This document discusses the characteristics and behaviors of "Nice Leaders". It argues that Nice Leaders are able to accomplish goals through understanding others rather than judging them, motivating through commitment rather than directives, and effective communication, listening and feedback. Nice Leaders realize people's personalities cannot be changed but they can take actions to facilitate relationships. Communication is emphasized as critical for leadership, with Nice Leaders establishing trust and making logical, emotionally compelling arguments through good organization and style. Barriers to communication are also examined. In the end, Nice Leadership involves treating people with humanity, understanding others' perspectives, and fairness.

1. Nice Leadership
A few simple reminders that “Nice Leaders” can and do finish first
By
Maurizio Morselli

2. What kind of leader would you
want your loved one to work for ?
Think about it!

3. Nasty ?
Non Caring?
Or
Nice ?

4. Nice Leaders
 Coach, appraise, reinforce through feedback
 Empower and enable performance
 Build teamwork and collaboration
 Develop trust and respect
 Propel people to accomplish

5. When all is said and done, nice leadership is
accomplishment . . .

6. Nice Leaders accomplish by
 Understanding; not judging Behavior
 Motivating & influencing, to Gain Commitment
 Communicating, Inquiring, Listening
 Being Consistent
 Giving & Receiving Constructive Feedback
2.0

7. Nice Leaders realize that…
…they are not going to change people’s basic
personality structure.
But
they are aware of what it is about themselves that
impedes or facilitates working with people
and, with that awareness, take actions that
make the relationship more effective.
(Adapted from Gabarro and Kotter)

8. The higher the leadership position
the more critical is the
communications process.
The nice leader is above all a
COMMUNICATOR

9. NL know that unless you are
getting playback, you really
aren’t communicating at all.

10. In the 4th Century BC, Aristotle
wrote Rhetoric and used five Greek
words to outline the communication
process . . .

11. • Ethos (Character) — establishment of
reputation with the receiver; communicator
must be trustworthy and likable
• Pathos (Emotions and feelings) — must
have a strong positive and emotional
commitment to the message

12. Logos (reason or arguments) — message
must “make sense” to the listener; must
persuade by logic
Taxis (structure) — message must be
organized logically
Lexis (style)

13. NL Understand Why Communication
Is So Difficult (1)
 We see and describe things in terms of our own
experience – our values, beliefs, attitudes,
knowledge, and feelings
 A stimulus affects no two people the same way.
Our perceptions do not come only from what we
see. They come from within us. We do not see
with the eye as much as we see with the I (the
ego).

14. NL Understand Why Communication
Is So Difficult (2)
 We see things largely as we have seen them
before. We tend to see things the way we are
used to seeing them.
 We tend to find that for which we are looking.
 We tend to simplify things we do not
understand.

15. NL listen with
the intent to understand;
not with the intent to reply.

16. Nice Leadership, like Nice Customer
Service, contains:
1. Humanity: Polite and courteous treatment of
people
2. Understanding and Empathy: Understanding
and appreciation of the people’s feelings
3. Fairness: Just and impartial treatment of all
people

17. Drop by and say hello on twitter @HumoRousources (Professor Morris)
Be Nice
Be a Leader
Be a Nice Leader
See you soon!