The document is a resume for Johnna C. Moses that highlights her professional experience and qualifications. It summarizes her current role as a Solutions Operations Assistant for Johnson Controls, Inc where she supports project managers on efficiency projects. It also outlines her past roles including administrative and accounting roles providing support to various companies. The resume emphasizes her skills in organization, communication, problem solving and ability to multi-task.

1. JOHNNA C. MOSES PROFESSIONAL PROFILE
207 N. Willow Terrace Mustang, Oklahoma 73064 405 650-3926
HIGHLIGHTS OF QUALIFICATIONS
• Exceptional written and oral communications skills; excellent interpersonal skills
• Proven skills in problem solving; able to work well under pressure
• Proficient at Microsoft Suite of products, manual and electronic accounting
• Skilled and prioritizing and completing deadline sensitive tasks efficiently
• Skilled at multi-tasking and flexibility to adapt to changing needs as situations demand
PROFESSIONAL EXPERIENCE
Solutions Operations Assistant, Johnson Controls, Inc. 11/09 to Present
• Support teams of Project Managers, Market Team Operations Managers and Area General Manager in an
18 state region, for Higher Education/Government Building Efficiency Performance Contracts.
• Travel to job sites in the States of Washington, Oregon and Kansas to support multi-million dollar
construction projects, attending weekly subcontractor meetings, project kick-off and customer meetings.
• Prepare Subcontracts, including writing Scopes of Work, providing attachments, and acquiring necessary
approvals to generate purchase orders; coordinate with subcontractors to work through issues with scope for
timely submission of Subcontracts to get workers on site to meet project start deadlines. Forward executed
original to subcontractors and maintain files electronically and in hard copy.
• Work closely with customers to prepare monthly billings; prepare audits of projects for CPAs and state
agencies to substantiate energy upgrades to ensure customers receive guaranteed energy rebates.
• Prepare SOVs and schedule projects with monthly expected costs according to anticipated construction
progress.
• Provide technical writing expertise by editing and formatting Investment Grade Audits and Contracts for
engineering teams and Market Team before legal review and submission to customers. This entails
compiling write-ups from numerous engineers into one document and editing so the document flows well,
sounds and looks professional. Ensure content of Contracts is consistent with audits and that all guaranteed
facility improvement measures are included. Prepare power point presentations for Account Executives.
• Prepare project billings and input schedule of values for Project Managers in the appropriate format within
specified timeframes. Attend cash calls to update Regional Controller on progress of customer payments.
• Approve sub-contractor and vendor invoices; track to insure costs post to A/P system for the projects to
meet revenue projections for multiple construction projects. Troubleshoot issues keeping Project Managers
apprised of progress; prepare weekly reports to track costs, margin and revenue, on multiple projects to
insure we are meeting our revenue plan.
• Research and reconcile contract mischarges and perform project cost transfers in CTS (cost transfer
system) as required; book Contract Change Orders after receipt of executed paperwork from customers.
• Monitor receipt of Certificates of Insurance and Payment & Performance Bonds for Subcontracts.
• Maintain all project related documentation in Solutions Architect Manager software for archive purposes;
Prepare electronic O&M Manuals (Portfolios) using Adobe Acrobat for project closeout documentation.
• Travel to job sites and train on-site Administrators and provide continued support to on-site administrators.
• Conduct training sessions for new subcontractor employees detailing customer and Johnson Controls’ work
site policies; create identification badges for campus access before employees begin work on campus.
• Receive documents by Submittal from subcontractors and engineers; prepare Transmittal documents for all
documentation and/or equipment transferred between subcontractors and customer. Log Submittals and
Transmittals in spreadsheets for tracking, scan all project documents for archive purposes, and maintain
project files.
• Order office supplies, safety equipment and marketing materials through Johnson Controls’ on-line
purchasing tools.
Administrative & Accounting Assistant, Power Costs Inc 10/07 to 8/09
• Processed 60-90 expense reports per week; auditing and verifying adherence to company policy and
adherence to travel policies of customers. Entered expense reports into Quick Books and entered ACH into
banking cash management site for submission.
• Prepared customer invoices from time and expenses previously entered into Quick Books, being mindful of
different invoicing requirements requested by each customer. This process requires working closely with
JOHNNA C. MOSES PROFESSIONAL PROFILE cont.

2. 207 N. Willow Terrace Mustang, Oklahoma 73064 405 650-3926
Project Managers to insure time and expenses are billed properly, and that the invoice matches the time
turned in to the customer weekly by the Project Manager.
• Informed employees who travel for the company of travel policies of customers and the company.
• Assisted employees with payroll issues; maintained confidential files regarding payroll and personnel.
