Dynamics Day 2016 - Microsoft Dynamics 365 sales and customer service (CRM) 2017 roadmap

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Get the up to date view on Dynamics 365 Sales and Customer Service updates coming in the upcoming November release, including CRM functional enhancements, platform features and data insights extensibility.

Dynamics 365
Sales and Service Roadmap Update
Guy Riddle
Rowan Miller

Dynamics 365 – Sales and Service
Roadmap Update
Sales
Relationship
Insights
Unified business
process
Gamification Mobile sales
Document
suggestions
Social
Service Portal
Customer
Insights
Machine
Learning
Connected
Field Service
Scheduling
Optimisation
Project Service
Automation
Platform Editable Grids
Dynamics 365
App for
Outlook
Backup and
Restore
Data
Warehouse
Office 365
Integration
Cloud
migration

Unified Process
Designer
 Visual designer for
Business Analysts
 Business process flows
 Task flows
 Portable business logic
 Actionable rule-based
recommendations
 Portable business logic
collaboration across teams.

Gamification
 Participate in individual
and team-based games
 Updated user interface
 Increased productivity,
engagement, and
performance as well as
user adoption of business
applications

Document
Suggestions
 Discover documents that
are relevant to your
current work
 Based on record similarity
rules
 Copy the most helpful
documents to your record
repository

Social Engagement
 Auto tags and adaptive learning
on tags
 Chinese and Japanese sentiment
analysis
 Smart data sets
 Instagram as a new source
 Automatically assign posts

Customer Insights
 Customer 360º
 Customer knowledge &
interactions
 Pre-built integrations
 Bring your own data
 Build your own applications
 Insights for each business role

Machine Learning
 Auto-suggest of relevant
knowledge articles
 Case topic analysis
 Cross-sell / up-sell
recommendations
 First element of democratising
AI

Connected Field
Service
 Enabling any CRM entity to be
IOT enabled
 Diagnosing and fixing issues
remotely
 Automating the process of
responding to service alerts
 Proactive service experience for
customer

Scheduling
Optimisation
 Automatically Schedule work to
the most appropriate resources
while optimizing to fit in the
most appointments per day.
 Automatically scheduled for
things like time travel, distance,
or even service level agreement
with a customer
 Schedule gets re-optimized in
real time to ensure the field
service is efficient

Project Service
Automation
 MS Project integration
 Actuals integration with
Dynamics 365 Operations
 Exchange booking
integration

Editable Grids
 In-Grid editing of records
 Web client and Mobile
 Home-grid or sub-grid level
 Navigate using keyboard or
mouse
 Configurable business logic

Dynamics 365 App
for Outlook
 Enhanced user interface
 One-click Track and Set
Regarding
 Display Dynamics 365 data
when composing e-mails
 Outlook App for Mobile*
* CRM Online and Exchange Online only

Backup and Restore
 Backup to Azure storage
 Download & connect to
On-Premise
 Secure transfer

Data Warehouse
 Replication of data to
customer owned stores
 Supports variety of data
stores
 Full fidelity replication
 Visibility & diagnostics
 Data recovery, reset &
rebuild

Office 365
 Associate to existing group
 Auto-update group
membership
 Guest-access scenarios

On-premises to
Cloud migration
 Guided Process to move to
CRM Online
 Mechanism to bring CRM
on-premises database to
Azure as a staging area
CRM
Online
On-Premise
CRM
CRM on
Azure

Future Roadmap
 http://crmroadmap.dynamics.com/
 New Dynamics 365 Roadmap site
in Q2 FY17 to incorporate both
Dynamics CRM and Dynamics AX

Data has become the new currency, and firms create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 allows firms to adopt individual business apps such as Marketing, BD, Client Care and Operations, but as firms adopt more of the apps, synergies will be unleashed in the form of ‘Intelligent Business Processes’. This will help proactively guide employees & clients to generate optimal outcomes. As an example – you can adopt Project Service Automation. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounts, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App. It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.

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The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development. The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers: State of global ICS asset and network exposure Sectoral targets and attacks as well as the cost of ransom Global APT activity, AI usage, actor and tactic profiles, and implications Rise in volumes of AI-powered cyberattacks Major cyber events in 2024 Malware and malicious payload trends Cyberattack types and targets Vulnerability exploit attempts on CVEs Attacks on counties – USA Expansion of bot farms – how, where, and why In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East Why are attacks on smart factories rising? Cyber risk predictions Axis of attacks – Europe Systemic attacks in the Middle East Download the full report from here: https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/

How world-class product teams are winning in the AI era by CEO and Founder, P...

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JMeter webinar - integration with InfluxDB and Grafana

RTTS

Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application. In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics. Length: 30 minutes Session Overview ------------------------------------------- During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana: - What out-of-the-box solutions are available for real-time monitoring JMeter tests? - What are the benefits of integrating InfluxDB and Grafana into the load testing stack? - Which features are provided by Grafana? - Demonstration of InfluxDB and Grafana using a practice web application To view the webinar recording, go to: https://www.rttsweb.com/jmeter-integration-webinar

Epistemic Interaction - tuning interfaces to provide information for AI support

Alan Dix

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf

91mobiles

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