Olivia Nyakupfuka has over 10 years of experience in banking, finance, and customer service. She has a Bachelor's degree in Business Administration with a double major in Financial Services and a minor in Psychology. Some of her professional experiences include working as a Bankruptcy Loan Specialist at Wells Fargo, an Investment Banking Operations Analyst at Credit Suisse, an Apartment Leasing Consultant, and a Book Keeper and Front End Attendant at The Home Depot. She has strong skills in Microsoft Office, accounting software, and communication.

1. OLIVIA NYAKUPFUKA
Olivia.nyakupfuka@gmail.com 919-264-6271 Raleigh, NC, 27615
EDUCATION Aug 2007 - Dec 2011
East Carolina University College of Business, Greenville, NC GPA 3.0
Bachelor of Science in Business Administration
Double Major - Financial Services - Minor – Psychology
- Insurance & Risk management
SKILL BASE, HONORS and ACTIVITIES
 Proficient in Microsoft tools such as: Excel and Pivot Tables, Word, Access, PowerPoint, and Outlook, DTCC.
 Workingknowledge of experience with Microsoft Excel and Word, ICMP, LPS, MSP, PACER, Transcetra, Web Query & Mobius
 Volunteer :Greenville FoodBank - Frequent Blood donor withREXHospital–Involved indonationcommunityawareness projects
 Annual participant inthe Marchof DimesWalk –Tookpart inorganizinga participant work group that raised $90k withinthe RTP
Credit Suisse office.
PROFESSIONAL EXPERIENCE
Wells Fargo Bank, Home Mortgage Contract
Bankruptcy Loan Specialist
• Member of the NPCteamresponsible for monitoring andnotating post-petitionhighrisk bankruptcyaccounts for contractual
performance andcase progression.
• Maintaina workingknowledge of government regulations, compliance and assist inmaking changes to processesand
procedures whenchanges occur.
• Read, interpret, research andreview loandocumentationandassociatedreference source data andmaterialsfor purposes of
verifying andpreparinginformationanddecisions in support of a varietyof legal proceedings, includingbankruptcydocuments.
• Review, comprehend, anddocument bankruptcycourt documents including bankruptcyschedules, bankruptcyplans, andproofs
of claim. Recognize loan documents andorder missing documents as appropriate.
• Manage dailyreports to efficientlyplan, coordinate and prioritize work load making sure claims are complete andreadyfor filing
in a timelymanner. Escalate to management anydeficiencies, problems, or concerns that might be a potential risk.
• Receivedandvalidateda pool ofapproximately 600 loans per month as theymovedthroughvarious stages of bankruptcyand
ensured theyare in compliance with the firm’s operatingprocedures & other regulatoryrequirements inthe exceptions queue.
• Monitor anypayment changes, documents required, or anychanges anddetermine the best course of actionto maximize
companyrecoverywithin established PolicyandProcedure.
• Perform & amend manual mortgage calculations for Chapter 13 bankruptcyloans to validate principal, interest, escrow
accounts, etc. for all 94 USA districts
• Assignaccounts for foreclosure, repossessionand/or other outside actionwithor without supervisoryapproval basedonpre-
determinedparameters.
• Responsible for highlevel account analysisandreconciliationof payments in accordance with UnitedStates BankruptcyCode.
• Exhibitedstronginternal andexternal customer service skills, including professional telephone manner and abilityto write short
business correspondence.
CREDIT SUISSE- AG North Carolina Jan 2012- July 2013
Investment Banking Operations Analyst - Operations Control & Regulatory (OC&R)
 Improved the process to prepare and distribute the reconciliations for the suspense accounts General Ledger across
various product areas such as Product Control, & Internal Audit within Americas Operations on a daily, weekly &
monthly basis
 Liaised with the IT work group to update track trade documentation, this meant creating new report formats which
resulted in shorter working hours during the periods of high volumes of work. This helped in recording and measuring
productivity and quality goals.
 Received a standing ovation at one of our quarterly town hall meetings for my immense contributions, to a project
that strengthened user access security policies acrossIBoperations of 5 new applications on Credit Suisse Group wide
information systems policies and risk mitigation processes.
