Role of the concierge

1. Role of a concierge

2. Role of a concierge
The concierge desk is located in the lobby beside the
bell desk for better coordination and is the new
member of the uniformed service.
The concierge reports to the lobby manager.

3. Job Description of a Concierge
Job Title Concierge
Reports to
1. Assistant Manager – Front Office
2. Front Office Manager
Job Summary
To provide information service and
other support help to guest as per
the standard of the establishment.
Duties and Responsibilities
1. Receive incoming calls and record
messages for guest.
2. Handle all guest mail, information,
parcels, couriers, etc. as per
procedures.

4. Job Title Concierge
Duties and Responsibilities
3. Answer queries of house of house
facilities and places of tourist internet.
4. Keep information aids like time-
Table, roads, maps, hotel guide.
5. Help guests confirm airline, bus or
train tickets.
6. Procure box-office tickets for
cinemas, concerts, special shows for
guest.
7. Coordinate with the bell boy to
in the hotel.
8. Develop contacts with the city
services to facilitate guests.

5. Job Title Concierge
Supervises
In some hotels, the concierge is
the head of the lobby
uniformed services, in which
case the bell desk, transport,
doormen and valet parking
attendants would report to
Limits of Authority
1. To develop contacts with
essentials city services to get
cooperation when needed.
2. May depute lobby staff to
procure tickets, confirm
tickets for the guest.

6. Job Title Concierge
Coordinates with
1. Bell Desk – for errands
2. City Service - to facilitate guests
request
Minimum Educational Qualification
1. Graduate with preferably a Craft
Course in Front Office Reception or a
Diploma in Hotel Management.
Skills and Competencies
- Physically sturdy for active work on a
shift.
- Socially Confident
- Personable and well-groomed
- Teams person
- Proficiency in English language and
other foreign languages.

7. Role of a concierge
Concierge is a very resourceful person.
he makes and develops useful contacts with
necessary parties in the cities like box office
attendants. Tourism offices, events management
companies, restaurant maitre d’ hotels.
The purpose of such contacts is to use them when
guests require their service.
Brochures
Pamphlets
Maps, etc.