The document discusses various operating models for finance shared services, including captive, outsourced, hybrid, build-operate-transfer (BOT), and managed services models, each with their own merits and demerits. The captive model allows full control but has a high initial investment, while outsourcing provides short-term cost savings at the expense of control. Hybrid models combine benefits from both approaches, and the managed services model focuses on outsourcing daily operations for cost efficiency and better governance.

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FINANCE SHARED SERVICES
OPERATING MODELS
Multiple Operating Models with merits and demerits

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MULTIPLE OPERATING MODELS TO
EXPLORE AND WE NEED TO CHOOSE
THE RIGHT ONE

3. COMPANY CAPTIVE MODEL
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A model where organization makes
strategic decision to create its presence in
the lower cost location and conduct work
there as a part of its own operations.
Organization is able to retain full control
and mitigate respective risks associated
with intellectual property and other
sensitive business information.

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CAPTIVE MODEL
MERITS AND DEMERITS
Time to MarketInitial Investment
Time, efforts and
expertise
IP ProtectionPerceived Low Cost
Internal Control

5. OUTSOURCED MODEL
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Third-party outsourcing is classic client-
vendor relationship governed by
contractual obligations and service level
agreements.
It is mostly driven by tactical reasons such
as short-term cost savings and staffing
flexibility. Non-core or non-critical
activities are typical candidates for
outsourcing.

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OUTSOURCED MODEL
MERITS AND DEMERITS
Change
Management
Relationship
Management
Time, efforts and
expertise
AccountabilityCost efficiency

7. HYBRID MODEL
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Hybrid Operating Model is a mix of both
Shared services Center and Outsourcing
For a long term these two models had
been competitors of each other because
companies had to choose between them.
Nowadays there are several solutions that
allow combining the benefits of these
traditional models. These new solutions
are the hybrid models

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HYBRID MODEL
MERITS AND DEMERITS
Change
Management
Management
Complexities
Combined expertise Accountability
Time to Market
Better Control

9. BOT MODEL
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BOT stands for BUILD, OPERATE AND
TRANSFER
In case of BOT (Build-Operate-Transfer)
the services are generally outsourced to a
third party but after in advance
determined time the service will be
bought back and operate in a captive
center forward.

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BOT MODEL
MERITS AND DEMERITS
Change
Management
Less Cost efficient
Combined expertise
More Control
Time to Market
Option to move
In-house
Management
Complexities
Transition
Risk

11. MANAGED SERVICES MODEL
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Managed Services model is a model
where third party provider takes over all
or part of Operations Management
Managed services is the practice of
outsourcing day-to-day management
responsibilities and functions as a
strategic method for improving operations
and cutting expenses.

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MANAGED SERVICES MODEL
MERITS AND DEMERITS
Additional
Governance
Time and effort
Adequate Control
Comparative
speed to Market
Relationship
Management
Low Operational risk

13. Would like to hear your thoughts / comments.
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FINANCE SHARED SERVICES
OPERATING MODELS

14. Would like to hear your thoughts / comments.
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Thank
You !
Presented by
Yash Goyal