Non-verbal communication refers to communicating without words through facial expressions, body language, tone of voice, and other cues. Studies show that 93% of interpersonal communication is non-verbal. Non-verbal cues can play five roles: repetition, contradiction, substitution, complementing, and accenting messages. Types of non-verbal communication include body language, clothing/artifacts, voice/paralanguage, space/proxemics, color, time/chronemics, and touch/haptics. Interpreting body language cues such as open vs. closed posture and gestures can provide insights into a person's emotional and mental state.

1. Non –Verbal Communication PRASHANT K SAHUMBA-UPES DEHRADUN

2. INTRODUCTIONNon-Verbal (non word) communication means all communication without words.Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages. The ability to understand and use nonverbal communication is a powerful tool that will help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.

3. Studies show that during interpersonal communication7% of the message is verbally communicated while 93% of the message is non-verbally transmitted. Of the 93% non verbal communication, 38% is through vocal tones, 55% is through facial expressions and non-verbal acts.

5. Roles in Non-Verbal Communication Nonverbal communication cues can play five roles:Repetition: they can repeat the message the person is making verballyContradiction: they can contradict a message the individual is trying to conveySubstitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and often doComplementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the messageAccenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message.

6. Types Of Non- Verbal CommunicationBODY LANGUAGECLOTHING/ARTIFACTUAL COMMUNICATIONVOICE /PARALANGUAGESPACE DISTANCE/PROXEMIC FACTORSCOLOURTIME/CHRONEMICSTOUCH/HAPTICS

7. Body Language“The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” -(Soukhanov 1992:211).KINESICS:POSTUREGESTUREFACIAL EXPRESSIONSGAZE / EYE CONTACT

8. Types of Body Language communication

9. Body Language Facial expression(s)Eyes LipsArms Hands Fingerslegs

10. The Face Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.

11. Facial Expression(s)

12. Eyes

13. Lips

14. Arms

15. Hands

16. Fingers

17. LEGSThe way we move and position our legs can convey a wide range of attitudes and emotions.

18. If someone is seated and their legs are fully extended, this indicates the subject is losing interest.

19. Crossed legs tend to seem disagreement.

20. Sitting with your legs crossed and elevated foot moving in a slight circular motion indicates boredom or impatience Interpreting Body LanguageOPENBACKFORWARD CLOSED

21. Responsive ENGAGED leaning forwardOpen BodyOpen ArmsOpen HandsEAGER (sprint position)Open LegsFeet under ChairOn ToesREADY TO AGREE closes papersPen Down Hands Flat on Table

22. Reflective LISTENING with head tilted Lots of Eye Contact Nodding High Blink RateEVALUATING : sucking glasses / pencilStroking Chin Looking Up and RightLegs crossed Ankle on KneeATTENTIVE (standing)Arms behind BackSmileOpen Feet

23. SPACEHave you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, or affection.

24. LOOKING NERVOUSCrossed arms and legsCarrying books or papers across your chestSlumped postureSitting perched on the edge of the chairTapping footRocking legDrumming fingersBiting nails

25. ParalanguageParalanguage, meaning “like language”.sometimes called vocalics) is the study of nonverbal cues of the voice. Various acoustic properties of speech such as tone, pitch and accent, collectively known as prosody, can all give off nonverbal cues. Paralanguage may change the meaning of words.