 Utilized the PeopleSoft app to Investigate & identified 2 potentially adverserisks on segregation of access rights,in the
Reconciliations Oversight and Control team, that could potentially crystallized into circa $150m losses to the firm.

2.  Organized large interdepartmental meetings, arranged facilities resource, prepared agendas, drafted PowerPoint
presentations and prepared meeting minutes for circulation.
 Provided administrative and operational support for special projects at al l levels of the organization. Was aware of
office schedules across the organization to provide assistance with coordination of internal events, staff conference
room scheduling and availability of staff.
 Collaborated with multiple in-house service lines such as IT, Human Resources, Agency Loans, and Prime Services to
control application change management, which resulted in a robust well documented records of system change.
 Excellent interpersonal skills illustrated by my nomination to join different projects where I developed great relations
in and outside the office.
 Improved the control culture within Operations, whilst implementing compliance with all external regulatory and
internal policy demands. I improved and edited the procedures that Control and Regulatory dept. was in charge of.
 Walked through tasks performed by the Access Control team and managed to identify multiple actionable
recommendation that were implemented by Line managers of Operations Control Department.
PIRATES COVE APARTMENTS North Carolina Jan-2011- Oct 2011
Apartment Leasing Consultant
• Greetedprospects & qualified thembycovering procedure through questioning& utilizing completedguest cards.
• Demonstrated communityand apartment/model andapplyproduct knowledge to clients needs bycommunicating the features
and benefits;close the sale.
• Updatedavailabilityreport, process applications for approvals. (i.e., credit check, rental history, etc.) Submitted processed
applications to the Community Manager for approval. Followed up with applicant regarding status.
• Secure new resident’s signature(s) on appropriate paperwork prior to move -in. Orient new residents to community.
• Assisted in monitoring renewals. Distributed and followed-up on renewal notices.
• Accepted rental payments and filed own guest cards and maintained records according to established procedures
• Typed lease andcompletedappropriate paperworkandinput informationon Yardi System accurately and on a timely basis.
• Operatedtelephone, personal computer/keyboard, Microsoft Office including WordandMS Outlook, communitysoftware
• Assist in planningresident functions. Attendfunctions and participate as host for anyfunctions as directed bythe Community
Manager.
• Reviewed withthe CommunityManager prior to obtainingsignatures. MaintainedopencommunicationwithPropertyManager
and Maintenance Supervisor.
THE HOME DEPOT North Carolina Aug 2009-Jan 2011
Book Keeper/Front End Attendant
• Ensured accurate processingandrecording ofcompany’s payroll, provide timelyandaccurate financial information, participate
in dailydata entryPayroll processing
• Participatedinbookkeeping, purchasing, ringing salesand account activities for that entire store location. Developedad hoc
financial andoperationalreporting as needed
• Performedperiodic internal audits of various payroll areasandprepare materials for external or internal auditors
• Performedreconciliations & kept supervisors informed about anydiscrepancies withinthe balances ofinternal accounts, and
payroll. Preparedaudit adjustment reports to support purpose, scope, audit findings andoutcomes
• Worked effectivelywith departmentalteammembers as wellas withother Accounting/Finance teams.
• Accountable for analysis & maintenance of ledgers andinternal account balances
TELE-RENT HEALTH SERVICES North Carolina May 2008-Aug 2008
Telephone Customer Representative
• Providedcustomer support for healthcare education, also identifiedanddiagnosedproduct malfunctionremotely. Prepared
product or service reports bycollecting andanalyzing customer information.
• Resolved product or service problems byclarifying the customer's complaint;determiningthe cause of the problem;selecting
and explaining the best solution to solve the problem;expediting correctionor adjustment;following upto ensure resolution.
• Enhanced organizationreputationbyacceptingownershipfor accomplishingnew anddifferent requests;exploring opportunities
to add value to job accomplishments.
• Kept equipment operational byfollowingestablished procedures;reportingmalfunctions. Updatedjobknowledge by
participating ineducationalopportunities.
• Attendedto an average of 40 callsa day, preparedanddispatchedworkorders to onsite technicians.
• Providedprimaryphone coverage for allincoming phone calls - answering all calls before the 3rd ring.
• Assistedclients with troubleshooting software and hardware issues