1. Josefina I. Yamal-Santiago
The Ocean Club at Seven Seas
200 Carretera 9987 Apto. 185
Fajardo, Puerto Rico 00738
Mobile: (571) 431-9188
Email: jossie1028@gmail.com
OBJECTIVE: I am seeking an opportunity as Director of Housekeeping or regional Director of
Housekeeping with your organization. I have over twenty years of experience in the service industry,
starting as a Room Attendant and gaining experience as a Front desk/Reservations agent, as well as other
positions in other areas of the hotel; I have spent the last 15 years in the housekeeping department as a
Director of Housekeeping. I am open and willing to relocate for the right opportunity to grow and further
my career.
CERTIFICATIONS
October 23, 2007 AH&LA, Educational Institute
Became a Certified Hospitality Housekeeping Executive
Studied both study guides and passed with a score of 72%
EDUCATION
1993-1994 Northern Virginia Community College,
Alexandria, VA
English as a second language courses
1989-1992 Luis Llorens Torres High School
Juana Diaz, Puerto Rico
High School Diploma
EMPLOYMENT
2015 – Present Director of Services –El Conquistador and Las casitas Village a Waldorf
Astoria Resort
In charge of the complete operation of the housekeeping department, for
This AAA 4 Diamond, 750 room resort in the East side of Puerto Rico. Some
responsibilities include, but are not limited to; scheduling, inventory, room’s
inspection program, in charge of the laundry operation to provide towels for the
pools, the water park and the private island, monitoring guest satisfaction
surveys to ensure compliance with goals and benchmarks set by the company for
the department, etc..

2. 2014 – 2015 Executive Housekeeper – Seneca Niagara Casino and Hotel
In charge of the complete operation of the housekeeping department, for
This AAA 4 Diamond, 604 room casino and hotel property in the heart of
Niagara Falls, NY. Some responsibilities include, but are not limited to;
scheduling, inventory, room’s inspection program, working with outside vendors
on the renovation of all center suites
2006 – 2012 Executive Housekeeper-Crowne Plaza Dulles Airport
In charge of the complete operation in the housekeeping department,
scheduling, inventory, room’s inspection program, etc .Working hand on hand
with the engineering department during ongoing renovation of entire hotel.
2005 – 2006 Executive Housekeeper-Holiday Inn Washington Dulles
In charge of the complete operation in the housekeeping department,
scheduling, inventory, room’s inspection program, etc.
2004 – 2005 Director of Housekeeping- The Jefferson A Loews Hotel
In charge of the complete operation in the housekeeping department,
scheduling, inventory, room’s inspection program, etc.
2004 Director of Housekeeping- The Watergate Hotel
2000-2001 Assistant Director of Housekeeping- The Watergate Hotel
In charge of the complete operation in the housekeeping department,
scheduling, inventory, room’s inspection program, etc.
2001 - 2003 Director of Housekeeping/Operations Manager- Topaz Hotel
Part of the opening team. In charge of setting up standards for the housekeeping
department and running a smooth operation after opening of the hotel. Also
assisted the GM during the last six months of employment overseeing both the
housekeeping department and the front desk operation.

3. 1999 - 2000 Housekeeping Supervisor- Condado Plaza Hotel & Casino
In charge of my own section’s daily rooms inspections and ongoing projects
with the room attendants and the houseman.
In 2005, was instrumental as part of the opening housekeeping management team of
Embassy Suites Washington DC Convention Center
**Fully bilingual English/Spanish. Can speak beginner level Portuguese, understands 90%
** References provided upon request.