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C U R R I C U L U M V I T A E
INDRANI DATTA BANERJEE
9C, Kalibari Appts, G H 15, Sec – 21D, Faridabad – 121001 Ph: 7838358863 {M} / 9811143089
dattabanerjee.indrani@gmail.com
MOTTO: Being diligent, patient and observant
STRENGTHS
Excellent Communication Skills, Organizing abilities, Knowledge of the latest technology, Inter-personal
skills, People Skills. Adaptable, Confident, Observant, Leadership Qualities, Instinctive Crisis
management skills, Pro-Active, Team Player, Computer Savvy.
EXPERTISE
Administration, Operations, HR (Generalist).
ACADEMIC QUALIFICATION
B A (Hons) in English, CALCUTTA UNIVERSITY, 1992
PROFESSIONAL QUALIFICATION
 PGDMM (Mktg.), I G N O U, Grade "A", 1994
 DCM, DATAPRO, Grade "A"
 Typing Speed: 45 WPM
 Working Knowledge of MS-WORD, PowerPoint, Excel, etc…..
 Certified Six Sigma Trained by American Express through Symbiosis Corporate
Training
 Certified by VIVO Healthcare as First Responder Trained personnel
PROFESSIONAL EXPERIENCE
Organization : GODFREY PHILLIPS INDIA LIMITED
Designation : CONFIDENTIAL EXECUTIVE ASSISTANT
Duration : NOVEMBER 2014 till Date
• Job profile : Assisting the PRESIDENT’s office, Administration, Coordination,
Report generation, Handling Confidential reports and meeting details . MAJOR RESEARCH
AND LITERARY COMPILATION WORK FOR AUTOBIOGRAPHY OF PRESIDENT (K. K.
MODI)
• To co-ordinate all diary schedules for.
• Travel management
• Logistics management for the higher offices
• Inter-departmental correspondence
• Extensive travelling as required by the office
• Ensure active files are kept up-to-date and easy to refer at all times.
• Collect and disseminate incoming & outgoing mails/communication via phone, fax, and
emails as required whilst the President is travelling on business or whilst on leave on a
daily basis.
• Handle confidential courier services .
• To double check travel arrangement including visa application which can cover up to 3-4
weeks in a month.
• To draft letters and correspondences to owners as requested after dictation.
• To bridge communication between General Managers in the field, functional specialists,
Area and Zonal offices.
• Vendor Management and coordination for best quotes
• Managing off sites including logistics and venue ngotiation
• To ensure that Supervisor’s office, filing room and files are locked / secured to ensure
complete confidentiality.
• To complete expense statements on a monthly basis for the Deputed Manager.
• To prepare travel files and agenda items for business trips and meetings, type up hotel
visit notes or meetings on return.
• To administrate Personnel files of PRESIDENT & FAMILY, transfer data to owners and
administrate any moves in the field.
• To trace deadlines on projects and correspondences.
• To co-ordinate Meeting preparation (pre, during & post).
• To complete PowerPoint presentations.
• To arrange all aspects of Performance reviews on an annual basis.
• To ensure all of the above are executed in a prompt and accurate manner.
• To ensure high confidentiality of all office and Hilton International corporate matters at all
times.
• To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly
manner. All calls must be answered within 3 rings.
• To ensure voice mails are checked regularly and return calls as required.
• To provide an enthusiastic, cheerful and professional service to all correspondents
(internal & external), visitors while representing the Godfrey Phillip office.
• To ensure the office is manned at all times.
• To ensure the office is always clean, tidy, presentable and organized.
Organization : HILTON HOTEL MANAGEMENT PVT. LTD. (HILTON WORLDWIDE)
Designation : Chief Executive Assistant to Chairman
Duration : March 2011 till January 2014
Job profile : Assisting the Chairman, Administration of his Office, HR related functions
• To co-ordinate all diary schedules for Chairman – Hilton India Regional Office.
• Ensure active files are kept up-to-date and easy to refer at all times.
• Collect and disseminate incoming & outgoing mails/communication via phone, fax, and
emails as required whilst the CHAIRMAN is travelling on business or whilst on leave on a
daily basis.
