This document introduces the topic of communication. It defines communication as the process of interacting with others by sharing knowledge and experiences. Effective communication requires considering both verbal and non-verbal methods, including practicing listening skills and communicating in a clear and respectful manner. Barriers to effective communication that are discussed include language barriers, noise, distractions, and lack of interest.

1. Introduction toIntroduction to
CommunicationCommunication
N.V. Chauhan
K.H.Talati
Dr.Vikas Raval

2. Its quite a fact that we cannotIts quite a fact that we cannot
live in this world without thelive in this world without the
help of communication.help of communication.

3. In other wordsIn other words
communication is the verycommunication is the very
basic need of any person orbasic need of any person or
institution. This wordinstitution. This word
‘communication’ is derived‘communication’ is derived
from the Latin wordfrom the Latin word
‘communis’ which means ‘ to‘communis’ which means ‘ to
make common, to transmit,make common, to transmit,
to impart.’to impart.’

4. Objective:Objective:
To consider both, verbal andTo consider both, verbal and
non-verbal communicationnon-verbal communication
methodsmethods
To practice and understandTo practice and understand
effective listening skillseffective listening skills
To communicate in clear,To communicate in clear,
respectful waysrespectful ways

5. What is Communication?What is Communication?
The process of communication is whatThe process of communication is what
allows us to interact with other people;allows us to interact with other people;
without it, we would be unable to sharewithout it, we would be unable to share
knowledge or experiences with anythingknowledge or experiences with anything
outside of ourselves. Common forms ofoutside of ourselves. Common forms of
communication include speaking, writing,communication include speaking, writing,
gestures, touch and broadcasting.gestures, touch and broadcasting.
Wikipedia definitionWikipedia definition

6. Are words important toAre words important to
communicate?communicate?
Voice attributesVoice attributes
What are they and how do theyWhat are they and how do they
affect communication?affect communication?
Physical attributesPhysical attributes
What could be considered hereWhat could be considered here
and how do they affectand how do they affect
communication?communication?

7. What you hearWhat you hear
Tone of voiceTone of voice
Vocal clarityVocal clarity
Verbal expressiveness 40% of the messageVerbal expressiveness 40% of the message
What you see or feelWhat you see or feel
Facial expressionFacial expression
Dress and groomingDress and grooming
PosturePosture
Eye contactEye contact
TouchTouch
GestureGesture 50% of the message50% of the message
WORDS …WORDS … 10% of the message!10% of the message!

8. What are we going to consider?What are we going to consider?
The 2-Way communication processThe 2-Way communication process
Effective communication skillsEffective communication skills
Barriers to effective communicationBarriers to effective communication

9. Effective
Communication skills
Eye contact & visible
mouth
Body
language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

10. BarriersBarriers toto Effective CommunicationEffective Communication
Barriers to
effective
communication
Language
NoiseTime
DistractionsOther people
Put downsToo many questions
Distance
Discomfort
with the topic
Disability
Lack of interest

11. The Art of ListeningThe Art of Listening
“If we were supposed to talk“If we were supposed to talk
more than listen, we would havemore than listen, we would have
been given two mouths and onebeen given two mouths and one
ear.”ear.”
Mark TwainMark Twain

12. Acknowledgements:Acknowledgements:
IIT BombayIIT Bombay
www.slideshare.netwww.slideshare.net
www.wikipedia.orgwww.wikipedia.org

13. Thank youThank you