The document discusses the nature and dynamics of mediation as a method for conflict resolution, emphasizing the role of mediators in facilitating communication and negotiation between disputing parties. It outlines what mediators bring to the table, what disputants expect from them, and the premises that underlie the mediation process. The text also highlights the various actions mediators take to assist in resolving conflicts and the factors that contribute to successful or failed mediation outcomes.

1. Mediation
The Dynamics of
Conflict Resolution
Bernard Mayer
เสนอ
รองศาสตราจารย ดร.สมิหรา จิตตลดากร
นางสาวเยาวลักษณ ชาวบานโพธิ์
รหัสประจําตัว 5719860013

2. What Mediators Bring to the Table
What Disputants Want from a Mediator
The Premises of Mediation
What Mediators Do
When Mediation Works and When It Fails

3. What is Mediation?
An attempt by two parties to resolve their differences or dispute.
Assisted by a neutral third party.
Purpose is to resolve a conflict and create an agreement.
Does not replace the judicial system.
Mediation proceedings are confidential and private.
A mediator only advises, only suggest.
The resolution is up to the two parties using a signed, written agreement.
Informal process.
No judge or jury, no arbitrator.
All parties must agree to the process, usually with a signed mediation
agreement.

4. What Mediators Bring to the Table
 Mediation is an approach to conflict resolution
 They alter the structure of the interaction
 They bring their personal commitment, vision,
and humanity to the interaction
 They bring a set of skills and procedures
 They bring a set of values and ethics.

5. What Disputants Want from a Mediator
 desire for the mediator to help them achieve a good
outcome.
 They want mediators to be outcome focused and to commit
to arriving at a settlement.
 disputants often want mediators to hear their point of view
and then convince everyone else involved that they are right
and should get their way
 They bring a set of values and ethics.

6. The Premises of Mediation
 Disputants need help (and can benefit from it). A
conflict goes to mediation because the parties feel
they need help to arrive at a satisfactory outcome.
 Why not go straight to a third-party decision maker
 Process is important.
 possible for a third party to be attentive to
potentially competing interests.

7. What Mediator Do
 Mediators Assess Whether and How to Intervene in a Conflict
 Mediators Create or Redesign an Arena for Communication
and Negotiation
 Mediators Get Parties to Participate
 Mediators Manage Emotions and Communication
 Mediators Explore Needs at a Useful Level of Depth
 Mediators Encourage Incremental and Reciprocal Risk Taking
 Mediators Encourage Creativity
 Mediators Help People Think Through Their Choices
 Mediators Apply Appropriate Amounts of Pressure

8. When Mediation Works and When It Fails
that successful mediations do not
necessarily end in agreements
that failed mediations sometimes do.
Mediation is a powerful intervention.