The document discusses conflict resolution strategies applicable in various settings, emphasizing the importance of addressing conflicts promptly and maintaining an open mind. It outlines unhealthy versus healthy responses to conflict, highlighting the need for active listening, compromise, and taking responsibility for one's role in conflicts. Additionally, it suggests involving an objective third party, like an instructor or manager, for persistent conflicts to restore trust and teamwork.

1. CONFLICT RESOLUTION
IN THE WORKPLACE, AT HOME, SCHOOL, AND/OR WITH YOUR PEERS
D. D. Millett, RN, BS

3. Conflict…
The main thing to focus on is keeping an open mind and
dealing with the conflict as soon as it arises in order to
prevent it from escalating. Nursing school is filled with
stress and anxiety, as are hospitals, and depending on how
you have learned to react to stress will be one of the key
factors in determining how you will react to conflict.

4. The way you MAY truly
feel! You learn how to
deal with stress and
conflicts as a child; and
sometimes, you may not
have had the best role
models or had difficult
circumstances that
prevented you from
learning to handle
stressful moments.
Given the proper tools,
you will be able to learn.

5. Conflicts…
Conflicts occur for multiple reasons; including that you feel
that someone you are working with is not doing their fair
share of the work or someone within your class who always
wants to do things their way. These conflicts are based on
emotions, our personal history, and a potentially perceived
threat from the other person. How we respond to a conflict
is dependent on the combination of all three issues.

6. The sooner the conflict is addressed, the
sooner there will be conflict resolution.

7. UNHEALTHY WAYS OF REACTING TO CONFLICT:
 AGITATED, HURT, SHAME & ANGER
 CLOSED OFF & EMOTIONAL
 INABILITY TO SEE THE OTHER PERSON’S SIDE
 DENIAL OR REFUSAL TO ACKNOWLEDGE THAT THERE IS A CONFLICT
 WANTS TO AVOID THE ISSUE OF THE CONFLICT
 UNWILLING TO FIND A COMMON GROUND OR TO COMPROMISE
 FEARFUL OF ABANDONMENT
 WITHDRAWS, ISOLATION

9. HEALTHY WAYS OF REACTING TO CONFLICT:
 RESPECTFUL & CALM
 OBJECTIVE & WITH AN OPEN MIND
 ABILITY TO SEE THE OTHER PERSON’S SIDE
 ACKNOWLEDGES THERE IS A CONFLICT
 WANTS TO SEEK RESOLUTION IMMEDIATELY
 WILLING TO COMPROMISE
 DESIRE TO SINCERELY “FORGIVE & FORGET”

10. Keep Open:
to Communicating
& Resolving
Conflicts
As soon as
You
Know
About Them.

11. HELPFUL HINTS TO DECREASE THE EFFECTS OF A
CONFLICT:
RESOLVE THE CONFLICT VS. ALWAYS HAVING TO BE RIGHT.
EXAMINE YOUR OWN PART IN THE CONFLICT & TAKE
RESPONSIBILITY FOR IT.
KEEP AN OPEN MIND.
LEARN HOW TO LISTEN & HOW TO SAY, “I AM SORRY.”

12. HELPFUL HINTS TO DECREASE THE EFFECTS OF A
CONFLICT:
Learn how to ACTIVELY listen to someone, without interruption.
“LISTEN” and Watch there body language and speak with respect.
Pick your Battles wisely and think about the consequences of your
ACTIONS and your WORDS.

13. And…
You may
just have
to move on
and
Agree to
Disagree.

14. CONFLICT: If still persisting…
Agree to go to an instructor
Or manager in order to
Help resolve the issues
Causing the Conflict.
They will be objective and
Listen to both parties.
Most importantly, they will…

15. …Aid in rebuilding the trust and positive attitude
within the work environment and promote
team dynamics.
So your entire
Team can work
Together
Successfully
Once again!