The document discusses emotional intelligence and its importance. It defines emotional intelligence as the capacity to recognize one's own feelings and those of others, and to manage emotions well in relationships. The key components of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. While IQ does not predict life success, emotional intelligence involves competencies that can be developed to improve success in work and personal relationships. Developing emotional intelligence could help create more emotionally intelligent organizations and communities that benefit patients and the local population.

1. Emotional Intelligence Emotion = to move

4. What are the basic emotions?

6. Learned fearfulness … results in fear conditioning

10. Look at the arrows…

16. EMOTIONAL INTELLIGENCE A Challenge For emotional intelligence or emotional literacy to be really meaningful, these ideas need to have value in the outer as well as the inner world – they should have an impact upon organisational and community, as well as individual, life. From Andrew Samuels

17. EI questionnaire

19. EMOTIONAL INTELLIGENCE In organisational and community life What would an “emotionally intelligent” Practice (or PCT) be like? How would it work (internally and externally)? What difference would being “emotionally intelligent” make to patients and the local community?