Shella May A. Casas is a 27-year-old Filipino woman currently working as a Reservations Supervisor in Dubai, UAE. She has over 7 years of experience in hotel reservations and customer service roles. She holds a Bachelor's degree in Management from the University of Batangas. Her resume highlights her roles and responsibilities in reservations, sales coordination, secretarial work, and reception across several companies in Dubai. She is seeking to further utilize her experience and qualifications in a new position.

1. CURRICULUM VITAE
Personal Data:
SHELLA MAY A. CASAS
Date of Birth : November 21, 1988
Age : 27
Civil Status : Single
Religion : Catholic
Language Spoken : English & Tagalog
U-05 ITALY CLUSTER, INTERNATIONAL CITY
DUBAI, UAE
Contact no.: 055-8253516
Email Address: smac_09@yahoo.com.ph
Career Objective
To obtain a position utilizing my field of specialization where I can dedicate my time and effort for continuous development of my chosen career.
Educational Attainment
Tertiary: Bachelor of Science in Commerce
Major in Management in Financial Institution
University of Batangas
Hilltop, Batangas City
2005 – April, 2009
Professional experience:
RESERVATIONS SUPERVISOR
Grand Belle Vue Hotel Apartment Dubai
Tecom, Al Barsha, Dubai, UAE
February 25, 2015 – Present
• Organize and set up office files on designated reference or resource information; keep filing up-to-date, group files are accurate and kept
current.
• Review master file activity report daily for accuracy of codes, rates and guest information.
• Access and ensure that Reservation Agent properly access all functions of OTA and their job functions to the hotel's standards.
• Monitor and ensure that all reservations (including manual) are input into the system either requested by fax, telex and mail.
• Ensure advance deposits, refunds of such and confirmation of both are processed.
• Monitor group reservation activity daily and communicate status with Sales Department. Follow up on tentative sales bookings with
respective Sales Manager to update status.
• Ensure that group room blocks are released to general inventory after group's cut-off date or cancellation same as Rooming lists are input
into the system.
• Pre-block group rooms where special requests are made.
• Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department.
• Compile reports on no-show for future business forecasting.
• Review any reservations erroneously taken during restricted dates with individual responsible.
RESERVATIONS AGENT
Emirates Grand Hotel
Sheikh Zayed Road, Dubai, UAE
June 2013 – February, 2015
• Answers guest and travel agency inquiries regarding room reservation; the selling status, rates, and benefits of all packages plan.
• Receives, processes and confirms guest room reservations in OPERA made by clients on the phone, letter, fax, Email, Extranet & GDS
(booking.com, Agoda, Expedia, GTA and the like)
• Knows the credit policy of the hotel and how to code each reservation.
• Maintains the reservation records (LPO) by date of arrival and alphabetical listing.
• Quote and be familiar with room and rate availability for current and future dates and ability to keep up to date with all the Promotions in
the hotel
• Coordinate with other department concerning guest request.
• Remains up to date with all promotions in and around the hotel.
• Carries out weekly inventory of current office supplies and prepares requisition accordingly.
TELEPHONE OPERATOR and BUSINESS CENTER SECRETARY
April 2012 – June 2013
• Performs typing, dictation and transcription for guests.
• Makes photocopies and transparencies.
• Makes appointments for liaises on behalf of guests when necessary.

2. • Keeps business library up-to-date and assists with information when required.
• Assists the guests with set-ups of Net
• Helps guests with advice on mailing and customs procedure to various countries.
• Handles all printing requests from guests and liaises with printer on cost.
• Handles telephone inquiries in a professional manner.
• Ensures that all daily charges are correct posted.
• Keeps all equipment in good condition and timely maintenance.
• Complies with hotels, safety and hygiene regulations.
• Assumed any other duties as assigned by management from time to time.
• Maintains excellent relationship with hotel guests at all times.
SALES COORDINATOR
November 2010 – June 2011
Ismail Gheewala General Trading LLC
Nakheel Center, Deira, Dubai
• Perform general clerical duties
• Coordinates with suppliers, from requisition to ordering of supplies.
• Prepare and submit quotations for client
• Answers all the company incoming mails.
• Answer all the incoming and outgoing calls and directing all the calls
• Responsible for the day-to-day office operation
• Attend visitor in an appropriate and pleasant manner
• Develop and maintain filling system and ensure easy retrieval of documents
• Coordinates with Logistics and Accounts for Inquiries, Procurement and Deliveries.
• Responsible for pre-approval of purchases.
• Prepare submittals for client’s reference.
SECRETARY cum RECEPTIONIST
July 2010 – October 2010
MINERVA General Trading
Al Wahda Bldg., Deira, Dubai
SECRETARY cum RECEPTIONIST
December 2009 – June 2010
Bab Al Rahma General Trading L.L.C.
Bank Street, Bur Dubai
• Attend visitor in an appropriate and pleasant manner
• Distributing incoming mail and courier packages
• Perform secretarial works: encoding, correspondence, handling petty cash, filing documents.
• Performs other duties as instructed.
• Answer all the incoming and outgoing calls and directing all the calls
• Encode the reports of the company
• Arrange appointments and schedule of the manager
• Working independently without the need for supervision.
• Accepts order and relay calls.
• Develop and maintain filing system and ensure easy retrieval of documents
Skills/QUALIFICATIONS
 Competent and takes initiative ; Honest and Hardworking
 Can work under minimum supervision
 Adaptable and eager to learn
 Computer literate (Microsoft office application-Word, Excel, PowerPoint; Internet) Auto-Cad (2D)
References: Available upon request