Melissa Lee has over 10 years of experience in administrative, project coordination, and customer service roles in the healthcare and hospitality industries. She has strong skills in document control, data entry, project management, sales, and customer service. Her background includes positions as a shipping assistant manager, night auditor, project coordinator, administrative support specialist, and account executive.

1. Melissa R. Lee
2820 Fountain View Dr. apt 120, Houston Texas 77057 ● 281-635-3327 ●
Melissa.R.Lee@gmail.com
Profile:
Dynamic management and administrative career in the Healthcare industry. Experience
in building administrative expertise and developing personnel. Outstanding record of
achievement in business sales. Excellent communicator with the ability to actively
manage change.
Summary of Qualifications:
Document Control Medisoft Proficiency
Medical Terminology Project Coordinator
Contract Coordination Administrative Support
Data Entry Team Development
Key Account Relationship Manager Sales Training
Strategic Sales and Market Planning ICD-9/CPT-4
Medical Office Procedure
Professional Experience:
December 2009-May 2010 MailQuick Houston, TX
Shipping Assistant Manager
• Work with Shipping Supervisor for estimated space, weight and freight class coding.
• Invoicing and freight confirmation of daily shipping, review routing options, order open
reports.
• Investigate delivery methods to reduce cost of freight
• Conduct final inspection of packaged product before shipment. .
• Monitor inventory levels of key distributed items were filled in a timely manner ;
ensuring all customer requests on future demands..
• Monitored/track quality and performance initiatives
• Ensure compliance with all domestic and international shipping regulations.
• General clerical – answer phones, copying & filing of shipping paperwork.
• Perform basic PC shipping functions including data entry.
• Served as backup shipping supervisor during vacations and scheduled days off.
September 2008 to May 2009 Hilton Garden Inn Sugar Land, TX
Night Auditor / Guest Service
Night Auditor
• Maintained daily vacancies, reservations and room assignment inventories
• Answered inquiries regarding hotel services and registration by letters, telephone and in
person, provided information about services available in the community and responded to
guests' complaints
• Compiled and checked daily record sheets, guest accounts, receipts and vouchers using
computerized and manual systems
Melissa R. Lee
Melissa.R.Lee@gmail.com
713.296.0762
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2. • Presented statements of charges to departing guests and handled payments
• Prepared daily financial reconciliations
• Balanced and reported on all food and beverage outlets (e.g. restaurants, lounges, banquets,
room service), cash and credit operations to include but not limited to checks, over/short
figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc.
and reset all registers to ensure accurate, timely information
• Budget reconciliation
Guest Service Agent
• Greeted guests upon arrival
• Registered guests by verifying the reservation, address, and credit information the inputted
into the system
• Promoted the Hilton Honors Guest Program and provided recognition and benefits to all
present members
• Processed payments for guest accounts both at the time of registration and at checkout
• Maintained in-house bank, made deposits and accurately reported receipts daily
• Cashed checks and exchanged currency for guests
• Issued keys to and controlled the entrance of safety deposit boxes
• Posted miscellaneous charges as requested
• Assisted the concierge in handling mail and facsimiles
• Provided guest with information regarding hotel facilities and local attractions
• Booked reservations for walk-in guests
• Organized and maintained paper and electronic files; managed inventory; conducted
research; and disseminated information via telephone, mail services, Web sites, and e-mail
• Handled travel and guest arrangements
• Assisted in creating and implementing policies, procedures, regulatory requirements in the
area of assignments, making improvements to streamline or improve efficiency and
effectiveness
March 2008 to September 2008 Spectra Energy, Inc Houston, TX
Project Coordinator / Document Control Specialist
• Developed a strategic plan for the implementation for historical data
• Supervised contractors in entering historical data such as blueprints, pipelines files, etc.