• Handle confidential courier services for Chairman – Hilton India Regional Office
• To double check travel arrangement including visa application for the Chairman which can
cover up to 3-4 weeks in a month.
• To draft letters and correspondences to owners as requested after dictation.
• To bridge communication between General Managers in the field, functional specialists,
Area Office and owners.
• To ensure that CHAIRMAN office, filing room and files are locked / secured to ensure
complete confidentiality.
• To complete expense statements on a monthly basis for the General Manager.
• To prepare travel files and agenda items for business trips and meetings, type up hotel
visit notes or meetings on return.
• To administrate Personnel files of CHAIRMAN, transfer data to owners and administrate
any moves in the field.
• To trace deadlines on projects and correspondences for CHAIRMAN.
• To co-ordinate CHAIRMAN Meeting preparation (pre, during & post).
• To complete PowerPoint presentations for CHAIRMAN.
• To arrange all aspects of Performance reviews on an annual basis with the CHAIRMAN.
• To ensure all of the above are executed in a prompt and accurate manner.
• To ensure high confidentiality of all office and Hilton International corporate matters at all
times.
• To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly
manner. All calls must be answered within 3 rings.
• To ensure voice mails are checked regularly and return calls as required.
• To provide an enthusiastic, cheerful and professional service to all correspondents
(internal & external), visitors while representing the Hilton Corporate office.
• To ensure the office is manned at all times.
• To ensure the office is always clean, tidy, presentable and organized.
Organization : Tahiliani Designs Pvt. Ltd, Gurgaon
Designation : Executive Assistant to Chairman
Duration : July 2010 -- Feb 2011
Job profile : To co-ordinate all diary schedules for Chairman.
• Ensure active files are kept up-to-date and easy to refer at all times.
• Collect and disseminate incoming & outgoing mails/communication via phone, fax, and
emails as required whilst the Chairman is traveling on business or whilst on leave on a
daily basis.
• Handle confidential courier services for Chairman.
• To double check travel arrangement including visa application for the Chairman which can
cover up to 3-4 weeks in a month.
• To draft letters and correspondences to owners as requested after dictation.
• To bridge communication between General Managers in the field, functional specialists,
Area Office and owners.
• To ensure that his office, filing room and files are locked / secured to ensure complete
confidentiality.
• To complete expense statements on a monthly basis for the Chairman.
• To prepare travel files and agenda items for business trips and meetings, type up hotel
visit notes or meetings on return.
• To administrate Personnel files of Chairman, transfer data to owners and administrate any
moves in the field.
• To trace deadlines on projects and correspondences for him.
• To co-ordinate his Meeting preparation (pre, during & post).
• To complete PowerPoint presentations for him.
• To arrange all aspects of Performance reviews on an annual basis with the Chairman.
• To ensure all of the above are executed in a prompt and accurate manner.
• To ensure high confidentiality of all office and corporate matters at all times.
• To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly
manner. All calls must be answered within 3 rings.
• To ensure voice mails are checked regularly and return calls as required.
• To provide an enthusiastic, cheerful and professional service to all correspondents
(internal & external), visitors while representing his office.
• To ensure the office is manned at all times.
• To ensure the office is always clean, tidy, presentable and organized.
Organization : Primary Plus, Faridabad
Designation : Assistant General Manager
Duration : August 2007 -- February 2010
Job profile : To co-ordinate all diary schedules for Managing Director
• Ensure business influx from renowned schools all over India
• Get corporate sponsors for events and functions
• Ensure venue and facilities management for events in various locations throughout India
• Ensure active files are kept up-to-date and easy to refer at all times.
• Collect and disseminate incoming & outgoing mails/communication via phone, fax, and
emails
as required whilst the MD is traveling on business or whilst on leave on a daily basis.
• Handle confidential courier services for MD
• To double check travel arrangement including visa application for the MD which can
cover up
to 3-4 weeks in a month.
• To draft letters and correspondences to schools as requested after dictation.
• To bridge communication between Managers in the field, functional specialists, Area
Office and
owners.
• To ensure that his office, filing room and files are locked / secured to ensure complete
confidentiality.
