The document discusses emotional intelligence and its importance in the workplace. It defines emotional intelligence as involving self-awareness, self-regulation, motivation, empathy, and social skills. Research shows that emotional competence is twice as important as cognitive abilities for star performers, and accounts for virtually all the advantage in leadership positions. The document then outlines five dimensions and various competencies of emotional intelligence.

1. IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting

13. Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence