4. ORAL COMMUNICATION
Dr. Priyanka Mokshmar
Communication through mouth
It includes individuals conversing with each other
Direct conversation
Telephonic conversation
Speeches
Presentations
Discussions
1/31/2024
5. Advantages of Oral Communication
Dr. Priyanka Mokshmar
High level of understanding and transparency
No element of rigidity
The feedback is spontaneous
Time saving, also saves upon money and efforts.
Problem resolution
Teamwork and group energy
Receptive and encouraging morale
1/31/2024
6. Disadvantages/Limitations of Oral
Communication
Dr. Priyanka Mokshmar
Not sufficient as business communication
Less authentic
Not easy to maintain
Misunderstandings
Requires attentiveness and great receptivity
Oral communication (such as speeches) is not
frequently used as legal records except in
investigation work.
1/31/2024
7. WRITTEN COMMUNICATION
Dr. Priyanka Mokshmar
Essential for preparing worthy promotional materials
for business development
More unique and formal than speech.
Involves careful choice of words.
writing is more valid and reliable than speech.
1/31/2024
8. Advantages of Written Communication
Dr. Priyanka Mokshmar
Helps in laying down apparent principles, policies
and rules.
Permanent
Record maintenance
Proper delegation of responsibilities.
More precise and explicit.
Develops and enhances an organization’s image.
Ready records and references.
Legal defenses, valid records
1/31/2024
9. Disadvantages of Written Communication
Dr. Priyanka Mokshmar
Does not save upon the costs.
If separated by distance, the response is not
spontaneous.
Time-consuming as the feedback is not immediate.
The encoding and sending of message takes time.
Requires great skills and competencies in language
and vocabulary use.
Poor writing skills and quality have a negative impact
on organization’s reputation.
Too much paper work and e-mails burden is
involved.
1/31/2024
10. Non-verbal Communication
communication not involving words:
communication by other means than by using
words, e.g. through facial expressions, hand
gestures, and tone of voice
Kinesics- Body Signals
Artifacts- Object Signals
Haptics- Touch Signals
Proxemics- Space Signals
Chronemics- Time Signals
Personal Appearance
Dr. Priyanka Mokshmar 1/31/2024
11. 11
NON – VERBAL COMMUNICATION:
It is the language of body, space,
surroundings etc…
Scientific studies show that the total impact of
a message is formed as follows:
45% = Vocal part
55% = Non-verbal (body movements &
gestures)..
Non-verbal communication:
12. 12
Importance of Non-verbal communication:
1. It is the most easily visible aspect of
communication.
2. It complements verbal communication.
3. It helps in establishing understanding.
4. It increases process of communication.
5. It can describe the mental status of
person. _
Non-verbal communication:
13. 13
Is this person talking to a female or male friend?
Non-verbal communication:
14. 14
Components of Non–verbal communication:
1) KINESICS/ Body Language: (Face, Eyes,
Gestures, Posture, Physical appearance)
2) Para-language/ Para-linguistics: (Voice)
3) PROXEMICS (Space Language), Time
Language & Surroundings..
Non-verbal communication:
18. 18
Components of Non–verbal communication:
1). KINESICS/BODY LANGUAGE: _ _
We have to derive meanings from body
symbols like- Face, Eyes, Gestures, Posture,
Physical Appearance.
[A] Facial Expression: It includes the
expression of eyes, lips, cheeks, nose etc.
These are associated with happiness,
surprise, fear, anger, sadness etc. _ _
Non-verbal communication: kinesics
19. 19
[B]. Eye contact: Most important aspect.
Eye contact and eye movements are
important.
It includes expression of eyebrows, eyelids,
size of pupil etc.
Anger & surprise are best reflected here.
Non-verbal communication: kinesics..
21. 21
[C]. Gestures:
It includes physical movements of arms, legs,
hands, fingers etc. eg
Non-verbal communication: kinesics…
[D]. Head, Body shape & Posture:
It includes Head nods, Head position, Body
shape, Way of Sitting, & Standing. eg
22. 22
[E]. Physical Appearance:
It includes clothing, Hair & Hairstyle,
Jewellery, Cosmetics, Shoes etc.
Every occasion has a particular Dress code,
which must be followed. _
Non-verbal communication: kinesics….
23. 23
Components of Non–verbal com.: Paralinguistics (Para=like)
2). PARALANGUAGE: (How to communicate)
It emphasizes on Voice features like: Pitch
Variation, Intensity (speed), Pause, Non-
fluencies, Rhythm, Volume variation* etc._.
It reflects speaker’s education, background, mental
state etc.
Non-verbal communication: Paralanguage
24. 24
Components of Non–verbal communication:
3).Proxemics (Space Language), Time
Language & Surroundings:
{Proxemics = study of how we communicate
with the space around us.}
Distance between people tell the relations &
nature of communication.
There are four Proxemics zones.
Public zone, Social zone, Personal zone,
Intimate zone. _
Non-verbal communication: Proxemics
25. 25
# Proxemics zone:
(Distance between 2 persons)
1) Intimate zone: It includes a distance of 18
inches or less. Family members & closest
friends are included here.
2) Personal zone: 18 inches to 4 ft. Close
relatives & friends are included.
3) Social zone: Distance 4 to 12 ft. Most
business meetings take place in this area.