• To prepare travel files and agenda items for business trips and meetings, type up hotel
visit
notes or meetings on return.
• To administrate Personnel files of MD
• To trace deadlines on school projects and correspondences for him.
• To co-ordinate his Meeting preparation (pre, during & post).
• To complete PowerPoint presentations for him.
• To arrange all aspects of Performance reviews on an annual basis with the MD
• To ensure all of the above are executed in a prompt and accurate manner.
• To ensure high confidentiality of all office matters at all times.
• To provide an enthusiastic, cheerful and professional service to all correspondents
(internal &
external), visitors while representing his office.
Organization : BRITISH AIRWAYS PLC, Gurgaon / London LHR
Designation : Customer Service Supervisor
Duration : July’06 -- July’07
Job profile : Supervising, Trouble-Shooting , Crisis Management , Interacting with
Passengers and solving their issues amicably. Trouble Shooting in Crisis Situations – Baggage Issues, Crew
Strike etc…. Providing Solutions and Superior Service to Passengers. Arranging De-Stress Programs and Team
Building Activity for better Employee Understanding and Motivation. Making Minutes of morning and evening
Meetings and circulating same. MIS reporting. Leave Management.
Organization : AMERICAN EXPRESS, Gurgaon
Designation : Senior Corporate Credit Analyst
Duration : April’04 -- June’06
Job profile : Managing Credit For Amex USA Corporate Clients Credit Cards
Inbound / Outbound Interaction with American Corporate clients, Customer Care,
Providing need based Solutions based on Credit Standing, Trouble shooting, Analyzing Risk Factors &
Credit Reports of Corporate Accounts based on which Sanctioning Balance Approvals, Client Co-ordination,
Developing Reports & Presentation of different Skill Sets & Programs, Arranging Meetings, Conferences &
Co-ordinating Inter Developmental Communications, Co-ordination with Teams on a regular basis, Monthly
Reports, specialized in Return Cheque issues and helping Corporates to trouble shoot in these
situations.
Organization : THE CLARKS GROUP OF HOTELS, Delhi
Designation : Executive Assistant to M.D.
Duration : March 2001 – March 2004
Job profile : Independent Correspondence, Presentation of Monthly Reports, Presentations at Annual
Meets, taking Minutes of Meetings and circulating the same, File Maintenance, co-ordination with internal staff and
Corporate Clients, arranging Meetings & Conferences, managing Travel Arrangements, maintaining regular
correspondence with Clients / Suppliers / Press & Media and co-ordination with Press & Media. Follow up and
maintaining monthly data on ongoing projects, taking instructions and telephonic dictation from MD, etc..
Organization : THE CLARKS GROUP OF HOTELS, Delhi
Designation : Manager - Sales & PR
Duration : June'97 – October 2000
Job profile : Corporate Marketing of their Destination Properties for Conference and Room Nights on a
CVGR basis, Strategizing, Planning & Implementation, Media & Press Co-ordination, Corporate Clientele Generation,
Presentation, Client Co-ordination, Organize Events and Shows, Co-ordination with Units on a regular basis ensuring
Client Satisfaction, Monthly Reports.
FURTHER JOB RESPONSIBILITIES IN CLARKS AS EXECUTIVE ASSISTANT TO
MANAGING DIRECTOR:
1. Recruitment and Selection
• Coordinates, negotiates and liaises with employment and advertising agents on service fee,
Advertisement recruitment and interview schedules.
• Schedules interviews by calling up candidates.
• Arranges interviews for various requirements. Also download required CV from various Placement sites
and post vacancies there.
• Prepares letter of offer to selected candidates and letter of rejection to unsuccessful candidates.
• Occasionally sources for freelance candidates within short notice and places them appropriately.
• Conducts exit interview.
2. Training and Development
• Conducts orientation program to new employees.
• Coordinates and liaises with external consultants on employees’ training needs and arranges training
schedules for employees.
• Evaluates the effectiveness of the respective training programs by obtaining feedback from employees.
3. Compensation and Benefits
• Attends to employees’ grievances and complaints; provides guidance if necessary.
