1. Full Name: Ahmed Salama Shaaban
Date Of Birth 19/01/1982
Nationality: Egyptian
Religion: Moslem
Martial Status: Married
Military status: Postponed
Mobile No.: 01223993410
Email. AHMEDSALAMABIC@YAHOO.COM
Present Address: - Banha – Qalyobiya
Current Position: - Shift leader Disk F-O (Sol Y Mar Naama Bay Sharm El Shiekh) Jaz Hotels, resorts &
Cruises.
- Seeking an entry-level in a dynamic position, where I can utilize my qualifications.
-Arabic Mother Tongue
-Very Good command on Writing and spoken English
- BSC. Tourism and Hotels. Tourism Department.2004 Degree - fair.
Relationships: Reports to the General Manager (Daily, and Duty Manager)
Responsible to all employees for being part of the team.
Responsibilities
- Assistant in the day-to –day operation of the hotel and front office.
- Supervise the operation activities of the hotel front desk within hotel guidelines to provide the heights
- Standard of courteous service while permitting acceptable profit levels.
- Assign, coorddinate, and supervise work activities of front disk and reservation agents.
- Train and develop front desk & reservation .Prepare staffing schedules, and how to handle any complain
. - Ensure Work is completed to include check in,check out,shift closing & room deposits,refundes and
rebates.

2. - Take personal responsibility for correcting customer service problems.
-To ensure that billing and credit agreements are managed and controlled.
-To maintain effective working relationships with clients. Identify their needs and ensure their repeat
Business.
-To provide training and development for employees in revenue management.
-To develop a close working relationship with all departments, colleagues and managers to ensure guest
Expectations are met.
- To develop strong working relationships with all customers in order to maximize sales opportunities and
Generate business for the future.
-To manage all staff in the department, to ensure the highest standard of performance from the team.
-To provide training and develop for employees in reservation and sales techniques and company policy
And procedures.
-To ensure effective daily communication with Reservations, Reception, Housekeeping, and Kitchen.
-To manage the hotels data base.
General
-To accept responsibility for the hotel when scheduled to do so as a Duty Manager.
-Be willing to help other departments of the hotel wherever possible and to understand the flexibility
Required when business levels peak and trough, to deliver the best possible service.
-To comply with all policies and procedures as written in the staff handbook Filofacts.
-To ensure that you are trained to up hold the conditions of the Health and Safety Policy.
-- Shift leader (Sol Y Mar Naama Bay Sharm El Shiekh ) Travco Group
From 01-09-2014 till 08-05-16
-Supervisor (Sol Y Mar Sea Star Taba) Travco Group
From 01-09-2012 till 08-05-14
-Shift Leader. (Sol Y Mar Sea Star Taba)
From 01-03-2010 till 31-08-2012
- Receptionist (Sol Y Mar Sea Star Taba)
From 05-11-2004 till 28-02-2010
*Microsoft Winds XP.
*Microsoft Office XP.
*Word.
*Excel.
*LAN Mark 98 (Front Office).
*Opera System .