This document discusses quality management concepts. It defines quality as conformance to requirements according to Crosby and fitness for use according to Juran. It also discusses the costs of conformance, non-conformance, and quality. Quality checklists and metrics are introduced as tools used in quality assurance and control processes to measure attributes and analyze processes for improvement. The document emphasizes customer satisfaction, prevention over inspection, continuous improvement, and management responsibility as key principles of quality management.

1. Saket Bansal
PMP, PMI-ACP, CSM , ITIL-F
www.izenbridge.com 1

2. www.iZenBridge.com 2

3. www.iZenBridge.com 3
Quality is Conformance to
Requirement
- CrosBy
“Degree to which a set of inherent
characteristics fulfils requirements” ISO
Quality is planned ,
designed and build in -
not inspected in.
Fitness for use.
- Joseph M. Juran

4. www.iZenBridge.com 4

5. www.iZenBridge.com 5
Product Project
Breakdown
Slow
Rework
Error
Quality planning
manages both

6. Document
how the
project will
demonstrate
the
compliance
www.iZenBridge.com 6
Identify
Quality
Requirements

7. www.iZenBridge.com 7
Inception Development Growth Maturity Decline
Enterprise Quality Management
Product Lifecycle
Project Quality Management

8. www.iZenBridge.com 8
Customer Satisfaction
Prevention over Inspection
Continuous Improvement
Management Responsibility

9. 9

10. 10

11. 11
Cost of Conformance Cost of Non-Conformance
Preventive Cost
• Training
• Documented Process
Appraisal Cost
• Testing
• Inspection
Internal Failure Cost
• Rework
• Scrap
External Failure Cost
• Warranty
• Loss of Business

12. www.iZenBridge.com 12
CostofQuality
Benefit of Quality

13. 13

14. 14

15. www.iZenBridge.com 15

16. www.iZenBridge.com 16
A Structured tool, used to verify that
set of required steps has been
performed
Used in Quality Control process
Examples
•Checklist for giving build
•Checklist for Installation
•Checklist for product verification

17. www.iZenBridge.com 17
Describe Project or Product Attribute
Describe process for measuring these
attributes
Used in Quality Assurance and Quality
Control Process
Example
•Schedule Variance
•Defect Frequency
•Failure rate
•Availability

18. www.iZenBridge.com 18
How the process will be analyzed?
•Process boundaries
•Process configuration
•Process metrics
•Target for improved performance

19. www.iZenBridge.com 19
Quality
Management
Plan
Process
Improvement
Plan
Quality
Metrics
Quality
Checklist
Develop
Project
Management
Plan
Identify Risk
Perform
Quality
Assurance
Perform
Quality
Control

20. www.iZenBridge.com 20
QuizQuiz

21. A. Quality Matrices
B. Quality Checklist
C. Quality Planning
D. Quality Assurance
www.iZenBridge.com 21

22. A. A category assigned to product
or service having the same
functional use but different
technical characteristics
B. Degree to which a set of
inherent
characteristics fulfils requirem
ents
C. Categorization of product
based on its quality
D. An representation of cost of
quality
www.iZenBridge.com 22
C 13%

23. A. Quality Matrices
B. Quality Checklists
C. Process Improvement Plan
D. Cost of Quality
www.iZenBridge.com 23
A 19 %

24. A. Destructive Testing
B. Training
C. Documentation
D. Rework
www.iZenBridge.com 24

25. A. Process improvement plan
specifies the quality goals
which project must meet
B. It outlines the key steps that
must be performed as a part
of quality control
C. It details the quality policy of
the project
D. It details the steps to analyze
processes to find and remove
non value added activities
www.iZenBridge.com 25

26. www.iZenBridge.com 26
Frequent Webinars
Focused Google hangout sessions
Online Forum
http://forums.izenbridge.com/

27. www.iZenBridge.com 27
Facebook Group
•www.facebook.com/groups/PMPMeetup/
Facebook Page
•http://www.facebook.com/izenbridge
Youtube channel
•http://www.youtube.com/izenbridge

28. iZenBridge.com 28
Saket Bansal
Saket.Bansal@iZenBridge.com
M: 9910802561
Web: www.iZenBridge.com
LinkedIn:
www.linkedin.com/in/saketbansal