A quality management plan sets priorities and goals for a company's total quality management (TQM) efforts. It clarifies the activities needed to meet objectives by defining processes, owners, best practices, and documentation. The plan also establishes methods for periodic review and improvement to measure performance against goals and produce consistent, tangible benefits from TQM.

1. What Makes a Quality
Management Plan So
Important?
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2. Quality Management
Why does your business need a quality
management plan for Total Quality Management?
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3. A Simple Example
What happens without a plan?
• Do a lot – but not getting a lot done
• Constant retracing of steps – making several trips instead of one
• Waste time trying to remember what to do
• Making decisions on the fly
A plan puts the
structure in place that
allows TQM efforts to
gain traction and
produce real results
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4. A Quality Plan Sets TQM Priorities & Goals
Most important aspect of a quality system plan
• Sets in place a reference point by answering critical questions:
 What is TQM supposed to do?
 What are we trying to achieve?
Well-communicated plan sets overarching goals &
near-term objectives
• Clear goals & objectives enable informed priority setting
• Puts everyone on the same page – working toward same goal
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5. Remember…
If you don’t know where you are
going, any road will get you there.
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6. A Quality Plan Clarifies TQM Activities
Next question: how and what to do to meet plan
goals
Standardization in how tasks are carried out is
needed to consistently meet TQM objectives
Plan defines:
• Processes
• Process owners
• Best practices for executing process & measuring results
• What documents and training are needed to ensure consistent results
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7. QMS Review and Improvement
Plan establishes a
method to measure
performance against
established goals
Produces results that
A quality management are unlikely to occur
plan creates methods when things are done
for periodic reviews & in an ad hoc fashion
improvement
• 2 critical elements: correction &
improvement
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8. True Benefits of a Quality Management Plan
Achieving clearly
defined goals through
consistent activities
Tangible benefits &
return on your TQM
efforts
Impact on how well the
organization meets
customer expectations
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9. Thank You
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