever granular detail and length in five levels with increasing numbers of sections: 0,1,2,4,8).
Again the inspiration comes from books like Exponential Organizations, Ten Types of Innovations, Antifragile, Zero to One. And concepts like Effective Altruism, Model Thinking, Theory of Change, Game Theory and Theory of Constrains and Systemic/Pattern Thinking.
Harry Mwailengo, Sote Hub manager, prepared an annual report for Sote ICT clubs and Sote Hub and our achievements in 2017.
Sote ICT Club membership at 12 schools grew from 755 to over 1000 students.
43 teams competed in our Startup Idea Competition - we awarded 10 top ideas. We also helped teams to join StartUp Africa competition. Voi town became a place with most submissions.
Our mission is to grow startups from secondary schools in rural and small towns. We have assisted 21 startups in Sote Hub and supported 8 of them with seed funding.
We also scaled Sote Hub and Sote ICT to Kwale County.
Jakub Simek from Pontis Foundation and Sote Hub created the first draft of the Sote Talent business idea as an example and use case of our Effective Innovation Canvas. The Sote Talent idea is in early stage of consultations and prototyping. Please feel free to contribute with your comments, corrections and suggestions.
Jakub Simek from Pontis Foundation and Sote Hub created the first version of Effective Innovation Canvas to evaluate social innovation and business ideas. The inspiration comes from Business Model Canvas and Lean Canvas and is mixed with insights from Effective Altruism and social enterprise and systems change. We added other critical parts for social innovation like Team, Theory of Change and Risk and made the canvas hopefully simpler.
Christine Kambe prepared a study on 107 randomly chosen graduates of Sote ICT Program. The survey data indicate that our graduates are 3x more likely to attend college and be employed or own a business than their peers. The selection of Sote ICT club members would also need to be partially randomized to cancel the selection effect (Students who decided to join the Sote ICT Clubs might be more active or skilled than average, and their partial randomization would cancel this). But such randomization is practically difficult and randomized control trials are outside our budget scope currently. But we hope to go in this direction in near future.
External Evaluation of Sote ICT and Sote Hub 2017Sote ICT
Edita Bednarova wrote an external evaluation of Sote Hub and Sote ICT projects financed by SlovakAid, that was commissioned by the Pontis Foundation with the main aim to receive sufficient evidence-based conclusions and recommendations in order to make strategic decisions about the future of our Kenyan program that grows startups from rural secondary schools through IT clubs and student training companies and real startup incubation at Sote Hub. The structure of the evaluation followed OECD-DAC evaluation criteria.
The conclusion of evaluation findings for Sote ICT (IT clubs and student companies) is:
Relevance of the project - Very High
Efficiency of the project - Rather High
Effectiveness of the project - Rather High
Sustainability of the project - Rather High
Impact of the project - Rather High
The conclusion of evaluation findings for Sote Hub (coworking space for Sote ICT graduates and incubation of real companies) is:
Relevance of the project - Very High
Efficiency of the project - Rather High
Effectiveness of the project - Very High
Sustainability of the project - Rather Low
Impact of the project - Rather High
Agile Software Development Workshop at Sote HubSote ICT
Presentation on agile project management by Maros Korinek, developer at Funding Circle, from his 4-day training in December 2016 at Sote Hub in Voi, Kenya.
A short guide to presentation of business idea and pitching to investors for Sote Hub startups, Sote ICT Clubs and training companies prepared by Jana Desiatnikova. Practice as much as possible, and use ideally only 10 great looking slides without much text and with good pictures or infographics. Tell your story, repeat your unique selling point and explain why your team is perfect match for the challenge.
A short guide to project based learning (PBL) for Sote ICT Clubs and training companies prepared by Jana Desiatnikova. It explains how to use PBL to nurture 21 Century skills in students, such as collaboration and creativity through constructivism - learning by doing.
Oxfam mentions Sote Hub in Challenges for Rural Enterprises & Rural Hubs Sote ICT
Oxfam mentions Sote Hub as one of the inspirational approaches to rural startup hubs for their new program "Empower Youth for Work” they just launched in four countries - Pakistan, Bangladesh, Indonesia and Ethiopia. They mentioned our ideas:
1. Increase sustainability through selling services;
2. Cooperate with local government and donors through Memorandums of Understanding;
3. Help teams of young entrepreneurs to gain skills and prepare them for bigger investors;
4. Let students solve local problems or test new products;
5. Organize annual trade fairs and pitching competitions where young people can pitch to businessmen, local government and investors but don't have just NGO people in the jury;
6.Organize flexible peer-to-peer learning groups and tailor-made services for young people and girl groups;
7. Organize skype calls with outsiders and students abroad to open up minds and share expertise.
Sote ICT Business Ideas Competition Form 2017Sote ICT
This is the application form prepared by Jana Desiatnikova for the business ideas competition for Sote ICT Clubs in 2017 for a small groups of 2-4 students.
