Zita Hawkins seeks an administrative or leadership position where she can utilize her computer, organizational, interpersonal, and communication skills. She has 20 years of experience in event planning, management, and coordination. Her experience includes developing client relationships, managing budgets and vendors, marketing events using social media, and ensuring events run smoothly. She also has experience in customer service, accounting, and human resources.

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ZITA P. HAWKINS
6516 Tower Drive, #301  Alexandria, VA 22306
C: (703) 919-0619  E-mail: zitahawkins1993@gmail.com
CAREER OBJECTIVE
Obtain an administrative/leadership position utilizing my computer, organizational, interpersonal and communications skills with
an organization or company, where my dedication and attention to detail will create opportunities for contribution and growth.
SUMMARY OF QUALIFICATIONS
Comprehensive experience and expertise in the following areas of responsibility:
 Successfully developed, managed, and maintained multiple databases and information for clients and members
 Extensive experience in planning, organizing, evaluating, and following up on varied responsibilities / tasks in a
timely and complete manner
 Proficient in developing excellent relationships with colleagues, members, clients, and consultants
 Function well in fast-paced, high-pressure atmosphere, expertise in multi-tasking. Skill in organizing work,
developing procedures and processes, and resolving problems which arise in day-to-day activities, experience in
project managing events/assignments, excellent customer service skills and ability in using resources to assist
and/or completing projects
 Identify and understands issues, problems and opportunities, obtains and compares information from different
sources to draw
conclusions, develop and evaluate alternatives and solutions, solve problems and choose a course of action
 Skilled in marketing events and using social media (Facebook, Twitter, Instagram) to enhance a project or
business
 Ability to work as a team player, lead or follow when necessary
 Ability to use automated recruitment and hiring systems to evaluate and refer applicants for employment
 Experience in performing recruitment and reviewing resumes for eligibility and qualifications.
 Ability to handle high volume of clients with guidance and control.
 Refined in written and verbal communication skills
 Security Clearance with White House 1995 - Internship
EXPERIENCE
Cash Office Accountant/Floor Coordinator 10/2013 to Present
Homegoods (Retail Store) – Alexandria, VA
Account Reconciliations. Responsible for daily storesales ranging from $15,000 to $30,000
Counting money banks of daily register activity of cashiers
Prepare daily deposits to be picked up by armored car
Prepare register money bags for cashiers
Input registered numbers in a computer data base of daily sales to be reviewed by home office
Distributepayrollchecks to storeemployees
Responsible for sale items displayed and distributed on the floor
Engaging with the Customer to purchase storeitems
Event Manager
Mansion on O Street, Washington,DC 11/2013 to 12/2015
Responsible for coordinating and organizing special events from start to finish
Staff Director/Supervisor during events
Responsible for bringing in and maintaining new business and existing clients
Booking special events –wedding receptions, luncheons, dinners, showers, corporate, retreats, conferences
Promoting Mansion Event Business
Create BEO’s for client’s review and submission/Reviews BEOs before event takes place.
Ability to multi-task , demonstrate concentration on event

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Correspond with clients and attendees via phone, email, text.
Pre-shift meetings to instruct serving & kitchen staff
Reviewed/Approved and create event floorplans/diagrams
Demonstrateexcellent customer service skills at all times
Acts as liason between Mansion and client
Interacts with guest to obtain feedback on product and quality and service leads
Verified employees understand expectations and parameters
Coordinates any changes necessary to ensure the event is handled and performed smoothly
Independent Marketing/Event Planner/Manager/ Consultant 10/2010 to Present
Manage all aspects of coordinating events including fundraising, corporate, and social events.
Direct the planning and execution of marketing, designing, and advertising for various functions.
Build and maintain key relationships with business owners and vendors in the National Capital Area.
Negotiate contracts with vendors such as rental fees and property condition assessments.
Analyzed financial statements, and increase revenue by demonstrating a clear grasp of marketing and accounting concepts.
Create and bill invoices to clients
Complete travel arrangement and reservations.
In depth knowledge on managing and active on Social Media: Facebook, twitter, Texting, Emails
Excellent social writing skills
Hired to manage events from the door collection to security to theHotel/Venue operations from start to finish.
Catering Director/Assistant Restaurant Manager
B. Smith’s Restaurant,Union Station, DC 5/2012 to 9/2013
Responsible for bringing in New Business to the Restaurant on a weekly basis from 15-400 guest.
Booked private events (private rooms) such as luncheons, dinners and receptions to clients
(Corporation, Politicians (CapitolHill), local Businesses, political interest groups, social groups, tour groups, etc)
Issued contracts to new Clients, organized events and directed staff from start to finish.
Promoted Restaurant using Social Media daily
Reviewed/approved and create event floorplans
Create BEO’s for client’s review and submission/Reviews BEOs before event takes place.
Assisted in operating the restaurant, supervised/directed front and back of the house.
Collected and settled revenue for both the Restaurant sales and Catering Dept.
ABC License acquired.
Coordinated efforts of caterers/kitchen staff, decorators, audio-visual, serving staff, in organizing event set-up
Assisted in hiring new employees based interview, experience and resume.
Interviewed, selected and trained employees.
Conducted annual performance appraisalof each employee.
Monitored employeeattendance and recorded absence/tardiness
Attended planning visits with Clients for walk-thru of venue.
Responded to and handled guest problems and complaints
Verified the room requirement such as temperature, sound or AV equipment, lighting, food display and room set meets
client expectations.
Verified employees understand expectations and parameters of event/ Pre-shift meetings.
Conducted tours of restaurant/venue for potentialclients, provideexpertise/consultation regarding facility capabilities and
determine the need of the potentialevent.
Senior Manager/Special Events Manager 12/1999 to 10/2010
Zanzibar Restaurant and Entertainment Group
District of Columbia
Recruit, train, delegate, coach, motivate and evaluate theperformance of 80-100 staff employees.
Composenews releases and created marketing and promotional materials to generate media attention.
Oversee travel and hotel logistics for high profile and celebrity clientele.
Managed multiple tasks and identify and swiftly solveproblems to effectively represent thecompany’s mission.
Responsible for cross selling company products to new and existing clients.
Proven track record of computer knowledge, organizational and research abilities, and strong communication and social skills
Maintain client relationships by insuring customer confidentiality and securing all sensitive information.
Understood and promoted customer products to assist company in meeting profitability targets.
Scheduling and coordinating business meetings, answering phones, receiving deliveries, ordering supplies.
Assisted in hiring new employees based interview and resume. Matching criteria with experience
Handled high volume of guest (2000-3000) on weekly basis.

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Internal meetings related to security, parking or production of event.
Trained employees
Conducted annual performance appraisals for rate increases and/or work status/growth.
Account Executive 12/1995 to 2/2004
UCC Insurance Board, Inc.: Non-profit Organization Gaithersburg, MD
Manage and respond to a high volume of phone/web quote inquiries; research and process information.
Conduct extensive reviews of competitor policies, make appropriatecoverage recommendations to client/agent.
Generate new business by preparing competitive proposals for agents and church representatives.
Scheduling and coordinating business meetings, answering phones, receiving deliveries, ordering supplies.
Maintain customer records; research and updatePoint Systemand Applied System’s WinTam databases.
Process and issue Certificates of Insurance, Policy Endorsements, Declaration Pages, and Auto ID Cards.
EDUCATION
Bachelor of Science Mass Communications Norfolk State University
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SOCIAL ACTIVITY
Member AlphaKappaAlphaSorority, Inc
Member Norfolk State University Alumni Association
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