Heather Coleman is a marketing assistant seeking a career with ITT Tech. She has over 12 years of experience in marketing, administration, client relations and medical transcription. She has strong computer skills including MS Office, WordPress, and handles multi-line phones and multi-tasking. Heather is an exceptional typist, innovative team leader, and adept at problem-solving and conflict resolution. She is passionate about achieving student success and has experience managing budgets up to $40,000.

1. Heather Coleman (248) 555-5555
713 East Nine Mile  Ferndale, MI 48220 heathercoleman@yahoo.com
Professional Sites:
linkedin.com/in/heatherecoleman twitter.com/heatherecoleman facebook.com/heatherecoleman
Motivated to achieve student success.
Passionate, self-directed Marketing Assistant seeks rewarding career with ITT Tech utilizing my marketing,
administrative and client relations expertise.
Computer skills multi-phone line multi-task
♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ WordPress
Efficient, dog cat, mouse, cool
Personal Attributes and Abilities
• Exceptional typist, proven 100 wpm with 98% accuracy
• Innovative and enthusiastic; honored with “Customer Service Professional” award 2010
• Leads teams to success, invited to participate on Team Advisory Board
• Interact effectively with a diverse, multi-generational population
• Possess high level of integrity; entrusted with mentoring 25+ new employees
• Extremely adept at community and business relations, handles client-base of 80+
Relevant Experience
Marketing
• Innovative, creative and excellent at brainstorming in a group to accomplish organizational goals
• Establish and maintain long-term professional relationships
• Recommend solutions of administrative problems and implement accordingly
• Conduct research, compiles data, and prepares papers for consideration and presentation by executives,
committees and boards of directors
• Create and monitor marketing budgets of $20 - $40K
Administrative/Office Management
• Review operating practices and procedures to determine whether improvements can be made in areas such as
workflow, reporting procedures, or expenditures
• Manage team of 12 staff members, innovative team leader
• Recommend improvements to work methods or procedures
• Exceptional with Internet research and computer technologies, adept at application of knowledge
• Administer office budget of $25K on an annual basis
Client Relations
• Coordinate staff or activities in clerical support setting
• Outstanding communication skills, ability to interact with different personality types
• Adept at problem-solving and conflict/resolution skills
• Meet with individuals, special interest groups and others on behalf of executives
Volunteer Associations
PTL President/Marketing, MCA; 2000 – 2003
Volunteers Assisting the Disabled (VAD); Member since 1994
Employment History
Contractor Independent Contractor; Medical Transcriptionist 2 years
Camcentric Solutions Administrative Assistant 3 years
Meek Kayser, M.D. Medical Assistant/Laser Technician 2 years
Medical Evaluation Specialists Independent Contractor; Medical Transcriptionist 3 years
Henry Ford Hospital Medical Transcriptionist 3 years
Education
Baker College Business Administration 2 years
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2. “Heather Coleman is an extraordinary addition to any organization.”
–Jane Smith, Executive Director of the Ferndale Chamber of Commerce, via LinkedIn
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