Presentation by Jana Desiatnikova on the benefits, activities and structure of training companies as a tool to learn the basics of entrepreneurship and work life in a safe environment.
Introduction to Sote ICT Clubs and Training Companies Sote ICT
Presentation by Jana Desiatnikova on the benefits and structure of training companies as a tool to learn the basics of entrepreneurship and work life in a safe environment.
Presentation by Jana Desiatnikova for students in our Sote ICT clubs on lean startup tool called Business Model Canvas with explanation and example of Sote Hub.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Presentation on Marketing - U of Huddersfield & Kajire Girls
1. SKYPE SESSION -
MARKETING
Chris Wainwright, Andrew Cartledge, Malwina Gmyrek,
Khamlin Ibrahim, Rebecca Jennings, Lewis Wilson, Edward Stone.
2. MARKETING OVERVIEW
Marketing is widely used term in business
which is used to describe the way companies
communicate with their customers and their
brand, goods, and services.
3. SEGMENTATION
It is near impossible for a company to aim a product or service at the entire
market. This is due to factors such as time, cost, and customer tastes and
needs. Therefore in order to help target a specific customer group to aim a
product to, a firm uses market segmentation to divide the market into
groups based on certain characteristics.
Segmentation could be done in lots of different ways, including:
Demographic – These are key characteristics of customers, for example their
age, gender, income (how much money they earn) or whether they have
children.
Geographic – This looks at where the customer lives. For example, a big city
or a small village.
Behavioural – This method is a bit more complicated but it means looking
at how customers behave when they buy products. Do they buy lots of the
same product very often or do they change what they buy each time? How
often will customers use your product or service? What do they like in
particular about your product?
5. WHY IS MARKETING IMPORTANT?
Your business success lies primarily in its marketing. Most parts of
your business depend on successful marketing. Overall, marketing
covers advertising, public relations, promotions and sales. Without
marketing, your business may offer the best products or services in
your industry, but none of your potential customers would know
about it. Without marketing, sales may crash and companies may
have to close.
Without marketing, your potential customers may never be aware of
your business offerings and your business may not be given the
opportunity to progress and succeed. Using marketing to promote
your product, service and company provides your business with a
chance of being discovered by prospective customers, leading to
getting your business out there and therefore gaining higher sales.
6. CREATIVE MARKETING TOOLS
• Use of colour – draws attention to your product
• Business cards , brochures and flyers – a good way to summarise information about
your business and products
• Social media – Facebook, Twitter and YouTube are very popular and have millions of
users. You can advertise at a very low cost.
• Direct selling – although less popular now, some businesses still like to approach
customers and sell products by approaching them directly.
• Point of sale display – these are eye-catching stands which showcase your product.
9. SUMMARY
• We’ve covered lots of information today, but the key areas are:
• Marketing overview
• Segmentation
• 7Ps of Marketing
• Why marketing is important
• Creative marketing tools
• Do you have any questions for us?
Editor's Notes
Welcome to our first session. Today’s training will provide you with a basic overview of marketing. We’re going to be discussing what marketing is, why customers are important, and give you some idea about creative marketing tools which you can use in your own business.
Marketing is a widely used term in business which is used to describe the way companies communicate with their customers and their brand, goods and services.
It’s a strategy which most businesses use. It’s not focused on profit, but rather gaining a knowledge of customer needs and putting the customer at the centre of all their work.
Marketing must work together with other parts of the business such as human resources, customer relationship management and finance, to ensure that your business is going to be successful.
Customers are very important, which we’re going to talk about later. However, as a business, you need to recognise that you can’t really create a product or service which is suitable for everyone. Think about your favourite colour (maybe ask some of the children what their favourite colour is). Not everyone likes the same colour, and this is the same for products.
For marketers to understand what products people like, they split the market into different parts. This is called segmentation, which we’re moving on to.
Marketers can’t target their product at everyone because different customers have different likes and dislikes. As well as this, it is too expensive and takes too long to make your product appeal to everyone. So, segmentation is used to divide the market based on different characteristics.
There are lots of different ways of doing this, but the basic ones are:
Demographic – these are key characteristics of the customer which describe what they are like as a person. For example, how old they are, their gender, their income or whether they have children.
Geographic – this looks at where a customer lives. For example, a customer who lives in a big city will like different products to a customer who lives in a small village.
Behavioural – this method is a bit more complicated but is means looking at how customers behave when they buy products. Do they buy lots of the same product very often (we call these loyal customers) or do they change what they buy? How often will they use your product? (We call this usage rate). What do they like about your product? (This is benefits sought).
