Quality management @ ppt DOMS

Lecture Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

What Is Quality? ,[object Object],[object Object],[object Object],[object Object],[object Object],2-

What Is Quality: Customer’s Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],2-

Dimensions of Quality: Manufactured Products ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Dimensions of Quality: Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Dimensions of Quality: Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Dimensions of Quality: Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

What Is Quality: A Final Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Evolution of Quality Management: Quality Gurus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Evolution of Quality Management: Quality Gurus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Deming’s 14 Points 2- ,[object Object],[object Object],[object Object],[object Object],[object Object]

Deming’s 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object],2-

Deming’s 14 Points ,[object Object],[object Object],[object Object],[object Object],2-

Quality Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Flow Chart ,[object Object],[object Object],2-

Cause-and-Effect Diagram ,[object Object],[object Object],2-

Cause-and-Effect Matrix ,[object Object],[object Object],2-

Check Sheets and Histograms ,[object Object],[object Object],2-

Pareto Analysis ,[object Object],[object Object],2-

Scatter Diagram ,[object Object],[object Object],2-

TQM and QMS ,[object Object],[object Object],[object Object],[object Object],2-

Focus of Quality Management— Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Measuring Customer Satisfaction ,[object Object],[object Object],[object Object],2-

Role of Employees in Quality Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Quality Circles ,[object Object],2- Presentation Implementation Monitoring Solution Problem results Problem Analysis Cause and effect Data collection and analysis Problem Identification List alternatives Consensus Brainstorming Training Group processes Data collection Problem analysis Organization 8-10 members Same area Supervisor/moderator

Process (Quality) Improvement Teams ,[object Object],[object Object],[object Object],[object Object],2-

Quality in Services ,[object Object],[object Object],[object Object],2-

Quality Attributes in Services ,[object Object],[object Object],[object Object],[object Object],[object Object],2-

Six Sigma ,[object Object],[object Object],[object Object],2-

Six Sigma Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Breakthrough Strategy: DMAIC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Six Sigma Process 2- 3.4 DPMO 67,000 DPMO cost = 25% of sales DEFINE CONTROL IMPROVE ANALYZE MEASURE

Black Belts and Green Belts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Six Sigma Tools (1-3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Six Sigma Tools (4-6) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Design for Six Sigma (DFSS) ,[object Object],[object Object],[object Object],[object Object],2-

Lean Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Lean Six Sigma ,[object Object],[object Object],[object Object],[object Object],2-

Profitability ,[object Object],[object Object],[object Object],[object Object],2-

Cost Impact of Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Cost of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Prevention Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Appraisal Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Internal Failure Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

External Failure Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Measuring and Reporting Quality Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Cost of Quality 2- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost of Quality ,[object Object],[object Object],[object Object],2- Quality Quality Manufacturing Year Sales Index Cost Index 2006 18.58 46.04 2007 18.63 45.18 2008 12.66 34.00 2009 10.49 28.80

Quality–Cost Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Effect of Quality Management on Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],2-

Measuring Product Yield and Productivity 2- Yield=(total input)(% good units) + (total input)(1-%good units)(% reworked) or Y=(I)(%G)+(I)(1-%G)(%R) where I = initial quantity started in production %G = percentage of good units produced %R = percentage of defective units that are successfully reworked

Computing Product Yield ,[object Object],[object Object],[object Object],[object Object],2- Y =(I)(%G)+(I)(1-%G)(%R) = 100(.80) + 100(1-.80)(.50) = 90 motors Increase quality to 90% good Y =100(.90) + 100(1-.90)(.50) = 95 motors

Computing Product Cost per Unit 2- Product Cost where: K d = direct manufacturing cost per unit I = input K r = rework cost per unit R = reworked units Y = yield

Cost per Unit ,[object Object],[object Object],2- Increase quality to 90% good = $30*100 + $12*10 90 motors = $34.67/motor = $30*100 + $12*5 95 motors = $32.21/motor

Computing Product Yield for Multistage Processes 2- Y = ( I )(% g 1 )(% g 2 ) … (% g n ) where: I = input of items to the production process that will result in finished products g i = good-quality, work-in-process products at stage i

Multistage Yield ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2- = 100 * .93 * .95 * .97 * .92 = 78.8 motors Y = ( I )(% g 1 )(% g 2 ) … (% g n )

Initial Batch Size For 100 Motors ,[object Object],2- Y (% g 1 )(% g 2 ) … (% g n ) = = 126.88  127 100 100 * .93 * .95 * .97 * .92

Quality–Productivity Ratio ,[object Object],[object Object],2- QPR = (good-quality units) (input) (processing cost) + (reworked units) (rework cost) (100)

Quality Productivity Ratio 2- ,[object Object],[object Object],[object Object],QPR = 80 + 10 100 * $30 + 10 * $12 (100) = 2.89 QPR = 160 + 20 200 * $30 + 20 * $12 (100) = 2.89 – NO CHANGE Base Case Case 1: Increase I to 200

Quality Productivity Ratio 2- Case 2: Reduce direct cost to $26 and rework cost to $10 QPR = 80 + 10 100 * $26 + 10 * $10 (100) = 3.33 QPR = 95 + 2.5 100 * $30 + 2.5 * $12 (100) = 3.22 Case 3: Increase %G to 95% QPR = 95 + 2.5 100 * $26 + 2.5 * $10 (100) = 3.71 Case 4: Decrease costs and increase %G

Malcolm Baldrige Award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

Other Awards for Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

ISO 9000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2-

ISO 9000 ,[object Object],[object Object],[object Object],2-

ISO 9000 Certification, Implications, and Registrars ,[object Object],[object Object],[object Object],[object Object],2-

Quality management @ ppt DOMS

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Quality management @ ppt DOMS