This document discusses nonverbal communication. It begins with an introduction of the presenter and overview of topics to be covered, including what communication is, verbal communication, how appearance and body language communicate, the functions and types of nonverbal communication, and improving nonverbal skills. The types of nonverbal communication discussed are kinesics, paralanguage, vocal cues, use of space, and self-presentation. The document also covers how nonverbal communication conveys power and status, and can vary between gender and cultures. It emphasizes that nonverbal signals enhance verbal messages and one must be aware of both to communicate effectively.

1. ALLAHALLAH
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2. ..
Presenter Introduction
Muhammad Abbas Roll# 45
Abbass.fame@gmail.com
Institute of Management Sciences
Bahauddin Zakria University -Pakistan
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3.  What is communication
 Verbal Communication
 How appearance communicates.
 How body language communicates
 Functions of Nonverbal Communication
 Types of Nonverbal Communication or Affect
 Kinesics
 Touch
 Paralanguage
 Vocal Interferences
 Color Influences Communication
 Time
 Power & Status of NVC
 Gender and Cultural Variations
 Improving Nonverbal Communication
 Closing Thought
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Contents

4. What is communication
Communication is the process of
transferring information from one entity to
other.
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5. ..
Communication in business.
Communication is the lifeblood of an
organization.
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6. Elements of comunicationElements of comunication

7. Verbal CommunicationVerbal Communication
“Verbal communication is communication
that uses words either ,written or spoken”

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NonverbalNonverbal
CommunicationCommunication
NonverbalNonverbal
CommunicationCommunication

9. Nonverbal CommunicationNonverbal Communication
Is it possible to communicate without
words?
Studies show that over half of your
message is carried through nonverbal
elements:
Your appearance
Your body language
The tone and
the pace of your voice.

10. How appearance communicates.How appearance communicates.
• We know the importance of “first
impression”
• Effect on written message.
• Personal appearance and oral message.
•

11. How body language communicatesHow body language communicates
Body Language
Face Expression Gesture Eye Contact

12. Functions ofFunctions of NonverbalNonverbal
CommunicationCommunication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
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Regulate InteractionRegulate Interaction
Facial expressions or gestures
that are used to control or
regulate the flow of a
conversation
MicrosoftPhoto

14. Express Emotion or AffectExpress Emotion or Affect
Facial expressions
and gestures that
augment the verbal
expression of
feelings
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MicrosoftPhoto

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18. What emotions do these facialWhat emotions do these facial
expressions portray?expressions portray?
,

19. Every thing isEvery thing is
okok
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20. Wife is in offend moodWife is in offend mood.
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21. Types of Nonverbal CommunicationTypes of Nonverbal Communication
 Kinesics
 Paralanguage
 Vocal interferences
 Spatial Usage
 Self-presentation cues
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Everything
except
the
words!
Everything
except
the
words!

22. KinesicsKinesics
Eye Contact
Facial expressions
Emotions
Gesture
Posture
Touch
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24. TouchTouch
Touching and being
touched are
essential to a
healthy life
Touch can
communicate
power, empathy,
understanding
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MicrosoftPhoto

25. ParalanguageParalanguage
Pitch
Volume
Rate
Quality
Intonation
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26. Vocal InterferencesVocal Interferences
Extraneous sounds or words
that interrupt fluent speech
◦ “uh,” “um”
◦ “you know,” “like”
Place markers
Filler
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27. Color Influences CommunicationColor Influences Communication
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Yellow cheers
and
elevates moods
Red excites
and
stimulates
Blue comforts
and
soothes
In some
cultures
black suggests
mourning
In some
cultures
white suggests
purity

28. Self-PresentationSelf-Presentation
What message do
you wish to send
with your choice of
clothing and
personal grooming?
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MicrosoftPhoto

29. TimeTime
How do we manage
and react to others’
management of
time
◦ duration
◦ activity
◦ punctuality
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MicrosoftPhoto

30. Personal Space at WorkPersonal Space at Work
Your office
Your desk
A table in the
cafeteria that
you sit at
regularly
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MicrosoftPhoto

31. Power & Status of NVCPower & Status of NVC
Within organisations such as the army,
positions within the hierarchy are clearly
signalled by uniforms, badges and
behavioural codes such as saluting

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NonverbalNonverbal
SignalsSignalsVary from culture to
culture
MicrosoftPhoto

33. Gender and Cultural VariationsGender and Cultural Variations
Eye contact differs in cultures
Facial expressions and gestures-many
similarities in facial expression but
gestures often differ
Eye contact is more frequently used by
men in the U.S. and is held longer
Women smile more
Gesture style is often used to label
masculinity or femininity

34. What does this symbol mean toWhat does this symbol mean to
you?you?
In the United States it is
a symbol for good job
In Germany the number
one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is
used to point rather than
a finger
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35. Improving NonverbalImproving Nonverbal
CommunicationCommunication
Sending nonverbal messages
◦ Be conscious of the nonverbal behaviors you
are displaying
◦ Be purposeful in use of your nonverbal
communication
◦ Make sure that your nonverbal cues do not
distract from your message
◦ Make your nonverbal communication match
your verbal communication
◦ Adapt your nonverbal behavior to the situation

36. Improving Nonverbal Comm Cont.Improving Nonverbal Comm Cont.
Interpreting nonverbal messages
◦ Do not automatically assume that a particular
behavior means the same to everyone
◦ Consider nonverbal behaviors as they relate to
the context of the message
◦ Pay attention to the multiple nonverbal cues
being sent and their relationship to the verbal
message
◦ Use perception checking

37. Closing ThoughtClosing Thought
“If it is to be,
it is up to me”
Comments? Questions?
Experiences?

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39. byebye
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