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Emotional intelligence 2016
- 1. Go from goodto great… by improving EMOTIONAL INTELLIGENCE in the workplace London HR and Training 2016
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- 3. Intro - LondonHR and Training • London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden • 10 years in banking • 20 years in training and human resources • Business owner since 2007 • The core services provided by London HR and Training are: - Reducing costs and saving time through bespoke HR initiatives and projects - Training course design and delivery - Services for job seekers Page 3
- 4. Contents 5-6 Definition 7-11 Skillsets of emotional intelligence 12-13 The mixed model of emotional intelligence 14-16 The four-branch model of emotional intelligence 17-18 Aptitude domains in emotional intelligence 19-20 Applying brain science to developing emotional intelligence 21-22 Leadership styles and emotional intelligence 23-25 Resonant leaders and emotional intelligence 26-27 Boosting the team’s learning potential 28-29 Techniques to improve active listening 30-31 Components of cultural intelligence 32-33 Types of knowledge derived from action 34-35 Differing views on empathy 36-37 Measuring empathy 38-40 Regulating emotions 41-42 The emotion regulation tradition 43-44 The process model of emotion regulation 45-46 Group differences in recognising facial expressions of emotion 47-48 Exercise 49-50 To sum up…
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- 7. Skill sets ofemotional intelligence
- 8. Skill sets ofemotional intelligence 1 of 4 Self-awareness • Emotional self-awareness • Accurate self-assessment • Self-confidence Page 8
- 9. Skill sets ofemotional intelligence 2 of 4 Self-management • Self-control • Transparency • Adaptability • Achievement • Initiative • Optimism Page 9
- 10. Skill sets ofemotional intelligence 3 of 4 Social awareness • Empathy • Organisational awareness • Service Page 10
- 11. Skill sets ofemotional intelligence 4 of 4 Relationship management • Inspiration • Influence • Developing others • Change catalyst • Conflict management • Teamwork and collaboration Page 11
- 12. The mixed modelof emotional intelligence
- 13. The mixed modelof emotional intelligence • Self-awareness • Self-regulation • Social skill • Empathy • Motivation Page 13
- 14. The four-branch modelof emotional intelligence
- 15. The four-branch modelof emotional intelligence 1 of 2 • Perceiving emotions • Facilitating thought • Understand the emotions • Managing emotions Page 15
- 16. The four-branch modelof emotional intelligence 2 of 2 Cultural intelligence Page 16
- 17. Aptitude domains in emotionalintelligence
- 18. Aptitude domains inemotional intelligence • Ability-emotional • Intellectual aptitude • Managerial competency Page 18
- 19. Applying brain scienceto developing emotional intelligence
- 20. Applying brain scienceto developing emotional intelligence • Stimulating/activating • Pattern matching and emotional tagging • Thinking • Body and behaviour • Outcome Page 20
- 21. Leadership styles and emotionalintelligence
- 22. Leadership styles andemotional intelligence • Visionary • Coaching • Affiliative • Democratic • Pacesetting • Command Page 22
- 23. Resonant leaders and emotionalintelligence
- 24. Resonant leaders andemotional intelligence 1 of 2 • My ideal self • My real self • My learning agenda • Experimenting with and practicing new behaviours • Developing supportive and trusting relationships Page 24
- 25. Resonant leaders andemotional intelligence 2 of 2 Operating philosophies which drive a person’s actions • Pragmatic • Intellectual • Humanistic Page 25
- 26. Boosting the team’slearning potential
- 27. Boosting the team’slearning potential • Collaborate • Do the opposite of what comes naturally • Space out learning sessions • Sleep • Go for a run • Cut out the coffee • Read more • Have a positive attitude Page 27
- 28. Techniques to improve activelistening
- 29. Techniques to improveactive listening • Listen for total meaning • Don’t respond quickly to demands for decisions, judgments and evaluations • Don’t pass judgment; positive or negative • Don’t give advice • Avoid superficial statement Page 29
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- 31. Components of cultural intelligence •Knowledge • Mindfulness • Behaviour Page 31
- 32. Types of knowledgederived from action
- 33. Types of knowledgederived from action • Episteme • Techne • Phronesis Page 33
- 34. Differing views onempathy
- 35. Differing views onempathy • Empathy is an ability or personality trait • Empathy is a response to a situation • Empathy is a process with a number of stages Page 35
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- 37. Measuring empathy • Self-reports •Observer ratings Page 37
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- 39. Regulating emotions 1of 2 Antecedent-focused emotional regulation • Situation selection • Attention deployment • Situation modification • Cognitive change Page 39
- 40. Regulating emotions 2of 2 Response-focused emotional regulation • Surface-acting Page 40
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- 42. The emotion regulation tradition •Situation selection • Situation modification • Attentional deployment • Cognitive change • Response modulation Page 42
- 43. The process modelof emotion regulation
- 44. The process modelof emotion regulation • Situation • Attention • Appraisal • Response Page 44
- 45. Group differences in recognisingfacial expressions of emotion
- 46. Group differences in recognisingfacial expressions of emotion • Gender • Socioeconomic status • Personality Page 46
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- 50. To sum up… •Conclusion • Summary • Videos • Useful links Page 50