Workplace Mediation: What it is and how it worksShorebird RPO
These slides compliment the webinar on workplace mediation. By managing and resolving the conflict wisely and using something like mediation, you will be protecting yourselves and you may also create happier employees and increased productivity.
As a qualified and experienced mediator, Paul Addy shares his knowledge to give an overview of what workplace mediation is, how it works and the benefits to the business and to employees.
At the end of this webinar you will:
Understand what workplace mediation is
Know how the process works and the time it takes
Understand how using workplace mediation can benefit an organisation and its employees
The full recording of this webinar can be found on the final slide.
If you would like to attend future webinars by Shorebird RPO then please visit http://www.shorebird-rpo.com/free-webinars for a full & up to date list of events or to subscribe to our monthly webinar update.
This module introduces the concept of mediation. It gives a brief breakdown of the key concepts of mediation, including the process, the mediator and it touches on peer to peer mediation.
Workplace Mediation: What it is and how it worksShorebird RPO
These slides compliment the webinar on workplace mediation. By managing and resolving the conflict wisely and using something like mediation, you will be protecting yourselves and you may also create happier employees and increased productivity.
As a qualified and experienced mediator, Paul Addy shares his knowledge to give an overview of what workplace mediation is, how it works and the benefits to the business and to employees.
At the end of this webinar you will:
Understand what workplace mediation is
Know how the process works and the time it takes
Understand how using workplace mediation can benefit an organisation and its employees
The full recording of this webinar can be found on the final slide.
If you would like to attend future webinars by Shorebird RPO then please visit http://www.shorebird-rpo.com/free-webinars for a full & up to date list of events or to subscribe to our monthly webinar update.
This module introduces the concept of mediation. It gives a brief breakdown of the key concepts of mediation, including the process, the mediator and it touches on peer to peer mediation.
This PowerPoint explains the basics of negotiations, roles of negotiator, steps for negotiation. This PowerPoint is created under the advice of PrivateCourt, created by Kavya, Saurabh Sawarkar, Jasmine, Hamza Ul Haq, and Akshit.
Mediation
What is Mediation?
An attempt by two parties to resolve their differences or dispute.
Assisted by a neutral third party.
Purpose is to resolve a conflict and create an agreement.
Does not replace the judicial system.
Mediation proceedings are confidential and private.
A mediator only advises, only suggest.
The resolution is up to the two parties using a signed, written agreement.
Informal process.
No judge or jury, no arbitrator.
All parties must agree to the process, usually with a signed mediation agreement.
What Mediators Bring to the Table
Mediation is an approach to conflict resolution
They alter the structure of the interaction
They bring their personal commitment, vision, and humanity to the interaction
They bring a set of skills and procedures
They bring a set of values and ethics.
What Disputants Want from a Mediator
desire for the mediator to help them achieve a good outcome.
They want mediators to be outcome focused and to commit to arriving at a settlement.
disputants often want mediators to hear their point of view and then convince everyone else involved that they are right and should get their way
They bring a set of values and ethics.
The Premises of Mediation
Disputants need help (and can benefit from it). A conflict goes to mediation because the parties feel they need help to arrive at a satisfactory outcome.
Why not go straight to a third-party decision maker
Process is important.
possible for a third party to be attentive to potentially competing interests.
What Mediator Do
Mediators Assess Whether and How to Intervene in a Conflict
Mediators Create or Redesign an Arena for Communication and Negotiation
Mediators Get Parties to Participate
Mediators Manage Emotions and Communication
Mediators Explore Needs at a Useful Level of Depth
Mediators Encourage Incremental and Reciprocal Risk Taking
Mediators Encourage Creativity
Mediators Help People Think Through Their Choices
Mediators Apply Appropriate Amounts of Pressure
When Mediation Works and When It Fails
that successful mediations do not necessarily end in agreements
that failed mediations sometimes do.
Mediation is a powerful intervention.
In presentation nine, one of the most important thing to gain control over is yourself, especially in a hospital setting where emotions may be running high. This presentation demonstrates the ideal ways to handle conflict in any environment, but especially in a hosptial scenario.
Wednesday, October 9, 2013
2pm - 5:30pm
This session is the partner session to "Introduction to Transformative Mediation." This session is an
extension of the introduction where participants will learn and see skills, interventions, and strategies of a
Transformative Mediator and explore the conceptual frameworks of Empowerment and Recognition.
Through large and small group discussion, live demo and video clips, participants will leave the session
with a clear picture of the practice of Transformative Mediation.