• Provides feedback to the management to enhance a better and cordial working environment.
• Organizes corporate events such as company’s dinner, corporate trip, family day etc.
Organization : ASSAM TEA CO. LTD., Kolkata
Designation : PA to M.D.
Duration : March ‘93 -- March'97
Job Profile : Handling day to day Operational Affairs, File Maintenance, Corporate Co-ordination,
Office Administration, arranging Meetings & Conferences, dealing with Media – Press, independent correspondence,
preparing Auction Reports etc.., Presentation of Monthly Reports, Making Travel Arrangements.
Achievements
 DEVELOPING PRESENTATIONS FOR MEETINGS AND WORKSHOPS
 RESEARCH WORK FOR AUTOBIOGRAPHY PROJECT
 ORGANIZING CORPORATE OFFSITE TRIPS
 CO-ORDINATING ON BEHALF OF EMPLOYER FOR MAJOR PROGRAMMES / EVENTS AT
THE VARIOUS PROPERTIES
 DEVELOPED EFFECTIVE FILLING SYSTEM FOR INSTANT REFERENCE
 LAUNCHING CORPORATE TRAINING PROGRAMS
 STARTEGIC PLACEMENT PLANNING
 TRAINING ON MOTIVATION & SELF DEVELOPMENT
 MAJOR CORPORATE CLIENTS -- ESCORTS, ERRICSON, NOKIA, CROMPTON GREAVES
ETC…
 STRATEGIC PRESENTATIONS IN EMBASSIES & CONSULATES
 ORGANIZING PR PARTIES FOR DELEGATES, CLIENTS & OVERSEAS TRAVEL AGENTS
 DEVELOPED REPORTING SYSTEMS BASED ON MIS
 DEVELOPED PRESS KIT / LITERATURE
Skills and Knowledge
• Reading Comprehension - Understanding written sentences and paragraphs in work related
documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Management of Financial Resources - Determining how money will be spent to get the work
done, and accounting for these expenditures.
• Oral Comprehension - The ability to listen to and understand information and ideas presented
through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word
processing, managing files and records, designing forms, and other office procedures and
terminology.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers,
word processing software, Internet browsers, etc.).
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Management of Material Resources - Obtaining and seeing to the appropriate use of
equipment, facilities, and materials needed to do certain work.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Originality - The ability to come up with unusual or clever ideas about products, services or
situations, or to develop creative ways to solve a problem.
• Mathematics - Using mathematics to solve problems.
Management Competencies
• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others
confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media;
engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively
seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes
responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure
work is completed efficiently.
• Problem Solving/Decision Making - Ability to identify and understand issues, problems, and
opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance - Ability to maintain stable performance and positive relationships with others
while under pressure or opposition.
• Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position-
related technical knowledge and skills.
PERSONAL DETAILS
Date of Birth : 7
th
December 1969
Fathers Name : Mr D K Datta
Husband's Name : Mr B Banerjee
Permanent Address : 9C, Kalibari Appartments, G H - 15
Sector – 21D, Faridabad - 121001
Hobbies & Interests : Music, Swimming, Travelling Extensively, Cooking, Embroidery,
Meeting
New People, Socializing, Observing Human Nature, Reading.
Languages Known : English, Hindi & Bengali
Reference : Will be provided on request.
Current Salary : 19 Lacs (Company provided conveyance)
Expected Salary : Appropriate as per market and as per Company policy
Preferred location : Bangalore / Pune/ Mumbai / South Delhi / Gurgaon /
Faridabad / Kolkata / UAE / Australia
Notice Period : Min 30 days
• Customer Focus - Ability to develop and sustain productive customer relationships; actively
seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes
responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure
work is completed efficiently.
• Problem Solving/Decision Making - Ability to identify and understand issues, problems, and
opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance - Ability to maintain stable performance and positive relationships with others
while under pressure or opposition.
• Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position-
related technical knowledge and skills.
