Knowledge Management


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Knowledge Management

  1. 1. Knowledge Management Strategy <br />CSS Group<br />Adel Fahmy<br />Hazem Hezza<br />WaleedSharawela<br />Ayman Abourayan<br />Ramy Aamer<br />Mohamed Aamer<br />
  2. 2. Knowledge Management<br />The system and managerial approach to collecting, processing, and organizing enterprise- specific knowledge assets for business functions and decision making<br />
  3. 3. Data, Information, Knowledge <br />
  4. 4. Why adopt Knowledge Management?<br /><ul><li> Improve Decision Making
  5. 5. Improve Strategic Planning
  6. 6. Improve profits, and grow revenues
  7. 7. Increase customer satisfaction
  8. 8. Support e-business initiatives
  9. 9. Shorten product development cycles
  10. 10. Provide project workspace</li></li></ul><li>Business use of Knowledge Management<br /><ul><li> Capture and share best practices
  11. 11. Provide training, corporate learning
  12. 12. Manage customer relationships
  13. 13. Deliver competitive intelligence
  14. 14. Provide project workspace
  15. 15. Manage legal, intellectual property</li></li></ul><li>KM systems development<br />KMS are computer-based information systems that:<br />
  16. 16. Knowledge Management Strategy<br />Collaboration group<br />Integration model<br />- Systematic reputable work<br />- Highly reliant in formal process, methodologies, and standard<br />- Dependent on tight integration across functional boundaries.<br />Collaboration model<br />- Improvisational work<br />- Highly reliant on deep expertise across multiple function<br />- Dependent on fluid development of flexible team.<br />Level of interdependencies<br />Transactional model<br />- Routine work<br />- Highly reliant on formal rules, procedures, and training<br />- Dependant on low – desecration work force or automation.<br />Expert model<br />- Judgment oriented work<br />- Highly reliant on individual expertise<br />- Dependant on star performance<br />Individual actors<br />Routine<br />Judgment<br />Complexity of work<br />
  17. 17. Knowledge Management Activities<br />Collaboration group<br />Integration model<br />Collaboration model<br />R&D<br />Design & engineering<br />Supply chain <br />Customer service<br />Product development<br />Procurement<br />Level of interdependencies<br />Transactional model<br />Expert model<br />Financial management<br />Telemarketing<br />Production management<br />Retail operations<br />Marketing management<br />Individual actors<br />Routine<br />Judgment<br />Complexity of work<br />