This document contains a summary of D. Nathan Cieszynski's professional experience and qualifications. He has over 15 years of experience in administrative and business operations roles, including executive assistance, office management, and customer service. He is bilingual in English and Spanish. His most recent role was as a Senior Administrative Assistant at JP Morgan Chase, where he provided executive support and managed a team of administrative assistants. Prior to that, he worked as an Administrative Specialist and Senior Loan Processor at William Lyon Financial, where he managed the loan approval process.

1. D. NATHAN CIESZYNSKI
703 Allen Drive ▪ Corona, California 92879
Telephone: 949.533.4276 ▪ Email: ncieszynski@ca.rr.com ▪ http://www.linkedin.com/in/dnathancieszynski
BI-LINGUAL ADMINISTRATIVE & BUSINESS OPERATIONS PROFESSIONAL
Executive & Staff Assistance/Office & Front Desk Management/Customer Service & Support
PROFESSIONAL OVERVIEW
A self-directed, detail-driven, and performance-oriented Administrative/Business Operations Specialist offering
progressive experience along with the ability to effectively combine time/resource-management skills and implement
strategic administrative and operational initiatives to enhance productivity, quality, and client service. Team-player,
flexible in accepting assignments and responsibility; recognized for capacity to work autonomously as well as
collaboratively and interact effectively with support staff, management, and clients including key internal/external
stakeholders. Accustomed to working under fast-paced, high-volume, time-sensitive conditions while managing multiple
projects/tasks simultaneously, exceeding established goals and objectives, and enhancing professionalism. Superior
interpersonal, organizational, analytical, and critical-thinking skills. Strong written, oral, and technical aptitude.
Fluent in Spanish.
CORE COMPETENCIES
• Executive/Staff Assistance • Office/Business Administration • Customer Operations & Support
• Project Leadership/Direction • Staff Supervision & Training • Departmental/Team Collaboration
• Event & Travel Coordination • Issue Resolution/De-Escalation • Meeting/Appointment Scheduling
• Data Entry/Filing/Faxing • Report/Spreadsheet Generation • Records/Database Management
LANGUAGE PROFICIENCY
Spanish Language Training
Instituto Guatemalteco Americano/Centro Lenguistica de Antigua/Arco Iris - Guatemala, Central America
TECHNICAL ADDENDUM
▪ Certified in Microsoft Excel 2007 Skills
▪ Microsoft Office: Excel, PowerPoint, Outlook, and WORD ▪ MIS ▪ PeopleSoft
PROFESSIONAL AFFILIATIONS
▪ Administrative Assistant Office Professionals ▪ Admin Professionals
▪ Association of Executive and Administrative Professionals (AEAP) ▪ Personal Assistant and Office Manager (PAOM)
PROFESSIONAL EXPERIENCE
JP Morgan Chase Upland, CA Jun. 2008 – Dec. 2011
Senior Administrative Assistant
Provided direct executive support to the Senior Lending Manager and managed two (2) Administrative Assistants
responsible for supporting six (6) Lending Managers and 120 Loan Officers for a leading global financial services firm.
• Provided exceptional service to the public; greeted and assisted visitors and handled multiple incoming
telephone lines.
• Coordinated and executed multiple internal and client-related appointments, training seminars, events, and
meetings; booked conference rooms, secured resources, prepared PowerPoint presentations, scheduled travel,
arranged accommodations, and organized and maintained event details.
• Trained and supervised administrative staff; created a collaborative and results-orientated environment and
trained staff on processes and operational models.
• Served as a liaison between departments and senior management in the resolution of day-to-day administrative
and operational problems; developed and led national conference calls designed to train administrative staff
on company policies and procedures.
• Spearheaded the new hire on-boarding and employee transfer process for six (6) branches region-wide.
• Organized and employed new procedures to ensure office efficiency; procured, managed, and controlled office
inventory/supplies and reordered items as necessary.
• Prepared and composed timely responses to written inquiries for executive staff; monitored and responded to
emails, and sorted, reviewed, screened and distributed incoming and outgoing mail.
• Accurately extracted raw data from company database; prepared and distributed custom reports, graphs, and
charts for daily, monthly, quarterly, and annual tracking of production results versus goals.

2. D. NATHAN CIESZYNSKI RESUME PAGE TWO
PROFESSIONAL EXPERIENCE (CONTINUED)
Selected Accomplishments:
• Developed and executed a new time management system for the administrative staff; increased productivity by
80%.
• Coordinated the decommissioning of Retail Office during Washington Mutual acquisition; transitioned staff
members into the new building.
• Inventoried, salvaged, and re-distributed excess office supplies during retail office decommissioning; resulted
in a savings of $8K to $10K.
• Promoted two (2) times throughout company tenure: Temporary Employee to Administrative Assistant and from
Administrative Assistant to Senior Administrative Assistant.
• Selected to sit as a Southern California Board Member for the JP Morgan Chase Employee Networking
Association.
William Lyon Financial Irvine, CA Apr. 2001 – Feb. 2008
Administrative Specialist/Senior Loan Processor
Managed the loan approval process from application to funding for home purchases and refinances for an established
lender and mortgage banker.
• Maintained a consistent pipeline of up to 250 loans in accordance with the FHA, VA, Conforming, and Subprime
Programs; gathered and reviewed documentation for accuracy and completeness, contacted clients to collect
additional data as necessary, submitted applications, and provided timely status updates.
• Underwrote correspondent bank loans and pre-underwrote brokered loans for accuracy and program
compliance.
• Provided superior customer service; assisted clients with loan applications and answered questions concerning
the status of each application.
• Supported underwriting and lending operations; performed extensive quality assurance, monitored regulatory
requirements, and prioritized pipeline to meet critical customer requirements.
• Organized, assembled and maintained loan files in accordance with standards and policies.
• Provided leadership and direction for Sales Office, Escrow, Real Estate Agents, Loan Officers, and Borrowers;
served as the primary point of contact and proactively resolved problems.
Selected Accomplishments:
• Successfully closed between thirty (30) and fifty (50) loans monthly throughout company tenure.
• Recognized for playing an integral role in the promotion of two (2) Assistant Processors to Processor; provided
ongoing training and instruction to ignite career development.
PROFESSIONAL DEVELOPMENT
▪ Mortgage Industry Training – American School of Mortgage Banking, Tustin, California
▪ Real Estate Industry Training – Real Estate Trainers, Santa Ana, California/Allied Schools, Lake Forest, California
References Furnished Upon Request