PERSONAL DETAILS
Date of Birth : 7
th
December 1969
Fathers Name : Mr D K Datta
Husband's Name : Mr B Banerjee
Permanent Address : 9C, Kalibari Appartments, G H - 15
Sector – 21D, Faridabad - 121001
Hobbies & Interests : Music, Swimming, Travelling Extensively, Cooking, Embroidery,
Meeting
New People, Socializing, Observing Human Nature, Reading.
Languages Known : English, Hindi & Bengali
Reference : Will be provided on request.
Current Salary : 19 Lacs (Company provided conveyance)
Expected Salary : Appropriate as per market and as per Company policy
Preferred location : Bangalore / Pune/ Mumbai / South Delhi / Gurgaon /
Faridabad / Kolkata / UAE / Australia
Notice Period : Min 30 days

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Indrani_ResumeT (1) (1)

  • 1. C U R R I C U L U M V I T A E INDRANI DATTA BANERJEE 9C, Kalibari Appts, G H 15, Sec – 21D, Faridabad – 121001 Ph: 7838358863 {M} / 9811143089 dattabanerjee.indrani@gmail.com MOTTO: Being diligent, patient and observant STRENGTHS Excellent Communication Skills, Organizing abilities, Knowledge of the latest technology, Inter-personal skills, People Skills. Adaptable, Confident, Observant, Leadership Qualities, Instinctive Crisis management skills, Pro-Active, Team Player, Computer Savvy. EXPERTISE Administration, Operations, HR (Generalist). ACADEMIC QUALIFICATION B A (Hons) in English, CALCUTTA UNIVERSITY, 1992 PROFESSIONAL QUALIFICATION  PGDMM (Mktg.), I G N O U, Grade "A", 1994  DCM, DATAPRO, Grade "A"  Typing Speed: 45 WPM  Working Knowledge of MS-WORD, PowerPoint, Excel, etc…..  Certified Six Sigma Trained by American Express through Symbiosis Corporate Training
  • 2.  Certified by VIVO Healthcare as First Responder Trained personnel PROFESSIONAL EXPERIENCE Organization : GODFREY PHILLIPS INDIA LIMITED Designation : CONFIDENTIAL EXECUTIVE ASSISTANT Duration : NOVEMBER 2014 till Date • Job profile : Assisting the PRESIDENT’s office, Administration, Coordination, Report generation, Handling Confidential reports and meeting details . MAJOR RESEARCH AND LITERARY COMPILATION WORK FOR AUTOBIOGRAPHY OF PRESIDENT (K. K. MODI) • To co-ordinate all diary schedules for. • Travel management • Logistics management for the higher offices • Inter-departmental correspondence • Extensive travelling as required by the office • Ensure active files are kept up-to-date and easy to refer at all times. • Collect and disseminate incoming & outgoing mails/communication via phone, fax, and emails as required whilst the President is travelling on business or whilst on leave on a daily basis. • Handle confidential courier services . • To double check travel arrangement including visa application which can cover up to 3-4 weeks in a month. • To draft letters and correspondences to owners as requested after dictation. • To bridge communication between General Managers in the field, functional specialists, Area and Zonal offices. • Vendor Management and coordination for best quotes • Managing off sites including logistics and venue ngotiation • To ensure that Supervisor’s office, filing room and files are locked / secured to ensure complete confidentiality. • To complete expense statements on a monthly basis for the Deputed Manager. • To prepare travel files and agenda items for business trips and meetings, type up hotel visit notes or meetings on return. • To administrate Personnel files of PRESIDENT & FAMILY, transfer data to owners and administrate any moves in the field. • To trace deadlines on projects and correspondences. • To co-ordinate Meeting preparation (pre, during & post). • To complete PowerPoint presentations. • To arrange all aspects of Performance reviews on an annual basis.
