Moustapha Nassar is seeking a hotel management position where he can increase guest satisfaction, retention, and acquisition. He has over 10 years of experience in front office management at hotels in Beirut, Lebanon. His skills include relationship building, customer service, staff training, team leadership, and sales. He is proficient in hospitality management systems and Microsoft Office. Nassar did not graduate from the Islamic University of Lebanon where he studied hospitality management from 2008-2012.

1. Moustapha Nassar
 Address:Beirut-Lebanon
 Tel: - 00961 70 40 44 38
 moustapha.b.nassar@gmail.com
 Date of birth: November 11, 1989
 Nationalities: Lebanese
Objective
* Increasing profitability by turning prospective clients into guest, guest into loyalclients*
Devotedand charismaticprofessionalrecognizedforgoingthe extra mile at all
times. Lookingto contribute in a Hotel Managementcapacity. Increasingguest
satisfaction, retention, andacquisitionby servicingwith owner-like care and
initiative.
 RelationshipBuilding Communication skills
 Guestcorrespondence Guestcheck-ins, check- outs
 First-rate customerservice Computerproficiency
 Staff training& Development Decision making/ analysis
 Team building/ leadership Inbound/outboundsales calls
Workduties
 Front office operation.
 Restaurant and Banquet management.
 Rules of services.
 Food production.
 Management of F&B.
 Hospitality management system (HMS).
 Fidelio.
 Sales &marketing.
 House keeping
 Tourism management
 Statistics
 Accounting

2. Education
2008-2012 IslamicUniversity of Lebanon-khalde-
Faculty of Tourism- hospitality Management. (Not Graduated)
2006-2007 BCS - Beirutcommunity school
Libanaise Baccalauréat-sociologie et économie (SE).
Language
Read Write Speak
Arabic Excellent Excellent Excellent
English Excellent Excellent Good
Workexperience
June 2006 – August2009 Grand Café – waiter
Beirut,Lebanon,Down Town
February 2011-March 2016 Royal Garden Hotel-Beirut-Hamra
Frontoffice Manager
March 2016 - Present Legend HotelVerdun-Ain Tine
Frontoffice Manager
ComputerSkills
 Microsoftoffice.
 Fidelio system.
 Hospitality management system (HMS)