Praveen Pandey has over 10 years of experience in front office operations management. He has strong skills in improving organizational effectiveness through excellent guest service, complaint resolution, and maintaining quality standards. Pandey has received several awards for his performance, including "Best Employee of the Hotel" and achieving the highest revenue for his hotel. Currently, he works as the Front Desk Manager at Beach Rotana in Abu Dhabi.

1. PRAVEEN PANDEY
Professional Headline: Front Office Operations Management
S U M M A R Y
As an energetic, talented & result driven professional, I possess exceptional skills and knowledge in delivering first rate service &
maintaining excellent relationships with guests to encourage repeat business. With an experience that spans well over 10 years, I
bring to the table skills in applying strategic vision to improve organizational effectiveness, business & image via. seamless guest
service at all times and resolving complaints & issues efficiently & accurately.
~ HIGHLIGHTS OF THE TENURE ~
Experience in improving organizational effectiveness, business & image via seamless guest service at all times, resolving
complaints and issues efficiently and accurately
 Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene standards
 Maximizing room revenue & occupancy by monitoring up-selling and cross selling. reviewing daily status, analyzing rate variance,
monitoring credit report, maintaining close observation of daily house count and monitoring selling status
~ ACCOLADES RECEIVED ~
Received:
“You Have Been Great” Certificate from General Manager Mr. Raju Shrestha in 2012 & 2011
 “Best Employee of the Hotel” Award, Oct 2012
 “Best Employee Award”, 2010
Selected in Speed Program for Career Growth in Taj Ganges Varanasi
Won Namaskaram Week among all departments, 2013
Achieved highest ever revenue in Holiday Inn Cochin IHG Rewards Recognition Score (100%) in Jul 2013; continuously achieved
target of 75% (minimum)
Feel free to drop me a line at: panday.praveen@gmail.com
S K I L L S & E N D O R S E M E N T S
• Front Office Management
• Hotel Operations
• Revenue Management
• Reservations Operations
• Guest Relationship Management
• Reporting & Documentation
• Liaising & Coordination
• Crisis Handling / Grievance Management
• Training & Development
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2. • People / Workforce Management
• Quality Service Deliverables
• Shift Activities Management
E X P E R I E N C E
Front Desk Manager
Beach Rotana, Abu Dhabi, Since Apr 2014
Assistant Front Office Manager
Crown Plaza, Okhla, Jan 2014 - Mar 2014
Assistant Front Office Manager
Holiday Inn, Cochin, Mar 2013 – Dec 2013
Duty Manager
Holiday Inn, Cochin, Jun 2011 - Dec 2013
Duty Manager
Daspalla Hotel, Hyderabad, Apr 2010 - May 2011
Front Office Supervisor
Holiday Inn Resort, Goa, Aug 2009 - Feb 2010
Front Office Supervisor
Hotel Taj Ganges, Varanasi, Jul 2006 - Jul 2009
Hotel Job Trainee
Country Inn & Suites by Carlson, Ludhiana, Apr 2005 - May 2006
As a Front Desk Manager, I play a key role in assisting smooth functioning of day-to-day operations of hotel front office while
supervising operational activities as per hotel guidelines.
Key focus area of my role included:
Hotel Operations Management ~ Guest / Client Satisfaction ~ Revenue Management ~ Crisis Handling / Grievance Management ~
Liaison & Coordination ~ People / Workforce Management ~ Training Management
I implement systems & manage daily operations of hotel as per specified guidelines to achieve maximum efficiency in various
operations. I deploy SOPs to ensure standardized services and also look after travel desk services and arrangement of travel
arrangements.
Some highlights of my profile:
 I provide best in class service by personally supervising special preferences, arrival & departure experiences and service center
/royal service guest feedback mechanism
 Monitor customer database by ensuring correct information, preferences or grievances captured through effective enforcement
of customer feedback system
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3.  Revenue maximization by up-selling, late check outs & early checks; tracking of revenue loss by checking high balances, no-shows,
late cancellations, etc.
 Ascertaining smooth operations in all departments of hotels core areas for optimum revenue generations
 Coordinating with departments like security & housekeeping to ensure adherence to all security, hygiene & aesthetic standards
 Maintaining low staff attrition ratio, managing complete performance management process for all job bands; handling cross
exposure /transfer of HIPOs to next role
E D U C A T I O N
Bachelors in Arts
2008
KNB PG College, Khatima, Udham Singh Nagar
Hotel Management Course
2005
Nehru Institute of Management, Dehradun
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