  • 3. • To ensure all of the above are executed in a prompt and accurate manner. • To ensure high confidentiality of all office and Hilton International corporate matters at all times. • To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly manner. All calls must be answered within 3 rings. • To ensure voice mails are checked regularly and return calls as required. • To provide an enthusiastic, cheerful and professional service to all correspondents (internal & external), visitors while representing the Godfrey Phillip office. • To ensure the office is manned at all times. • To ensure the office is always clean, tidy, presentable and organized. Organization : HILTON HOTEL MANAGEMENT PVT. LTD. (HILTON WORLDWIDE) Designation : Chief Executive Assistant to Chairman Duration : March 2011 till January 2014 Job profile : Assisting the Chairman, Administration of his Office, HR related functions • To co-ordinate all diary schedules for Chairman – Hilton India Regional Office. • Ensure active files are kept up-to-date and easy to refer at all times. • Collect and disseminate incoming & outgoing mails/communication via phone, fax, and emails as required whilst the CHAIRMAN is travelling on business or whilst on leave on a daily basis. • Handle confidential courier services for Chairman – Hilton India Regional Office • To double check travel arrangement including visa application for the Chairman which can cover up to 3-4 weeks in a month. • To draft letters and correspondences to owners as requested after dictation. • To bridge communication between General Managers in the field, functional specialists, Area Office and owners. • To ensure that CHAIRMAN office, filing room and files are locked / secured to ensure complete confidentiality. • To complete expense statements on a monthly basis for the General Manager. • To prepare travel files and agenda items for business trips and meetings, type up hotel visit notes or meetings on return. • To administrate Personnel files of CHAIRMAN, transfer data to owners and administrate any moves in the field. • To trace deadlines on projects and correspondences for CHAIRMAN. • To co-ordinate CHAIRMAN Meeting preparation (pre, during & post). • To complete PowerPoint presentations for CHAIRMAN. • To arrange all aspects of Performance reviews on an annual basis with the CHAIRMAN. • To ensure all of the above are executed in a prompt and accurate manner. • To ensure high confidentiality of all office and Hilton International corporate matters at all times.
  • 4. • To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly manner. All calls must be answered within 3 rings. • To ensure voice mails are checked regularly and return calls as required. • To provide an enthusiastic, cheerful and professional service to all correspondents (internal & external), visitors while representing the Hilton Corporate office. • To ensure the office is manned at all times. • To ensure the office is always clean, tidy, presentable and organized. Organization : Tahiliani Designs Pvt. Ltd, Gurgaon Designation : Executive Assistant to Chairman Duration : July 2010 -- Feb 2011 Job profile : To co-ordinate all diary schedules for Chairman. • Ensure active files are kept up-to-date and easy to refer at all times. • Collect and disseminate incoming & outgoing mails/communication via phone, fax, and emails as required whilst the Chairman is traveling on business or whilst on leave on a daily basis. • Handle confidential courier services for Chairman. • To double check travel arrangement including visa application for the Chairman which can cover up to 3-4 weeks in a month. • To draft letters and correspondences to owners as requested after dictation. • To bridge communication between General Managers in the field, functional specialists, Area Office and owners. • To ensure that his office, filing room and files are locked / secured to ensure complete confidentiality. • To complete expense statements on a monthly basis for the Chairman. • To prepare travel files and agenda items for business trips and meetings, type up hotel visit notes or meetings on return. • To administrate Personnel files of Chairman, transfer data to owners and administrate any moves in the field. • To trace deadlines on projects and correspondences for him. • To co-ordinate his Meeting preparation (pre, during & post). • To complete PowerPoint presentations for him. • To arrange all aspects of Performance reviews on an annual basis with the Chairman. • To ensure all of the above are executed in a prompt and accurate manner. • To ensure high confidentiality of all office and corporate matters at all times. • To handle all incoming telephone calls in a polite, efficient, positive, courteous and friendly manner. All calls must be answered within 3 rings. • To ensure voice mails are checked regularly and return calls as required. • To provide an enthusiastic, cheerful and professional service to all correspondents (internal & external), visitors while representing his office. • To ensure the office is manned at all times.