To find out what each of these segments like, you need to do some market research. This means asking questions to your customer to find out what they want. You could ask questions like ‘how much would you pay for my product?’ and ‘what could be improved about my product?’. You should then collect all the results together and look at how your product could be changed to meet customer needs.
Market research could also involve looking at whether anyone else offers a similar product to yours, and trying to find out what your product does that’s different. (This is called a unique selling point).
It’s important to get to the heart of what a customer needs because they’re the people who will decide if your product is going to be successful or not. They will also help you to make money to cover costs such as producing your product and wages paid to staff.
Marketing centres around 7 key words, all beginning with the letter ‘P’. We call this the marketing mix. This is useful when you’re trying to advertise your product. The marketing mix includes:
Product – You should consider your product’s design (what does it look like, is it easy to use?), features (what does the product do?) and quality (how well made is it?). Marketers should also look at whether customers want the product, and whether anyone else makes a similar product. If they do, how could it be made more unique?
Price – You should make sure that the price of your product is similar to what customers would be willing to pay for it, or to what competitors are offering it for. This is done by market research, as discussed earlier. You could offer a discount (money off) your product to get customers interested.
Promotion – This is all about how you tell your customers about your product. We’re going to be moving on to advertising later.
Place – This relates to where your product is sold. If you sell your product in areas where there aren’t many people, then you risk losing a profit as no-one really knows about you or your product. This is why promotion is important, to get the word out about your business. You should also think about how you’re going to deliver your product to the customer (this is called distribution, so are you going to deliver it to them, or are they going to collect it?), and where you’re going to store what you’ve made but not sold (inventory).
Physical evidence – This is allowing the customer to see what they product will be like. For example if you to a shop to buy a dress, you will want to try it on to make sure it fits and looks good. If the shop is untidy, you’re unlikely to purchase that dress because this untidiness reflects badly onto the product.
People – This is about the people selling your product (employees). They have to be well-dressed and polite, as this will make the customer feel more comfortable and more likely to buy the product.
Process – This final P is a bit more complicated and fairly new. It is based around the theory that customers are not only buying the product but the experience which comes with it – such as how long they’ve had to wait in line or how fast delivery is. All these factors result in what customers think about not only your product but your business as well.
As you can see marketing is a lot more than just advertising and involves a lot of time in planning the perfect product for their target customer.
Your business success lies primarily in its marketing. Most parts of your business depend on successful marketing. Overall, marketing covers advertising, public relations, promotions and sales. Without marketing, your business may offer the best products or services in your industry, but none of your potential customers would know about it. Without marketing, sales may crash and companies may have to close.
Without marketing, your potential customers may never be aware of your business offerings and your business may not be given the opportunity to progress and succeed. Using marketing to promote your product, service and company provides your business with a chance of being discovered by prospective customers, leading to getting your business out there and therefore gaining higher sales.
There are multiple methods of marketing. The most popular ones are:
1) Advertising- This is a form of marketing communications and is intended to draw the customer to the product/service and hope it matches potential customer’s values, so he they purchase the product. Typical adverts include colours, humour, and catchy slogans in order to catch the consumer’s eye. This method happens all around us, there’s probably even some in your class room. This method can be used via television, billboards, internet etc.
2) Another method is Word of mouth marketing- This method does not involve the business doing anything but rather potential customer and current customers talking about the product provided. People are more likely to listen to close friends/family about a product as they can trust their opinion making it more or less likely that they will come to your store.
Advertising is very popular and a chance to be creative. This means that your customers will be attracted to the product. Different tools could include:
Use of colour – draws attention to your product
Business cards , brochures and flyers – a good way to summarise information
about your business and products
Social media – Facebook, Twitter and YouTube are very popular and have millions of users. You can advertise at a very low cost.
Direct selling – although less popular now, some businesses still like to approach customers and sell products by approaching them directly.
Point of sale display – these are eye-catching stands which showcase your product.
So, here are some examples of creative marketing tools. The picture on the left is an example of a business card. As you can see, these should be colourful and eye-catching. However, there isn’t a lot of text because too much will make it unappealing. You should include: your name, your company’s name, contact details and your logo.
On the right is an example of a flyer. These should have big pictures, colours and bold font. There shouldn’t be too much text again – only basic information should be included. Although colour is good, try to stick to 2 or 3 different colours to keep your marketing tools professional.
This is another creative marketing tool. It’s an online video on YouTube for a company which sells action cameras. They used ‘skateboarding cats’ and lots of people found the advert funny, which led the company to making more sales.
We’ve covered lots of information today, but the key areas are:
Marketing overview
Segmentation
7Ps of Marketing
Why marketing is important
Creative marketing tools
We will send a copy of this information and some handouts which you can use by email.
Does anyone have any questions for us?