CURRICULUM VITAE
Personal Data:
SHELLA MAY A. CASAS
Date of Birth : November 21, 1988
Age : 27
Civil Status : Single
Religion : Catholic
Language Spoken : English & Tagalog
U-05 ITALY CLUSTER, INTERNATIONAL CITY
DUBAI, UAE
Contact no.: 055-8253516
Email Address: smac_09@yahoo.com.ph
Career Objective
To obtain a position utilizing my field of specialization where I can dedicate my time and effort for continuous development of my chosen career.
Educational Attainment
Tertiary: Bachelor of Science in Commerce
Major in Management in Financial Institution
University of Batangas
Hilltop, Batangas City
2005 – April, 2009
Professional experience:
RESERVATIONS SUPERVISOR
Grand Belle Vue Hotel Apartment Dubai
Tecom, Al Barsha, Dubai, UAE
February 25, 2015 – Present
• Organize and set up office files on designated reference or resource information; keep filing up-to-date, group files are accurate and kept
current.
• Review master file activity report daily for accuracy of codes, rates and guest information.
• Access and ensure that Reservation Agent properly access all functions of OTA and their job functions to the hotel's standards.
• Monitor and ensure that all reservations (including manual) are input into the system either requested by fax, telex and mail.
• Ensure advance deposits, refunds of such and confirmation of both are processed.
• Monitor group reservation activity daily and communicate status with Sales Department. Follow up on tentative sales bookings with
respective Sales Manager to update status.
• Ensure that group room blocks are released to general inventory after group's cut-off date or cancellation same as Rooming lists are input
into the system.
• Pre-block group rooms where special requests are made.
• Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department.
• Compile reports on no-show for future business forecasting.
• Review any reservations erroneously taken during restricted dates with individual responsible.
RESERVATIONS AGENT
Emirates Grand Hotel
Sheikh Zayed Road, Dubai, UAE
June 2013 – February, 2015
• Answers guest and travel agency inquiries regarding room reservation; the selling status, rates, and benefits of all packages plan.
• Receives, processes and confirms guest room reservations in OPERA made by clients on the phone, letter, fax, Email, Extranet & GDS
(booking.com, Agoda, Expedia, GTA and the like)
• Knows the credit policy of the hotel and how to code each reservation.
• Maintains the reservation records (LPO) by date of arrival and alphabetical listing.
• Quote and be familiar with room and rate availability for current and future dates and ability to keep up to date with all the Promotions in
the hotel
• Coordinate with other department concerning guest request.
• Remains up to date with all promotions in and around the hotel.
• Carries out weekly inventory of current office supplies and prepares requisition accordingly.
TELEPHONE OPERATOR and BUSINESS CENTER SECRETARY
April 2012 – June 2013
• Performs typing, dictation and transcription for guests.
• Makes photocopies and transparencies.
• Makes appointments for liaises on behalf of guests when necessary.
• Keeps business library up-to-date and assists with information when required.
• Assists the guests with set-ups of Net
• Helps guests with advice on mailing and customs procedure to various countries.
• Handles all printing requests from guests and liaises with printer on cost.
• Handles telephone inquiries in a professional manner.
• Ensures that all daily charges are correct posted.
• Keeps all equipment in good condition and timely maintenance.
• Complies with hotels, safety and hygiene regulations.
• Assumed any other duties as assigned by management from time to time.
• Maintains excellent relationship with hotel guests at all times.
SALES COORDINATOR
November 2010 – June 2011
Ismail Gheewala General Trading LLC
Nakheel Center, Deira, Dubai
• Perform general clerical duties
• Coordinates with suppliers, from requisition to ordering of supplies.
• Prepare and submit quotations for client
• Answers all the company incoming mails.
• Answer all the incoming and outgoing calls and directing all the calls
• Responsible for the day-to-day office operation
• Attend visitor in an appropriate and pleasant manner
• Develop and maintain filling system and ensure easy retrieval of documents
• Coordinates with Logistics and Accounts for Inquiries, Procurement and Deliveries.
• Responsible for pre-approval of purchases.
• Prepare submittals for client’s reference.
SECRETARY cum RECEPTIONIST
July 2010 – October 2010
MINERVA General Trading
Al Wahda Bldg., Deira, Dubai
SECRETARY cum RECEPTIONIST
December 2009 – June 2010
Bab Al Rahma General Trading L.L.C.
Bank Street, Bur Dubai
• Attend visitor in an appropriate and pleasant manner
• Distributing incoming mail and courier packages
• Perform secretarial works: encoding, correspondence, handling petty cash, filing documents.
• Performs other duties as instructed.
• Answer all the incoming and outgoing calls and directing all the calls
• Encode the reports of the company
• Arrange appointments and schedule of the manager
• Working independently without the need for supervision.
• Accepts order and relay calls.
• Develop and maintain filing system and ensure easy retrieval of documents
Skills/QUALIFICATIONS
 Competent and takes initiative ; Honest and Hardworking
 Can work under minimum supervision
 Adaptable and eager to learn
 Computer literate (Microsoft office application-Word, Excel, PowerPoint; Internet) Auto-Cad (2D)
References: Available upon request

shellamaycasas

  • 1.
