Health and Social Care Induction Lesson

1. Examine the ethical issues involved
when providing care and support to
meet individual needs

2. Ethical theories (1)
 The correct moral decision or response is made by:
 Consequentialism: considering the outcomes, or
consequences, of the act, NOT its intentions or motives.
 Deontology: sticking to your obligations and duties, so
focusing on intentions rather than the outcomes of
actions.
 Virtue ethics: focusing on the moral character, or
virtues, of the individuals, so make decisions based on
your own morals and what you feel is the right way to
act towards others.

3. Ethical theories (2)
Principlism: uses four key practices to make a decision,
so combines the best elements of the other theories.
 Autonomy: enabling autonomous people to make independent,
reasoned and informed choices about own care.
 Beneficence: balancing benefits of treatment against the risks
and costs, so benefitting the patient and promoting the wellbeing
of others.
 Non-maleficence: avoiding causing harm, eg side effects.
 Justice: being morally right and fair, distributing a fair share of
benefits, doing what the law says and considering the rights of
the people involved.

4. NHS Checklist for running a meeting to manage conflict
Do Don’t
Make sure the issues are fully
outlined
Conduct your conversation in a public
place
Acknowledge emotions and different
styles
Leave the discussion open, instead
create an action plan
Have a comfortable environment Finish their sentence for them
Set a time frame for the discussion Use jargon
Establish good rapport Constantly interrupt
Use names, and if appropriate, titles,
throughout
Do something else while trying to
listen
Work to cool down the debate in a
hot conflict
Distort the truth
Convince parties in a cool conflict
that something can be done
Use inappropriate humour

5. Conflicts of interest
Before making a decision consider the following:
 What are the risks to the individual and any others?
 What are the professional and legal responsibilities?
 What are the policies of the organisation?
 Have I got all the facts of the case?