Kristine Paranica
Sarah Prom
Dan Simon
An inspiring and insightful presentation of the role and impact of mediation in the workplace. This slidepack has been produced by David Liddle (CEO of The TCM Group), a true thought leader in the resolution of workplace disputes.
This presentation was delivered at one of our popular monthly Mediation Eye Opener workshops in London.
To find out how The TCM Group can help you please visit www.thetcmgroup.com or call 0800 294 9787.
This PowerPoint explains the basics of negotiations, roles of negotiator, steps for negotiation. This PowerPoint is created under the advice of PrivateCourt, created by Kavya, Saurabh Sawarkar, Jasmine, Hamza Ul Haq, and Akshit.
Mediation
What is Mediation?
An attempt by two parties to resolve their differences or dispute.
Assisted by a neutral third party.
Purpose is to resolve a conflict and create an agreement.
Does not replace the judicial system.
Mediation proceedings are confidential and private.
A mediator only advises, only suggest.
The resolution is up to the two parties using a signed, written agreement.
Informal process.
No judge or jury, no arbitrator.
All parties must agree to the process, usually with a signed mediation agreement.
What Mediators Bring to the Table
Mediation is an approach to conflict resolution
They alter the structure of the interaction
They bring their personal commitment, vision, and humanity to the interaction
They bring a set of skills and procedures
They bring a set of values and ethics.
What Disputants Want from a Mediator
desire for the mediator to help them achieve a good outcome.
They want mediators to be outcome focused and to commit to arriving at a settlement.
disputants often want mediators to hear their point of view and then convince everyone else involved that they are right and should get their way
They bring a set of values and ethics.
The Premises of Mediation
Disputants need help (and can benefit from it). A conflict goes to mediation because the parties feel they need help to arrive at a satisfactory outcome.
Why not go straight to a third-party decision maker
Process is important.
possible for a third party to be attentive to potentially competing interests.
What Mediator Do
Mediators Assess Whether and How to Intervene in a Conflict
Mediators Create or Redesign an Arena for Communication and Negotiation
Mediators Get Parties to Participate
Mediators Manage Emotions and Communication
Mediators Explore Needs at a Useful Level of Depth
Mediators Encourage Incremental and Reciprocal Risk Taking
Mediators Encourage Creativity
Mediators Help People Think Through Their Choices
Mediators Apply Appropriate Amounts of Pressure
When Mediation Works and When It Fails
that successful mediations do not necessarily end in agreements
that failed mediations sometimes do.
Mediation is a powerful intervention.
In presentation nine, one of the most important thing to gain control over is yourself, especially in a hospital setting where emotions may be running high. This presentation demonstrates the ideal ways to handle conflict in any environment, but especially in a hosptial scenario.
Wednesday, October 9, 2013
2pm - 5:30pm
This session is the partner session to "Introduction to Transformative Mediation." This session is an
extension of the introduction where participants will learn and see skills, interventions, and strategies of a
Transformative Mediator and explore the conceptual frameworks of Empowerment and Recognition.
Through large and small group discussion, live demo and video clips, participants will leave the session
with a clear picture of the practice of Transformative Mediation.
Kristine Paranica
Sarah Prom
Dan Simon
An inspiring and insightful presentation of the role and impact of mediation in the workplace. This slidepack has been produced by David Liddle (CEO of The TCM Group), a true thought leader in the resolution of workplace disputes.
This presentation was delivered at one of our popular monthly Mediation Eye Opener workshops in London.
To find out how The TCM Group can help you please visit www.thetcmgroup.com or call 0800 294 9787.
Authors: Natalie Van Hemelen, Tim Smits, Peeter Verlegh.
Paper presented at ICORIA 2013 (Zagreb, Croatia)
Please contact @timsmitstim for further information about the study.
ReadySetPresent (Conflict PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. We often frown upon conflict situations in the work place because we assume that their outcome is always negative. However, this is often not always true. Conflict can also be turned into a positive force that can increase personal and organizational effectiveness. 100+ PowerPoint presentation content slides. Conflict PowerPoint Presentation Content slides include topics such as: the definition of conflict, 10+ slides on symptoms and causes of conflict, 5 methods to handle conflict, 10 slides on group conflict and causes, 10 slides with ways to address conflict: ignoring - stifling, defusing, organizational conflict: positive and negative aspects, 4 stages of conflict management, 20+ slides on organizational conflict and conflict management strategies, 17 points on how to overcome deadlocks, 5 types of conflict deadlocks each with causes and techniques to handle: relationship - data - value - interests - structural, conflict models, strategies, 20+ tips, how to’s and more!