    CURRICULUM VITAE Personal Data: SHELLAMAY A. CASAS Date of Birth : November 21, 1988 Age : 27 Civil Status : Single Religion : Catholic Language Spoken : English & Tagalog U-05 ITALY CLUSTER, INTERNATIONAL CITY DUBAI, UAE Contact no.: 055-8253516 Email Address: smac_09@yahoo.com.ph Career Objective To obtain a position utilizing my field of specialization where I can dedicate my time and effort for continuous development of my chosen career. Educational Attainment Tertiary: Bachelor of Science in Commerce Major in Management in Financial Institution University of Batangas Hilltop, Batangas City 2005 – April, 2009 Professional experience: RESERVATIONS SUPERVISOR Grand Belle Vue Hotel Apartment Dubai Tecom, Al Barsha, Dubai, UAE February 25, 2015 – Present • Organize and set up office files on designated reference or resource information; keep filing up-to-date, group files are accurate and kept current. • Review master file activity report daily for accuracy of codes, rates and guest information. • Access and ensure that Reservation Agent properly access all functions of OTA and their job functions to the hotel's standards. • Monitor and ensure that all reservations (including manual) are input into the system either requested by fax, telex and mail. • Ensure advance deposits, refunds of such and confirmation of both are processed. • Monitor group reservation activity daily and communicate status with Sales Department. Follow up on tentative sales bookings with respective Sales Manager to update status. • Ensure that group room blocks are released to general inventory after group's cut-off date or cancellation same as Rooming lists are input into the system. • Pre-block group rooms where special requests are made. • Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department. • Compile reports on no-show for future business forecasting. • Review any reservations erroneously taken during restricted dates with individual responsible. RESERVATIONS AGENT Emirates Grand Hotel Sheikh Zayed Road, Dubai, UAE June 2013 – February, 2015 • Answers guest and travel agency inquiries regarding room reservation; the selling status, rates, and benefits of all packages plan. • Receives, processes and confirms guest room reservations in OPERA made by clients on the phone, letter, fax, Email, Extranet & GDS (booking.com, Agoda, Expedia, GTA and the like) • Knows the credit policy of the hotel and how to code each reservation. • Maintains the reservation records (LPO) by date of arrival and alphabetical listing. • Quote and be familiar with room and rate availability for current and future dates and ability to keep up to date with all the Promotions in the hotel • Coordinate with other department concerning guest request. • Remains up to date with all promotions in and around the hotel. • Carries out weekly inventory of current office supplies and prepares requisition accordingly. TELEPHONE OPERATOR and BUSINESS CENTER SECRETARY April 2012 – June 2013 • Performs typing, dictation and transcription for guests. • Makes photocopies and transparencies. • Makes appointments for liaises on behalf of guests when necessary.
  • 2.
    • Keeps businesslibrary up-to-date and assists with information when required. • Assists the guests with set-ups of Net • Helps guests with advice on mailing and customs procedure to various countries. • Handles all printing requests from guests and liaises with printer on cost. • Handles telephone inquiries in a professional manner. • Ensures that all daily charges are correct posted. • Keeps all equipment in good condition and timely maintenance. • Complies with hotels, safety and hygiene regulations. • Assumed any other duties as assigned by management from time to time. • Maintains excellent relationship with hotel guests at all times. SALES COORDINATOR November 2010 – June 2011 Ismail Gheewala General Trading LLC Nakheel Center, Deira, Dubai • Perform general clerical duties • Coordinates with suppliers, from requisition to ordering of supplies. • Prepare and submit quotations for client • Answers all the company incoming mails. • Answer all the incoming and outgoing calls and directing all the calls • Responsible for the day-to-day office operation • Attend visitor in an appropriate and pleasant manner • Develop and maintain filling system and ensure easy retrieval of documents • Coordinates with Logistics and Accounts for Inquiries, Procurement and Deliveries. • Responsible for pre-approval of purchases. • Prepare submittals for client’s reference. SECRETARY cum RECEPTIONIST July 2010 – October 2010 MINERVA General Trading Al Wahda Bldg., Deira, Dubai SECRETARY cum RECEPTIONIST December 2009 – June 2010 Bab Al Rahma General Trading L.L.C. Bank Street, Bur Dubai • Attend visitor in an appropriate and pleasant manner • Distributing incoming mail and courier packages • Perform secretarial works: encoding, correspondence, handling petty cash, filing documents. • Performs other duties as instructed. • Answer all the incoming and outgoing calls and directing all the calls • Encode the reports of the company • Arrange appointments and schedule of the manager • Working independently without the need for supervision. • Accepts order and relay calls. • Develop and maintain filing system and ensure easy retrieval of documents Skills/QUALIFICATIONS  Competent and takes initiative ; Honest and Hardworking  Can work under minimum supervision  Adaptable and eager to learn  Computer literate (Microsoft office application-Word, Excel, PowerPoint; Internet) Auto-Cad (2D) References: Available upon request