Abhimanyu has over 5 years of experience in front office roles at hotels like Double Tree by Hilton Goa and ITC Fortune Inn Haveli. He holds a BSc degree in Airlines, Tourism & Hospitality Management from Kingslay Institute of Hotel Management. His duties have included guest check-ins and check-outs, reservations, handling complaints, and ensuring front office standard operating procedures are followed. He is seeking to contribute his hospitality experience and skills to a professionally managed organization.

1. CURRICULUM VITAE
Abhimanyu
Ward no.11, Near-ITI, Matindu Road, Kharkhoda
Sonipat – 131406. Haryana – India.
Mobile: +91-09158537987.
Email: abhimanyugoswami429@gmail.com
CAREER OBJECTIVE:
To be associated with professionally managed organization and contribute by shouldering
responsibilities with highest potential to achieve the objectives of the organization and personal
enhancement.
EDUCATIONAL QUALIFICATION :
• Passed 10th from H.B.S.E. Board in the year 2008.
• Passed 12th from H.B.S.E. Board in the year 2010.
• Bsc in Airlines, Tourism & Hospitality Management from Kingslay Institute of Hotel Management
(Punjab Technical University), Agra in 2013.
WORK EXPERIENCE :
• Present time work as a Front Office Associate at Double Tree by Hilton Goa.
• Work as a Sr. Front Office Associate at ITC Fortune Inn Haveli , Gandhinagar, Gujarat 01-Nov-2015 to
05-01-2015.
• Joined as a Guest Service Associate from 17 Nov 2014 to 01 Aug 2015.
• 24 weeks Hotel Management Industrial training at Country inn & Suites by Carlson, Jaipur, 12-10-2012
to 15-03-2013.
• Knowledge of Hot soft and IDS V 4.1 software.
ACHIEVEMENTS :-
• WOW Achievers Certificate in March May, June, July, and August 2015 - Fortune Inn Haveli.
• Employee of the Month in July, 2015 - Fortune Inn Haveli.
DUTIES UNDER FRONT OFFICE
 Audit all daily revenue reports to ensure all income pertaining to unit has been accounted for correctly.
 Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all
discrepancies.
 Monitors correct documentation of all transactions by Front Office Assistants.
 Scrutinizes front office allowances, discounts, paid outs and room transfers to ensure that they are
correctly passed and authorized.
 Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP

2. movement.
 Monitor daily performance and manage revenue through revenue.
 Performed daily check-in and check-out.
 Processes a working knowledge of the reservations department. Take same day reservation reservations
and future reservation when necessary. Known cancellation procedures.
 Suggestive selling techniques to sell rooms and promote other service of the hotel.
 Provided travel assistance and arranged for transportations for guests.
 Handled guest complaints and provided them with solutions.
 Handled Postings, Settlements and Allowances.
 Updating of C Form for all the foreign nationals and update their passport and visa details in P.M.S.
 Ensure to follow all the front office standard operating procedures and policies.
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and
procedures.
 Ensure proper take over and handling over and communicate guest feedbacks and other different issues
to the superior.
 Understands room status and room status tracing. Knows room locations, types of rooms available, and
room rates.
 Coordinates room status with the housekeeping department by notification housekeeping off all check
outs, late checkouts, early check-ins, special requests, and day use rooms.
 Known’s how to use front office equipment.
 Uses proper telephone etiquette.
 Responsible for the safety of all guest service.
STRENGTHS :
Professional and functional knowledge, good interpersonal skills, self motivated, team worker and fast learner.
PERSONAL DETAILS :
Languages Known : English, Hindi
Gender : Male
Date of Birth : 10th Oct, 1990.
Father’s Name : Ramkaran.
Nationality : Indian
DECLARATION:
I hereby declare that all the above information are true and correct to the best of my knowledge.
Date:
Place: Abhimanyu