• Tracked when invoices were prepared, approved and sent to customers. Researched discrepancies or
questions brought to light by customers and helped them understand the charges on their invoices.
• Worked closely with customers and project managers to insure that projects remained within contract
guidelines and stayed within budget. Prepared weekly and monthly reports for numerous clients and project
managers.
• Contacted customers by phone and email regarding past due invoices; tracked progress of collection
efforts.
• Posted payments to customer account, processed accounts payable and printed checks for CFO signature;
maintained accounts receivable and accounts payable files and balanced bank statements.
• Contacted resorts to solicit proposals for holding yearly User’s Conference at their venue. Negotiated best
price and concessions possible from each resort and presented information to Vice President for final
decision. Reviewed menus, made meal selections and submitted to catering manager. Acted as liaison
between resort staff, employees, and customers when billing issues arose. Assisted Administrator with
conference registration and tracking attendees to make sure we were meeting our guarantee with the resort.
Met with resort representatives to insure rooms were set up properly, restaurants were reserved, and proper
menus selected. Worked closely with hotel staff and presenters to make sure all aspects of the conference
went smoothly. Reviewed and signed off on charges and insured invoices issued were according to
contract.
• Proof read all presentations by User’s Conference presenters and submitted grammatical changes before
final print. Proof-read each program draft and made recommendations for change or corrections.
• Planned company Christmas party for 120 employees and spouses, arranging facilities, catering and
decorations; coordinated lunches during weekly training sessions.
• Backed up administrative coordinator on switchboard duties during lunch and other absences.
Director of Communications, Jim Thorpe Association 7/06 to 10/07
• Wrote biographies for Thorpe Award winners and Oklahoma Sports Hall of Fame inductees and members,
and prepared layout of programs and other publications for typesetter.
• Wrote Press Releases and maintained web site for organization.
• Typeset Red Ribbon Book and mailed by bulk mail to all Oklahoma Schools; coordinated judging of Red
Ribbon Art and Essay Contests, contacted winners and planned awards banquet at the State Capitol,
arranging for Lt. Governor’s attendance and participation, Governor’s Commendations for winners, and
capitol photographer assistance.
• Prepared and mailed ArtFest announcements and contest rules to Oklahoma City Public School art teachers;
worked with vendor donors to get donations of art supplies for contest; held meetings with teachers, art
director, and vendor to go over contest rules and requirements; coordinated judges and planned and
coordinated display of artwork and awards ceremony at City Arts Center.
• Helped plan Oklahoma Sports Hall of Fame Banquet and Thorpe Award Banquet; contacted each football All
State award recipient and arranged for attendance to banquet and tuxedos for players.
• Wrote quarterly newsletter, coordinated printing, and mailed by bulk mail.
• Attended quarterly Executive Council meetings and Christian Business Men’s luncheon and wrote short
article on speakers for newsletter.
• Assisted Events Planner with Charity Auction, acquiring auction items from businesses and individuals, set
up and worked event.
• Assisted Events Planner with largest Charity Golf Tournament in the Southwest (Bedlam) and worked event.
• Coordinated volunteers to prepare materials and work events; maintained office supply inventory.
Administrative Assistant, Waddell Pointer & Associates, Okla. City, OK 4/05 to 6/06
• Assisted President and Vice President on client projects, contacting collateral companies to ensure timely
delivery of collaterals and receipt of artwork, and coordinated delivery of collaterals to clients.
• Assisted Account Executives with event preparation, coordinating acquisition of props from vendors, and
setting up and tearing down for events. Assisted in evaluation of campaign and event effectiveness.
JOHNNA C. MOSES PROFESSIONAL PROFILE cont.

3. 207 N. Willow Terrace Mustang, Oklahoma 73064 405 650-3926
• Proofed copy for advertisements and printed materials and coordinated with artists, media and printers.
• Processed accounts payable and accounts receivable, made deposits, balanced checkbook and maintained
company files and financial records.
• Prepared monthly billing for advertising agency from monthly client expenditure records and Account
Executive time-per-client records; Prepared payroll bi-weekly to submit to Payroll processing company.
Operations Manager, Tire Centers, LLC, Okla. City, OK 4/04 to 2/05
• Hired, trained and supervised office personnel in the administration of their duties, which included invoicing
local customers, processing retread and Michelin national account orders and assisting walk-in customers.
• Streamlined procedures for efficiently processing Michelin national account orders.
• Processed purchases for Michelin national account customers; entered Delivery Receipts into Michelin’s
online billing system and keyed invoices off accounts receivable after Michelin issued credit.
• Managed sales and consignment replacement orders for four consignment locations.
• Personally handled customer complaints and all issues related to administration of customer accounts.
