This document contains a resume for Islam Mustafa Abd el-hamid Ahmed. It lists his contact information, objective of seeking a position that utilizes his communication and analytical skills. It also includes his personal information, education history graduating from Cairo University in 2012. It details his various courses and certifications in areas like banking, English, HR, marketing and computers. Finally it outlines his work experience including current role as a Branch Customer Service Officer at BLOM Bank of Egypt and prior roles in finance, HR, customer service and call center operations.

1. Islam Mustafa Abd el-hamid Ahmed
 Mob.: 01009914127 Tel.: 0225910637
 E-mail: islamshehab91@hotmail.com
 Address:14 Badr street – el-drasa- Cairo - Egypt
 objective
Seekinga positionthat I can utilize all ofmy communicationand analytical skills,and to utilize all ofwhat I
learned.
 Personal information
 Date of birth: 11/9/1991
 Place ofbirth: Cairo
 Militarystatus: Exempt
 Education
 Graduatedfrom Faculty of Commerce,CairoUniversity( Arabic section)- GraduationYear: 2012
 Courses
 Banking sessionsat EBI
 Englishcourse at AmericanUniversityinCairo ( AUC )
 Englishcourse at Berlitz(General EnglishandBusinessEnglish)
 TOEFL from The Centerof ForeignLanguages and Professional Translationin
Cairo University
 HR Diploma at NGCAcademy
 Marketing,Businessand Communication skillssessionsandcourse
(Gate in Cairo University)
 EDU Egypt program for universitiesstudentswhichincluded
(English,BPO, Computerskills,Presentationand Communicationskills)
 ComputerizedAccountingCourse at Cairo University(RCSC)
 Quality CertificationfromInternational Service Checkerthat I understand
the basic principlesandprocessesof Mystery Shopping
 Skills
 Language skills: -Arabic: Mother tongue
-English:Excellentspokenand written
 Computerskills: -international computerdrivinglicense ( ICDL ) from Russian culture center
-working with all operating systems:( XP, Vista, 7 and Linux)
 Personal skills: -excellentcommunication,negotiation andpresentationskills
-good analytical skills
-abilityto work underpressure
 Experience
 Workingas a Branch CustomerService Officerat BLOM Bank of Egypt Since June 2014
Job Responsibilities:- Dailynon-cash transactions (Cheque deposits,transfers,debitand creditcards & loans)
- Solvingcustomer problemsand giving thema highquality of customerservice
- Responsible forIncomingand Outgoingswifts
-Responsible forCorporate clientsofmy Branch
-Acting as CustomerService Head (from time to time)
- Taking some managerial tasks

2. Workedas a Finance and HR Coordinator at MIND For MediaInnovations and Development Dec.2013-May
2014.
Job Responsibilities:- Responsible forputtingthe HR strategy for the company (short and long term)
- Analyzingthe financial history and forecastingthe financial position
-participatedin company's financial plan
- Responsible forcompany's rulesand salaries
-CalculatingKPI'sand employeesevaluation
Workedas a CRM Team Leader at Menafor Marketing and Project Management June-Nov.2013
Job Responsibilities:- Responsible forestablishingacall center
-Designthe call center work flow and putteda KPI'ssystem
-Leaderof a team containsof 10 customer service agents :-
(evaluatingcallsand evaluating the agent performance)
-MakingSure that we meetingthe Top Managementgoals
-Responsible forchoosingcall center operatingsystem
(gettingoptionsand decide the suitable offerfor the company)
 Workedas a customer service representative atXceed(DU account) March-May 2013 (call center)
 Workedas a call centeragent at First company for Mobinil campaign Aug. - Nov.2012 (call center)
 Workedas a Mystery Shopperwith International Service CheckerNov. 2011-Apr. 2012 (Part time)
 Trained at Bank Misr Aug.-Sep.2010 (training program)