4) Public zone: Distance of 12 ft. & more.
Suitable for public meetings. _
Non-verbal communication: Proxemics
26. 26
Time Language & Surroundings:
{Chronemics = study of how we
communicate through use of time.}
We send out signals regarding the
importance of time.
Delay in reply, late arrival may be considered
adversely. _
Surroundings: _
Non-verbal communication: Time Language
Dr. Jitendra K. Sharma
27. 27
Surroundings:
Our surroundings including Colours,
Lay-out & Design have significance in Non-
verbal communication.
Every colour symbolizes a meaning..
Lay-out aspects like: Interior, carpet, furniture
etc. convey a meaning. _
Non-verbal communication: surroundings
Dr. Jitendra K. Sharma
28. 28
A picture is worth a thousand words.” ®
Sign language: (Visual & Audio signals)
Sign language is also effective with verbal
communication.
Maps, Diagrams, Models, Posters, Cartoons,
Lights, Siren, Bell complement verbal part..
……………………
Non-verbal communication: Sign Language
Dr. Jitendra K. Sharma
29. Functions of Non- Verbal Communication
To provide information, either consciously or
unconsciously
To regulate the flow of conversation
To express emotion
To qualify, complement, contradict or expand verbal
messages
To control or influence others
To facilitate and simplify specific tasks
Dr. Priyanka Mokshmar 1/31/2024
30. Advantages of Non-Verbal Communication
Reliability
Efficient
Credibility
Accurate understanding of Attitudes
Dr. Priyanka Mokshmar 1/31/2024
31. Disadvantages of Non-Verbal
Communication
Lack of secrecy
Useful only for small pieces of information
Gestures can be misunderstood
Necessary for both the parties to face each other
Lack of written proof
More difficult to study
Fails to discuss past events and ideas
Dr. Priyanka Mokshmar 1/31/2024
32. Effective Kinesics
Dr. Priyanka Mokshmar
Mind the body talk
Be careful with the handshake
Establish good eye contact
Communicate at the level of the person before you
Be yourself
Movements should be graceful
1/31/2024
33. 33
Components of Non–verbal communication:
1). KINESICS/BODY LANGUAGE: _ _
We have to derive meanings from body
symbols like- Face, Eyes, Gestures, Posture,
Physical Appearance.
[A] Facial Expression: It includes the
expression of eyes, lips, cheeks, nose etc.
These are associated with happiness,
surprise, fear, anger, sadness etc. _ _
Non-verbal communication: kinesics
34. 34
[B]. Eye contact: Most important aspect.
Eye contact and eye movements are
important.
It includes expression of eyebrows, eyelids,
size of pupil etc.
Anger & surprise are best reflected here.
Non-verbal communication: kinesics..
36. 36
[C]. Gestures:
It includes physical movements of arms, legs,
hands, fingers etc. eg
Non-verbal communication: kinesics…
[D]. Head, Body shape & Posture:
It includes Head nods, Head position, Body
shape, Way of Sitting, & Standing. eg
37. 37
[E]. Physical Appearance:
It includes clothing, Hair & Hairstyle,
Jewellery, Cosmetics, Shoes etc.
Every occasion has a particular Dress code,
which must be followed. _
Non-verbal communication: kinesics….
38. 38
Components of Non–verbal com.: Paralinguistics (Para=like)
2). PARALANGUAGE: (How to communicate)
It emphasizes on Voice features like: Pitch
Variation, Intensity (speed), Pause, Non-
fluencies, Rhythm, Volume variation* etc._.
It reflects speaker’s education, background, mental
state etc.
Non-verbal communication: Paralanguage
41. 41
Components of Non–verbal communication:
3).Proxemics (Space Language), Time
Language & Surroundings:
{Proxemics = study of how we communicate
with the space around us.}
Distance between people tell the relations &
nature of communication.
There are four Proxemics zones.
Public zone, Social zone, Personal zone,
Intimate zone. _
Non-verbal communication: Proxemics
42. 42
# Proxemics zone:
(Distance between 2 persons)
1) Intimate zone: It includes a distance of 18
inches or less. Family members & closest
friends are included here.
2) Personal zone: 18 inches to 4 ft. Close
relatives & friends are included.
3) Social zone: Distance 4 to 12 ft. Most
business meetings take place in this area.
4) Public zone: Distance of 12 ft. & more.
Suitable for public meetings. _
Non-verbal communication: Proxemics
43. 43
Time Language & Surroundings:
{Chronemics = study of how we
communicate through use of time.}
We send out signals regarding the
importance of time.
Delay in reply, late arrival may be considered
adversely. _
Surroundings: _
Non-verbal communication: Time Language
Dr. Jitendra K. Sharma
44. 44
Surroundings:
Our surroundings including Colours,
Lay-out & Design have significance in Non-
verbal communication.
Every colour symbolizes a meaning..
Lay-out aspects like: Interior, carpet, furniture
etc. convey a meaning. _
Non-verbal communication: surroundings
Dr. Jitendra K. Sharma
45. 45
A picture is worth a thousand words.” ®
Sign language: (Visual & Audio signals)
Sign language is also effective with verbal
communication.
Maps, Diagrams, Models, Posters, Cartoons,
Lights, Siren, Bell complement verbal part..
……………………
Non-verbal communication: Sign Language
Dr. Jitendra K. Sharma