• Acted as liaison between local employees and corporate office regarding employee benefits.
• Researched credit history for prospective customers through e-Ram, Dunn & Bradstreet online credit
reporting system; approved credit worthy customers; and set recommended credit limits.
• Processed accounts payable, accounts receivable, balanced cash drawer daily, made bank deposits and
pursued collection efforts on past due accounts.
• Generated reports for weekly sales meetings and assisted sales personnel and store manager; processed
payroll biweekly, entering hours and calculating commissions for sales personnel; prepared expense reports
for salesmen and submitted to accounting.
• Assisted with store audits including running reports and researching information for auditors as needed, and
participated in quarterly inventories.
• Ordered office supplies and worked with vendors to keep vending machines and kitchen stocked; hired
janitorial services.
Administrative Assistant
Telecommunications Manager/Analyst, ATC Distribution Group, Okla. City, OK 8/99 to 4/04
Administrative Assistant
• Performed administrative duties as needed to support ATC Distribution Group IS department, Vice President
of IS, and other departments as requested, anticipating needs beforehand.
• Processed confidential documents and sensitive information for Vice President of IS and HR department,
maintaining confidentiality and following necessary procedures to protect sensitive information.
• Requisitioned office supplies and equipment, generated purchase orders in J.D. Edwards, (enterprise
software); ordered parking passes and worked with building management on building issues.
• Processed expense reports, made travel arrangements and coordinated meetings and teleconferences.
• Compiled and assumed maintenance of organizational information for all Distribution Group sites, including
organizational charts, telephone and address directories for each facility and regional information; making
information available to Administrative Assistants within the company and Distribution Group IS personnel.
• Developed standard operating procedures, guidelines and forms to be used by other Administrative
Assistants, keeping them updated with changes throughout the organization as necessary.
• Established official subject-matter files, accounts payable files and telecommunications files for each
location and maintain all office files.
• Coordinated Oklahoma City IS department relocation; evaluated corporate office space; established new
corporate accounts with hotels and vendors; worked with contractors during remodeling and ordered office
furniture for new offices.
• Acted as liaison between management and employees regarding benefits issues, for the Oklahoma City
office.
• Created and generate comprehensive reports from Clientele (Access database) to report call volume, nature
of calls, etc. and provide this information to IS management and employees.
• Initiated publication of a departmental newsletter; accumulate and coordinate information from internal and
external sources; write and distribute the newsletter weekly, providing information regarding system
performance, current issues or changes relating to J.D. Edwards, new programs placed into production, etc.
JOHNNA C. MOSES PROFESSIONAL PROFILE cont.

4. 207 N. Willow Terrace Mustang, Oklahoma 73064 405 650-3926
Telecommunications Manager/Analyst
• Functioned as project manager for transition from AT&T to Sprint for long distance and voice T1.5 services,
for over 70 sites, coordinating with Sprint representatives and reporting progress to Vice President and
Manager of IS.
• Managed AT&T Data, Voice, Wireless and Local Exchange Carrier (LEC) accounts for approximately 70
sites. Analyzed telecom invoices, researched charges by AT&T and LECs ($2 million per year AT&T
account) and held weekly meetings with AT&T representatives to manage billing issues.
• Ordered voice and data services, including T1 circuits and phone lines. Proficient at AT&T Interactive
Advantage web-based account management system.
• Saved over $580,000 in telecommunications cost in 2001, of which $340,000 represented yearly savings.
• Designed new billing structure for AT&T accounts after sale of company to assist AT&T account
management team in providing a smooth transfer of services and establish accurate billing.
EDUCATION AND TRAINING
English for Careers: Business, Professional and Technical, Oklahoma City Community College; 1989
Various Management, Organization, and Desktop Publishing Seminars
Intermediate Excel Training, 1996
How to Set Up & Maintain Organized Files and Records, 1997
Franklin Covey Training, State Farm Insurance, February 1999
Child Passenger Safety Training, Oklahoma Safe Kids Coalition, February 1999
Microsoft Access Introduction, Microsoft Access Forms & Reports, ExecuTrain, March 1999
Myers—Briggs Type Indicator, March 1999
Custom Microsoft Project 98, Productivity Point, August 1999
Microsoft Access 97 Level III, Francis Tuttle Vo-Tech, February 2000
Microsoft Access 97 Programming, March 2000
Certified Drivers Education Instructor
REFERENCES
Fred Travis, Solutions Project Manager Johnson Controls, Inc. 316-734-7048
Scott Tyra, Project Manager King County Housing Authority 813-298-2782
Billy Moran, Field Superintendent Big Red Services 405-905-9304
Mark Martinez, Area Operations Manager Johnson Controls, Inc. 913-449-0745