  • 5. • To ensure the office is always clean, tidy, presentable and organized. Organization : Primary Plus, Faridabad Designation : Assistant General Manager Duration : August 2007 -- February 2010 Job profile : To co-ordinate all diary schedules for Managing Director • Ensure business influx from renowned schools all over India • Get corporate sponsors for events and functions • Ensure venue and facilities management for events in various locations throughout India • Ensure active files are kept up-to-date and easy to refer at all times. • Collect and disseminate incoming & outgoing mails/communication via phone, fax, and emails as required whilst the MD is traveling on business or whilst on leave on a daily basis. • Handle confidential courier services for MD • To double check travel arrangement including visa application for the MD which can cover up to 3-4 weeks in a month. • To draft letters and correspondences to schools as requested after dictation. • To bridge communication between Managers in the field, functional specialists, Area Office and owners. • To ensure that his office, filing room and files are locked / secured to ensure complete confidentiality. • To prepare travel files and agenda items for business trips and meetings, type up hotel visit notes or meetings on return. • To administrate Personnel files of MD • To trace deadlines on school projects and correspondences for him. • To co-ordinate his Meeting preparation (pre, during & post). • To complete PowerPoint presentations for him. • To arrange all aspects of Performance reviews on an annual basis with the MD • To ensure all of the above are executed in a prompt and accurate manner. • To ensure high confidentiality of all office matters at all times. • To provide an enthusiastic, cheerful and professional service to all correspondents (internal & external), visitors while representing his office.
  • 6. Organization : BRITISH AIRWAYS PLC, Gurgaon / London LHR Designation : Customer Service Supervisor Duration : July’06 -- July’07 Job profile : Supervising, Trouble-Shooting , Crisis Management , Interacting with Passengers and solving their issues amicably. Trouble Shooting in Crisis Situations – Baggage Issues, Crew Strike etc…. Providing Solutions and Superior Service to Passengers. Arranging De-Stress Programs and Team Building Activity for better Employee Understanding and Motivation. Making Minutes of morning and evening Meetings and circulating same. MIS reporting. Leave Management. Organization : AMERICAN EXPRESS, Gurgaon Designation : Senior Corporate Credit Analyst Duration : April’04 -- June’06 Job profile : Managing Credit For Amex USA Corporate Clients Credit Cards Inbound / Outbound Interaction with American Corporate clients, Customer Care, Providing need based Solutions based on Credit Standing, Trouble shooting, Analyzing Risk Factors & Credit Reports of Corporate Accounts based on which Sanctioning Balance Approvals, Client Co-ordination, Developing Reports & Presentation of different Skill Sets & Programs, Arranging Meetings, Conferences & Co-ordinating Inter Developmental Communications, Co-ordination with Teams on a regular basis, Monthly Reports, specialized in Return Cheque issues and helping Corporates to trouble shoot in these situations. Organization : THE CLARKS GROUP OF HOTELS, Delhi Designation : Executive Assistant to M.D. Duration : March 2001 – March 2004 Job profile : Independent Correspondence, Presentation of Monthly Reports, Presentations at Annual Meets, taking Minutes of Meetings and circulating the same, File Maintenance, co-ordination with internal staff and Corporate Clients, arranging Meetings & Conferences, managing Travel Arrangements, maintaining regular correspondence with Clients / Suppliers / Press & Media and co-ordination with Press & Media. Follow up and maintaining monthly data on ongoing projects, taking instructions and telephonic dictation from MD, etc.. Organization : THE CLARKS GROUP OF HOTELS, Delhi Designation : Manager - Sales & PR Duration : June'97 – October 2000 Job profile : Corporate Marketing of their Destination Properties for Conference and Room Nights on a CVGR basis, Strategizing, Planning & Implementation, Media & Press Co-ordination, Corporate Clientele Generation, Presentation, Client Co-ordination, Organize Events and Shows, Co-ordination with Units on a regular basis ensuring Client Satisfaction, Monthly Reports.
