The document outlines the key steps in an ERP implementation project using Microsoft Dynamics Sure Step, including pre-sales analysis, pilot training, deployment, and ongoing support. It discusses common problems with ERP implementations related to project approach, business process mapping, and tracking configuration progress. The Sure Step methodology provides proven guidelines, resources, and best practices to help define roles, manage risks and changes, and deliver value. Key project phases include requirements gathering, data analysis, design, testing, go-live, and transition to support.