1. EMOTIONAL INTELLIGENCE

2. WHAT IS EMOTION ?
Any of the particular feelings that
characterize such
a state of mind, such as joy, anger, love,
hate, horror, etc.

3. BASIC EMOTIONS
ANGRY SADNESS
SURPRISE JOY

4. WHAT IS INTELLIGENCE ?
The ability to acquire and apply
knowledge and skills.

5. WHAT IS EMOTIONAL
INTELLIGENCE (EI)?
 The ability to ………
Understand the needs of feeling of
oneself and other people.
Manage one’s own feeling.
Respond to others in appropriate way.

6. THE THE
HEAD HEART
IQ EQ
THINKING PART FEELING PART

7. IMPORTANCE OF EI?
 GENERAL HAPPINESS
 RATIONALITY IN BEHAVIOUR
 FULFILLING SOCIAL OBJECTIVES

8. APPLYING EI IN ORGANISATION
Effective Communication
Work Life
Leadership And Effectiveness
Conflict Resolution
Handling Frustration