Conflict management for leaders - in a school board environmentTom D'Amico
This presentation focuses on conflict in a school environment. The session was delivered to OCSB employees taking the Leadership Journey Part 1 course.
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Delivering Micro-Credentials in Technical and Vocational Education and TrainingAG2 Design
Explore how micro-credentials are transforming Technical and Vocational Education and Training (TVET) with this comprehensive slide deck. Discover what micro-credentials are, their importance in TVET, the advantages they offer, and the insights from industry experts. Additionally, learn about the top software applications available for creating and managing micro-credentials. This presentation also includes valuable resources and a discussion on the future of these specialised certifications.
For more detailed information on delivering micro-credentials in TVET, visit this https://tvettrainer.com/delivering-micro-credentials-in-tvet/
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
2. WHAT IS MEDIATION?
What does mediation mean to you?
How comfortable or uncomfortable do you feel mediating conflict?
How comfortable or uncomfortable do you feel with conflict?
Do you prefer to avoid conflict at all costs, or do you feel comfortable
addressing a conflict after it arises?
3. IN WHAT WAYS DO PEOPLE
COPE WITH CONFLICT?
Avoidance
• Accommodation
• Competition
• Compromise
• Collaboration
CONFLICT
4. SHARING YOUR EXPERIENCES
For returning RAs, what conflicts have you seen between residents
that needed your attention?
For new RAs, what conflicts have you seen or been a part of in the
past?
Was there a solution? If so, what was it?
Was this situation handled appropriately or should it have been
handled differently?
5. MEDIATION DEFINITION
A formal dispute resolution process that
encourages face-to-face dialogue and
problem-solving.
A facilitator helps the parties communicate
effectively and reach a decision, even if that
decision requires the relationship to be
terminated.
A decision is made and follow-up ensures that
progress is made and that the issue is dealt
with appropriately.
6. WHAT DOES A MEDIATOR DO?
Sets-up the mediation (who, where, what and how?).
Provides the “ground rules” for discussion and maintains decorum and a safe
environment for dialogue.
Is an objective observer, questioner, synthesizer, role model, and a person who will
provide appropriate follow-up.
7. WHY DO MEDIATION?
Students are not communicating
effectively, especially when they are in
conflict.
Role-modeling dispute resolution is a
life skill.
RA as teacher and educator.
8. WHAT IS YOUR CONFLICT
MANAGEMENT STYLE?
Collaborating
Competing
Avoiding
Harmonizing
Compromising/Accommodating
9. WHY DOES THIS MATTER?
How you handle conflict personally may reflect
how you mediate conflict with others
Be mindful of how you handle yourself
before stepping into a situation with others
How can your style be utilized?
Is your style to avoid, avoid, avoid, or to
relentlessly push for what you want?
11. RA AS AN EDUCATOR
Students may report feeling lonely and disconnected.
Students have difficulty advocating for themselves,
solving their own problems and speaking up for what
they believe in.
Mediation teaches students to function more
successfully at Wentworth and in the world.
Mediation reinforces idea that conflict is not always
bad, but can be a learning and growing experience.
12. WHEN SHOULD MEDIATION
BE AN OPTION?
Conflict exists and at least one party is unwilling to
talk about it
Both parties express conflict to you but are unwilling
or unable to successfully talk it out with the each other
If you – as an RA – feel frustrated by a situation in
your community and how it has been handled
When a large group of people and perspectives are
involved (floor, hall, etc.)
If you are concerned that doing nothing will only make
the problem worse over time
13. BENEFITS OF MEDIATION
RA as helper and not fixer (you do not have a magic
wand!)
It saves time and teaches skills
Private and confidential (info only goes up, not over)
Less adversarial
Helps to preserve relationships
Little risk … agreements are co-created and
voluntary.
Enhances community and promotes dialogue
Alternative to handling issues through more punitive
measures
14. MEDIATION PROCESS
Ground rules
Confidential
Dialogue
One person at a time
“I” statements
Solution-focused conversation
Statement of the issues (recap)
Definition of the issues (why is this causing such conflict)
Developing alternatives that are realistic, attainable and agreeable
Conclusion/Compromise/Agreement
Follow-up / Formalize Agreement
16. ROLE PLAYS AND
SCENARIOS!
Break into small groups (4)
2 disputants
1 mediator (RA)
1 observer
We will rotate so you can practice the role of the mediator at least once!