This document is a resume for Hossam Mohamed Azab from Egypt. It provides his personal details like name, address, date of birth and contact information. It outlines his work experience as a Front Office Manager at various hotels in Egypt from 2003 to present. It also lists his qualifications like a degree from Tanta University and various training courses completed. The resume aims to showcase his strong skills in guest relations, revenue management, and team leadership for a challenging career opportunity.

1. Hossam Mohamed Azab
Qutur , Gharbia – Egypt. +201222515299.hazab81@yahoo.com
PERSONAL DATA
NAME : Hossam Mohamed Azab
ADDRESS : Elahly bank ST.Kotor .Gharbia – Egypt.
TEL. NO. : +20 122 251 5299
NATIONALITY : Egyptian
DATE OF BIRTH :23/03/1981
RELIGION : Moslem
MILLITARY SERV. : Exempted
MARITAL STATUS : Married
E-Mail Address : hazab81@yahoo.com
Current Job Title : Front Office Manager
Personal profile
My work for hotels has given me a strong skill of dealing with different nationalities , cultures and mentalities
. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team
worker and adaptable to all challenging situations. I am able to work well both in a team environment as well
as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Objective
Seeking a challening and promising career opportunity within a well established company that will utilize and
develop my analytic , creative and communication skills.
QUALIFICATION
L.S.C OF Education- Tanta UNIV. 2002 –French department
WORK HISTORY
My current Position :
Date Joined : 01.06. 2014 till Present
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : Sol Y Mar Naama Bay 4* (195) Room
Position title : Front office manager & deputising the Hotel General Manager
 Managing Reservation , Guest Relation , Frond Desk ,Bellman , Recreation & Animation

2.  Ensuring all policies and procedures are adhered to, in order to guarantee the highest levels of customer
service.
 Analysing booking patterns and market trends.
 Monitoring competitors performance.
 Effective yield managment.
 Communicate with the yield Department to initiate promotions to generate business at key times.
 Forecasting revenue performance .
 Liaising with the sales , yield , E-commerce teams and Generale manager.
 Maintaining close rapport with company customers & staff.
 Maintaining close working relationship with other departments whithin company.
 Liaising with the other department heads to ensure a smooth operation .
 Developing system and procedures for the accurate maintenance of database.
 Actively interview and recruit individual throughout the year.
 Supervises all front office service by making sure that these services are available and carried
out with the utmost efficiency.
 Monthely closing repports.
 Maintaining strong relationship and goodwill with regular guest.
 Implementing and manages structured training programe for the department.
 Conduct performance review on a regular basis.
 Developing a succession plan for each employee.
 Visible and accessible to the guest and follow through
Date Joined : 01.10. 2010 till 30.05.2014
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : Iberotel Lido Sharm 4* (76) Room
Position title : Front office manager
Managing Reservation , Guest Relation , Frond Desk & Bellman
Date Joined : 03.08. 2009 till 20.08.2010
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : Iberotel Club Fanara & Fanara Residance 4* (378) Room
Position title : Asst front office manager in charge for the front office operation
Managing Reservation , Guest Relation , Frond Desk & Bellman
Date Joined : June 2008 till August 2009
Company Name : Tropicana Hotels & Resortes
Hotel Name : Tropicana Sea Beach 4* (368) Room
Position title : ActingFront Office manager in charge for the front office operation
Managing Reservation , Guest Relation , Frond Desk , Bellman & Recreaction

3. Date Joined : May 2007 till May 2008
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : Sol Y Mar Makadi Sun & Makadi Marine 4* (145 & 167) Room
Position title : Front Office Supervisor
Date Joined : September 2006 till March 2007
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : Iberotel Makadi Saray Suite 5* (325) Room
Position title : Front Office Shift leader
Date Joined : February 2006 till August 2006
Company Name : Hauza Beach Resort
Hotel Name : Hauza Beach Resort 4* (700) Room
Position title : Front Office Supervisor
Date Joined : january 2005 till till february 2006
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : So Y Mar Makadi Sun 4* (145) Room
Position title : Front Office shift leader
Date Joined : june 2003till january 2005
Company Name : Jaz Hotels , Resorts & Cruises
Hotel Name : So Y Mar Makadi Sun 4* (145) Room
Position title : Guest Service Agent
LANGUGES
Arabic : Read, Write and speak fluently (mother tongue)
English : Read, Write and speak Very good.
French : Read, Write and speak Very good.
German : Understand and speak Fair.
Russian : Understand and speak Fair.
TRAINING COURSES
 The professional Management training in Creativity & Marketing ( IDI)
 The professional Management training in Leader Ship & Human Resources (IDI)
 The professional Management training in Operational Hotel Finanace & Profitabilty Strategies
(IDI)

4.  The professional Management training in Service Excellence ( IDI )
 Advanced Fabric wash Seminar ( Diversy )
 Train the trainer
 Leadership Course
 Diplomacy
 Property Management System –Opera ( PMS & Hotel Configuration )
 Property Management System – Suite 8
 First Aid Session
 Time Management
 Communication Skills
 Handling training & development for the business
 Marketing is evey Body’s Job
SPECIAL SKILLS
 Excellent command of front office computer system.( Fedilio ,Suit8 & Opera )
 Excellent communication skills.
 Training all the front office sections to get the high performance required.
 Computer skills PC ( Windows,Word , Excel ).
 Hard worker
 Handling guests proplems with high satisfaction.
My sincere thanks for taking time looking into My
curriculum vitae
Hossam Azab
Hazab81@yah00.com