• Oversight of record retention policy and documents
• Verified and edited entry transmittals
• Created inventory control spreadsheets
• Contract proposal negotiation
• Development of workflows and corresponded with leadership regarding the integrity and
timeliness of data entry outcomes
• Scheduled personnel lunches and time off
• Communicated daily progress updates to upper management in Flash Report meetings
• Coordinated and supervised Team Meetings
• Responsible for contractor training and development procedures for ongoing
development
Melissa R. Lee
Melissa.R.Lee@gmail.com
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3. • Composed correspondences, managed databases and reports
• Research leasing equipment, purchased supplies and managed stockrooms
• Used computer applications such as spreadsheets, word processing, e-mail and database
software in performing work assignment
• Researched and retrieved data from several sources
October 2007 to December 2008 ERC, Inc. Houston, TX
Administrative Support
Offered administrative support and document control in the following industries:
• Managed details of multi-party conference calls
• Organized on and off-site meetings and luncheons
• Arranged travel arrangements, calendars, itineraries, and agendas
• Prepared and processed monthly expense reports reflecting supporting documents
• Coordinated meetings, workshops, receptions
• Coded invoices to enter in for payment
• Prepared correspondences, revised manuals, and created presentations
• Answered telephone calls, retrieved faxes, sent and replied to emails
• Purchased office supplies and equipment for the department
• Worked directly with managers on weekly Flash Reports
• Created spreadsheets and merged mailings
• Prepared Activation Orders
April 2006 – June 2007 Houston, TX
Account Executive Screentek Ltd.
• Manage customer accounts from end-users to corporations and domestic to international
• Analyze sales reports
• Generate customer invoices using QuickBooks
• Manage customer communication via email, Live Chat, and walk-ins
• Inventory control
• LCD panel replacement for laptops
January 2005 – March 2006 Houston, TX
Sales Assistant Manager Footaction/Footlocker
• Track and manager sales margins by account and brands daily
• Assign sales and revenue goals for associates
• Budget and order new products to increase company revenue
• Create visual displays for latest apparels and attractions
• Train associates and coordinate team-building exercises to increase personnel
relationships
• Write performance reviews for all direct reports
Management Skills
Melissa R. Lee
Melissa.R.Lee@gmail.com
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4. • Trained, coached, supervised and evaluated staff members and coordinate team-
building exercises to increase personnel relationships.
• Developed and implemented a series of cost reduction/cost avoidance program.
• Managed details of multi-party conference calls.
• Coordinated meetings, workshops, receptions, and conferences
• Scheduled personnel lunches and time off
• Organized on and off-site meetings and luncheons
• Investigate methods to reduce cost of freight
• Monitor inventory levels of key distributed items and allocation to order to ensure
current and future demands are covered
• Ensure compliance with all domestic and international regulations associated with
the current duties.
Communication Skills
• Promoted products and services; generated leads and initiated sales.
• Established and improved client communications; maintained ongoing
relationships.
• Addressed customer inquiries; interpreted and delivered information; proposed
suggestions; provided guidance; identified, investigated and negotiated conflicts.
• Communicated Daily progress to upper management in Flash Report meetings
• Coordinated and Corresponded with other Department regarding data
• Served as representative and liaison.
Business Administrative and Office Skills
• Answered telephone calls, retrieved faxes, sent and replied to emails, and sent
mail
• Purchased office supplies and equipment for the department
• Medical Terminology
• ICD-9 CM/ CPT
• Basic Knowledge of HIPPA
• Medical Office Procedures
• Worked directly with managers on weekly Flash Reports
• Created spreadsheets, merged mailings, composed correspondence and managed
databases and reports
• Achieved computer proficiency; demonstrated knowledge of Microsoft Word,
Excel, PowerPoint, Adobe Photoshop and all Internet functions.
• Researched and retrieved data from several sources
• General clerical – answer phones, copying & filing of paperwork
• Prepared the daily accounting data entry and reconciliation
Sales/Marketing Skills
• Developed and implemented a series of cost reduction/cost avoidance programs
Melissa R. Lee
Melissa.R.Lee@gmail.com
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5. • Reconfigured customer service interaction model through a series of image
enhancement and visual display changes
• Promoted to Assistant Manager within six months of employment
• Achieved Top District Sales Person status for multiple months
Education and Training
Houston Community College Houston, Texas
Certification in Medical Billing and Coding July 2011
• Medical Office Procedures (Texas Department of Insurance regulations pertaining to HMOs, CMS
reporting requirements, Claims processing and general principles)
• Medical Terminology
• Medical Coding Basics
• Medical Insurance/Billing
• Advanced Coding
A.A.S in Health Information Technology Spring 2013
Melissa R. Lee
Melissa.R.Lee@gmail.com
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