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GDM Plus - Enhancing Service Delivery Mohan Sekhar
GDM Plus – Our Enhanced Service Delivery Model System  Integration Deepening & Widening Services Execution Excellence  Enterprise Solutions Infrastructure  Management Independent  Validation Business Consulting Business Solutions Technology Domain Expertise Quality People Development Operational Efficiency Global Delivery Model
Deepening and widening our Service Profile 1999 Business Consulting 1999 Enterprise Solutions 2002 Systems Integration 2001 Independent Validation 2002 Infrastructure Management Started Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ New” Services as % of Revenue “ New” services defined as services other than Application Development, Maintenance, Re-Engineering and Products Conceive Refine   Develop Extend Extend Extend Extend Develop Refine
Widening and Deepening Services – Business Consulting Question Areas Content Areas Service Solution Scope Comparison What ? Why ?  How ? Who? When? Infosys Business Consulting Solution Scope Front-end Services Specialty IT Services General Project Management Project  Implementation Staffing  Services Infosys-Delivery With Proven GDM Solution Scope  Most Offshore Service Scope  New Global Majors with no GDM Solution Scope  Infosys : An End-To-End Solutions Partner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Widening and Deepening Services – Enterprise Solutions Package Implementation Business Understanding Software  Skills WMS  HK systems, Yantra WMS Package Enabled Reengineering SCM  i2, Manugistics CRM  Siebel, Clarify, Vantive, Oracle EAI   TIBCO, Vitria, MQSeries   ERP  SAP, PeopleSoft, Oracle E-procurement  Ariba B2B solutions Manufacturing Apparel Logistics Retail Utilities Finance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Widening and Deepening Services - Systems Integration Positioning Infosys in the Solutions Leadership Role… Go-to-Market  Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Custom Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRE-INTEGRATED SOLUTIONS CUSTOM / TURNKEY SOLUTIONS SECURITY SERVICES CALL CENTER SERVICES DATA CENTER SERVICES PLATFORM RE-ENGINEERING INFRASTRUCTURE SOLUTIONS
Widening and Deepening Services - Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Custom Validation  Services Specialty Validation  Services Validation Solutions Value Add
Widening and Deepening Services - Infrastructure Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DATA CENTER  MANAGEMENT Network Mgmt. Security Mail Infrastructure Hosting TECHNICAL SUPPORT Tech. Help Desk Production Support Desktop Infrastructure INFRASTRUCTURE  CONSULTING IT Process Consulting Infrastructure Audits Enterprise Mgmt System Help Desk Consulting APPLICATION  MANAGEMENT Database Mgmt Application Monitoring Operation Support
GDM Plus – Our Enhanced Service Delivery Model System  Integration Deepening & Widening Services Execution Excellence  Enterprise Solutions Infrastructure  Management Independent  Validation Business Consulting Business Solutions Technology Domain Expertise Quality People Development Operational Efficiency Global Delivery Model
Execution Excellence - Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Leverage Process,  frameworks, methodologies, tools, artifacts and re-usable knowledge objects Thought  Leadership Alliances Solutions
Execution Excellence – Technology leadership Mission :  Innovation in Solutions and Services, Thought Leadership in Emerging Technologies Focus Areas :  Enterprise Architectures, Performance Engineering, Business Process Management, Pervasive Computing,  I.T Management, Collaboration, Web Services, Knowledge Engineering, Platforms – J2EE, .NET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Execution Excellence - Domain leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DCG In 2003 (Till July): 12 Thought  papers presented at international conferences / published  international journals across industry segments. Retail and  Distribution Transportation Healthcare Energy & Utilities Insurance Banking & Cash Management SCM &  Manufacturing Financial Securities Travel & Tourism
Execution Excellence - Quality CMMI PCMM MBNQA CFPM 1993 ISO 9001 1999 CMM Level 5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Execution Excellence – Operational Efficiency Introducing Global Delivery to traditionally “onsite” engagements Continuous improvement in  offshore productivity  through innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Engagement Management Strategy ,[object Object],[object Object],[object Object],Enhance Client Satisfaction ,[object Object],[object Object],[object Object],[object Object]
Execution Excellence - People Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In Conclusion… ,[object Object]
Thank You www.infosys.com

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Mohan Sekhar

  • 1. GDM Plus - Enhancing Service Delivery Mohan Sekhar
  • 2. GDM Plus – Our Enhanced Service Delivery Model System Integration Deepening & Widening Services Execution Excellence Enterprise Solutions Infrastructure Management Independent Validation Business Consulting Business Solutions Technology Domain Expertise Quality People Development Operational Efficiency Global Delivery Model
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  • 9. GDM Plus – Our Enhanced Service Delivery Model System Integration Deepening & Widening Services Execution Excellence Enterprise Solutions Infrastructure Management Independent Validation Business Consulting Business Solutions Technology Domain Expertise Quality People Development Operational Efficiency Global Delivery Model
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Editor's Notes

  1. Let me take you through Infosys, telling you about the services we offer, our work culture, and the high standards that we aim to maintain. “ Powered by intellect, driven by values.” Infosys is truly a company driven by intellect and knowledge. Care is taken to ensure that the best from the best institutions are chosen. Secondly, the whole organization rests on a very effective foundation – a strong value system. As you can well imagine an organization, which rests on the two strong pillars of intellect and values, cannot help but be a success.