Deborah Rouillard is seeking an administrative assistant position and has 20 years of experience in office management, customer service, and administrative support roles. She has strong skills in communication, problem solving, and using Microsoft Office. Her background includes positions as an office manager, admissions coordinator, pharmacy supervisor, and cashier.

1. DEBORAH A. ROUILLIARD
 252.267.2781 ●  7128 El Greco Street, Zephyrhills, FL 33541 ●  avonlady1971@yahoo.com
Actively seeking a position an Administrative Assistant with a company in need
of a multi-faceted professional offering hands-on background and expertise in
• Leadership and Management • Communication and Coordination • Performance Improvement
• Sales and Revenue Expansion • Collection and Payroll Management • Staff Hiring and Interviewing
• Marketing and Merchandising • Cross Functional Team Management • Problem Solving and Analysis
PROFILE OVERVIEW
• Dedicated and technically skilled business professional with a versatile administrative support skill set developed
through experience as an office manager, admissions coordinator, administrative assistant, and data entry clerk.
• Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to
increase efficiency, customer satisfaction and the bottom line.
• Offering versatile skills in team supervision and development, report and document preparation, accounts and
bookkeeping, data management, workflow scheduling and planning, customer service and project co-ordination.
• Excellent problem-solving skills evident in the design and implementation of improved work processes. Adaptable,
self-directed professional who successfully communicates at all levels.
• Efficiently directed office support activities including staff training and supervision, activity and task scheduling,
obtaining and allocating resources, management and improvement of internal processes, the implementation of
procedures and policies and general office accounting functions.
• Proficient in utilizing Microsoft Office Word, Excel, Access, and PowerPoint.
PROFESSIONAL EXPERIENCE
Pharmacy Tech/Supervisor ● CVS Oct 2015-May 2016
• Investigated and resolved customers’ issues and complaints regarding operational matters – Handled all queries and client
feedback in a professional manner.
• Filled and sorted patient’s prescriptions, called patients confirming prescription status.
• Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off,
Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own
responsibilities while shifting to help the team where needed
• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.
• Monitored and managed operational activities – Directed the operational risks, financial aspects and QA and audit
processes..
• Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
• Maintained cordial relations with other staff and assisted them in resolving their issues.
Cashier/Electronics/CSM ● WAL-MART Oct 2014 –Oct 2015
• Investigated and resolved customers’ issues and complaints regarding operational matters – Handled all queries and client
feedback in a professional manner.
• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.
• Monitored and managed operational activities – Directed the operational risks, financial aspects and QA and audit
processes..
• Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
• Maintained cordial relations with other staff and assisted them in resolving their issues.
Sales/Collection Specialist ● BEST WAY RENT TO OWN Apr 2012 - Mar 2014
• Managed the collection calls and/or correspondence in a fast paced goal oriented collections department.
• Provided customer service regarding collection issues while processing and reviewing account adjustments, resolving client
discrepancies and short payments.
• Accountable for reducing delinquency for assigned accounts.
• Performed other assigned tasks and duties necessary to support the Accounts Receivable Department.
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2. DEBORAH A. ROUILLIARD RESUME CONTINUATION
• Enlisted the efforts of sales and senior management when necessary to accelerate the collection process.
• Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption
certificates. In-depth knowledge of handling payment arrangements for customers.
Assistant Manager ● DOLLAR GENERAL Dec 2010 - Apr 2012
• Supported the manager in performing management functions such as staffing, training and expanding business plans.
• Investigated and resolved customers’ issues and complaints regarding operational matters – Handled all queries and client
feedback in a professional manner.
• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.
• Monitored and managed operational activities – Directed the operational risks, financial aspects and QA and audit
processes.
• Documented and prepared reports on management and information systems; presented same to manager.
• Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
• Maintained cordial relations with other staff and assisted them in resolving their issues.
Admissions Coordinator ● SENTARA HEALTHCARE May 2008 - Aug 2009
• Carried out patients/residents admissions and retention and coordinated issues pertaining to rehabilitation and associated
care.
• Educated patients and families about insurance policies and follow ups including Medicare, Medicaid and other private
payments.
• Recorded patient information and assessed them for proper placement.
• Relayed information to new employees and performed training exercises where necessary.
• Established the primary contact with the possible resident, family member or referral source.
• Conducted tours with prospective residents and their families and guided residents through the approach process.
Administrative Assistant ● TERMINIX Mar 2007 - Mar 2008
• Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, making travel
arrangements, composing documents, and organizing offices for efficiency.
• Interacted professionally with all levels of staff and maintained the highest level of confidentiality; known for tact and
diplomacy in handling sensitive issues.
• Answered telephones and promptly and courteously assisted clients and employees throughout the organization.
• Maintained calendars and coordinated extensive appointments, meetings and domestic/international travel.
Office Manager ● RIDDICK DRYWALL & CONSTRUCTION Jun 2004 - Dec 2007
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing
responsibilities necessitated by staff reductions.
• Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.
• Coordinated work flow processes while managing marketing, payroll, scheduling, interviewing/hiring, and banking duties.
• Prioritized and delegated tasks, provided motivation and direction that created a positive work environment and ensured
accurate, on-time completion.
• Mediated conflicts among employees and between staff and management, utilizing diplomacy and humor to resolve issues.
Data Entry Clerk ● J&K SALES Jan 2004 - Jun 2004
• Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using
standard procedures or returning incomplete documents to the team leader for resolution.
• Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner
according to screen format.
• Maintained data entry requirements by following data program techniques and procedures.
• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from
both systems when account information is incomplete; purging files to eliminate duplication of data.
EDUCATION
Associates Degree in Business Administration (May 2008) ● COLLEGE OF THE ALBEMARLE, Elizabeth City, NC
Developed a data base for Victim’s Inc. (a non-profit organization) who was still using a manual filing system
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3. DEBORAH A. ROUILLIARD RESUME CONTINUATION
Completed internship as Receptionist/Secretary (Computer Department) for New Hampshire Community Technical College
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