This resume is for Shelia Hemsley, who has over 20 years of experience in office administration, customer service, and accounting roles. She has worked in various industries including catering, law, retail, and education. Her skills include data entry, bookkeeping, customer service, office management, and proficiency in Microsoft Office programs. She is seeking a new challenging position that utilizes her analytical, organizational and communication skills.

1. Shelia Hemsley
2350 Pitts Place, Apt. #202 Washington, DC 20020
Home# 202 889-4299 Cell# 202 299-4213
washshelia@gmail.com
I am a reliable employee with exceptional analytical, organizational and people skills. Strong personal ethics
and integrity. Convey a professional image of honesty, compassion and concern for our customers’ needs. Good
conflict-resolution skills. Work well under pressure and deadlines. Excellent communicator seeking a
challenging position utilizing current skills and abilities.
EXPERIENCE
Marathon Staffing 11/2015-Present
Temporary Solutions, Inc.
Customer Service Associate
∙ Greet patrons attending entertainment events.
∙ Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
∙ Clean facilities.
∙ Settle seating disputes or help solve other customer concerns.
∙ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Technical Learning Centers 04/2013-07/2013
Office Assistant
∙ Answer telephones, direct calls, and take messages.
∙ Maintained and updated filing, inventory, mailing, and database systems by using a computer for data
entry and database maintenance.
∙ Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints.
∙ Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
∙ Compile, copy, sort, and file records of office activities, business transactions, and other activities.
∙ Compute, record, and proofread data and other information, such as records or reports.
∙ Typed, format, proofread, and edited correspondence and other documents, from notes to electronic data
into a computer.
∙ Completed work schedules, manage calendars, and arrange appointments, by entering data electronically
∙ Review files, records, and other documents to obtain information to respond to requests.
Haute Catering 01/2012-06/2012
Concierge
∙ Greet, register, and assign rooms to guests of conference rooms.
∙ Verify customers' credit, and establish how the customer will pay for the accommodation by entering
customer’s information into database system.
∙ Contact housekeeping or maintenance staff when guests report problems.

2. ∙ Make and confirm reservations.
∙ Keep records of room availability and guests' accounts, by entering data into computers.
∙ Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
computers.
∙ Compute bills, collect payments, and make change for guests.
∙ Record guest comments or complaints, referring customers to managers as necessary.
Wilmer Hale, LLP, Washington, DC 04/2005-03/2009
Office Assistant
∙ Coordinated shipping and receiving for a multi-national law firm with 500+ international
employees
∙ Organized and maintained office site
∙ Responsible for the management and replies to all office correspondence
∙ Maintaining contacts and calendars via Outlook
∙ Ordering, stocking, and distributing office supplies
∙ Making photocopies, sending faxes, shredding documents
∙ Providing direct administrative support to IT, and Accounting departments
∙ Maintaining general office tidiness
∙ Running errands and performing miscellaneous job-related duties as assign
Marshall’s’ Department Store, Forestville, MD 04/2002-03/2005
Customer Services Associate
∙ Creating an environment of good customer service through ensuring customer transactions are
processed accurately and efficiently, reinforcing Customer Service Desk standards as resolving
customer problems
∙ Confer with customers by telephone or in person to provide information about products or
services, take or enter order, cancel accounts, or obtain details of complaints
∙ Balances and processes refunds and media from sales and return registers
∙ Ensures that all cash handling procedures are done in accordance to policy and procedure as well
as in a timely manner
∙ Refer unresolved customer grievances to designated departments for further investigation
∙ Compare disputed merchandise with original requisitions and information from invoices and
prepare invoices for returned goods
George Washington University, Washington, DC 07/1984-02/2002
Assistant Manager
∙ Train or instruct employees in job duties or company policies or arrange for training to be
provided
∙ Authorized, reviewed, and refunded financial aid awards
∙ Researched and adjusted billing errors
∙ Resolve customer complaints or answer customers’ questions regarding policies and procedures
∙ Processed payroll and benefit administration
∙ Conducted event planning and execution
∙ Coordinated the office’s administrative activities
∙ Met and greeted people
∙ Order a supply of cash to meet daily needs
∙ Receive and count daily inventories of cash
Office Supervisor
∙ Supervise the work of office administrative or customer service employees to ensure adherence
to quality standards, deadlines, and proper procedures correcting errors or problems

3. ∙ Compare previously prepared bank statements with canceled checks and reconcile discrepancies
∙ Maintain files of canceled checks
∙ Classify, record, and summarize numerical and financial data to compile and keep financial
records, using journals and ledger or computers
∙ Debit, credit, and total accounts on computer spreadsheets and databases, using specialized
accounting software
Student Accountant
∙ Receive payment by cash, check credit cards, vouchers or automatic debits
∙ Issue receipts, refunds, credits, or change due to customers
∙ Answer customer questions regarding problems with their accounts
∙ Cash checks and pay out money after verifying that signatures are correct, that written and
numerical amounts agree
EDUCATION
Technical Learning Centers, Washington, DC 09/2012-07/2013
PC Specialist Program
∙ Completed a 720-hour hands-on, nationally accredited computer training course
∙ Related Coursework included: Keyboarding, Windows, MS Word, MS Excel, MS PowerPoint,
MS FrontPage, Quick Books, MS Outlook, Internet Explorer and Professional Development
Potomac Senior High, Oxon Hill, MD
High School Diploma
SKILLS
WPM 50-60 10 Key Calculator Excel PowerPoint
Schedule Plus Windows Word Quick Books