Nonverbal communication refers to communicating through wordless messages like facial expressions, gestures, eye contact, posture, touch, and personal space. It makes up around 65% of daily communication. The document outlines different forms of nonverbal communication and their importance in reinforcing or modifying spoken messages, conveying emotions, defining relationships, and regulating interaction. Nonverbal awareness can improve understanding between people.
2. Nonverbal Communication:
◦ Nonverbal Communication = Communication without
words
◦ Nonverbal Communication is a process of
communication through sending and receiving
wordless messages.
◦ It is also called “Silent Language”
◦ People used around 35% verbal communication and
65% nonverbal communication in daily life.
4. 1. Eye Contact:
◦ Eyes are said to be the window to the soul.
◦ Eye contact is the key characteristics of
nonverbal communication, it expresses much
without using a single word.
◦ Through eye contact one can tell if the other
party is paying attention to the speaker’s words.
◦ Eye contact also establish the nature of a
relationship.
5. 2) Facial Expressions:
◦ The face displays numerous emotions.
◦ Facial expressions also regulate interaction, as they
provide feedback and manage the flow of
communication process.
◦ Your facial expression can communicate happiness,
sadness, anger or fear.
6. 3) Postures:
oPostures tells a lot about you. How you
walk, sit, stand or hold your head not
only indicates your current mood but
also your personality in general.
oFor Example: If you close your arms
while standing, you indicate that you
may be closed off and defensive.
oMeanwhile, walking with your head
down and avoiding eye contact with
others may indicate shyness.
7. 4) Haptics or Touch:
◦ Haptic communication is communicating by touch.
◦ Haptic communication is used when we come into
physical contact with other people.
◦ For Example: We use handshakes to gain trust and
introduce ourselves.
8. 5) Gestures:
◦ A gesture is a characteristics of nonverbal
communication in which visible body
actions communicate a particular message.
◦ Gestures include movement of the hand,
face, or other parts of body.
9. 6) Personal Space:
◦ Personal Space is your “bubble”- the
space you place between yourself
and others. This invisible boundary
becomes apparent only when
someone bumps or tries to enter
your bubble.
10. Importance of Nonverbal Communication:
◦ Non-verbal communication helps people to:
Reinforce or modify what is said in words.
Convey information about their emotional state.
Define or reinforce the relationship between people.
Provide feedback to the other person.
Regulate the flow of communication
11. Conclusion:
◦ Non-verbal communication is an extremely complex yet integral part of overall
communication skills. However, people are often totally unaware of their non-verbal
behavior.
◦ A basic awareness of non-verbal communication strategies, over and above what is
said, can help to improve interaction with others. Knowledge of these signs can be
used to encourage people to talk about their concerns and can lead to a greater
shared understanding, which is, after all, the purpose of communication.