  • 7. FURTHER JOB RESPONSIBILITIES IN CLARKS AS EXECUTIVE ASSISTANT TO MANAGING DIRECTOR: 1. Recruitment and Selection • Coordinates, negotiates and liaises with employment and advertising agents on service fee, Advertisement recruitment and interview schedules. • Schedules interviews by calling up candidates. • Arranges interviews for various requirements. Also download required CV from various Placement sites and post vacancies there. • Prepares letter of offer to selected candidates and letter of rejection to unsuccessful candidates. • Occasionally sources for freelance candidates within short notice and places them appropriately. • Conducts exit interview. 2. Training and Development • Conducts orientation program to new employees. • Coordinates and liaises with external consultants on employees’ training needs and arranges training schedules for employees. • Evaluates the effectiveness of the respective training programs by obtaining feedback from employees. 3. Compensation and Benefits • Attends to employees’ grievances and complaints; provides guidance if necessary. • Provides feedback to the management to enhance a better and cordial working environment. • Organizes corporate events such as company’s dinner, corporate trip, family day etc. Organization : ASSAM TEA CO. LTD., Kolkata Designation : PA to M.D. Duration : March ‘93 -- March'97 Job Profile : Handling day to day Operational Affairs, File Maintenance, Corporate Co-ordination, Office Administration, arranging Meetings & Conferences, dealing with Media – Press, independent correspondence, preparing Auction Reports etc.., Presentation of Monthly Reports, Making Travel Arrangements. Achievements  DEVELOPING PRESENTATIONS FOR MEETINGS AND WORKSHOPS  RESEARCH WORK FOR AUTOBIOGRAPHY PROJECT  ORGANIZING CORPORATE OFFSITE TRIPS  CO-ORDINATING ON BEHALF OF EMPLOYER FOR MAJOR PROGRAMMES / EVENTS AT THE VARIOUS PROPERTIES
  • 8.  DEVELOPED EFFECTIVE FILLING SYSTEM FOR INSTANT REFERENCE  LAUNCHING CORPORATE TRAINING PROGRAMS  STARTEGIC PLACEMENT PLANNING  TRAINING ON MOTIVATION & SELF DEVELOPMENT  MAJOR CORPORATE CLIENTS -- ESCORTS, ERRICSON, NOKIA, CROMPTON GREAVES ETC…  STRATEGIC PRESENTATIONS IN EMBASSIES & CONSULATES  ORGANIZING PR PARTIES FOR DELEGATES, CLIENTS & OVERSEAS TRAVEL AGENTS  DEVELOPED REPORTING SYSTEMS BASED ON MIS  DEVELOPED PRESS KIT / LITERATURE Skills and Knowledge • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. • Equipment Selection - Determining the kind of tools and equipment needed to do a job. • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. • Mathematics - Using mathematics to solve problems. Management Competencies • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • 9. • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. • Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. • Stress Tolerance - Ability to maintain stable performance and positive relationships with others while under pressure or opposition. • Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position- related technical knowledge and skills. PERSONAL DETAILS Date of Birth : 7 th December 1969 Fathers Name : Mr D K Datta Husband's Name : Mr B Banerjee Permanent Address : 9C, Kalibari Appartments, G H - 15 Sector – 21D, Faridabad - 121001 Hobbies & Interests : Music, Swimming, Travelling Extensively, Cooking, Embroidery, Meeting New People, Socializing, Observing Human Nature, Reading. Languages Known : English, Hindi & Bengali Reference : Will be provided on request. Current Salary : 19 Lacs (Company provided conveyance) Expected Salary : Appropriate as per market and as per Company policy Preferred location : Bangalore / Pune/ Mumbai / South Delhi / Gurgaon / Faridabad / Kolkata / UAE / Australia Notice Period : Min 30 days
  • 10. • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. • Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. • Stress Tolerance - Ability to maintain stable performance and positive relationships with others while under pressure or opposition. • Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position- related technical knowledge and skills. PERSONAL DETAILS Date of Birth : 7 th December 1969 Fathers Name : Mr D K Datta Husband's Name : Mr B Banerjee Permanent Address : 9C, Kalibari Appartments, G H - 15 Sector – 21D, Faridabad - 121001 Hobbies & Interests : Music, Swimming, Travelling Extensively, Cooking, Embroidery, Meeting New People, Socializing, Observing Human Nature, Reading. Languages Known : English, Hindi & Bengali Reference : Will be provided on request. Current Salary : 19 Lacs (Company provided conveyance) Expected Salary : Appropriate as per market and as per Company policy Preferred location : Bangalore / Pune/ Mumbai / South Delhi / Gurgaon / Faridabad / Kolkata / UAE / Australia Notice Period : Min 30 days