This document discusses mediation as a third-party approach for conflict resolution. Mediation is a voluntary process in which a neutral party helps disputing parties reach a negotiated settlement. Key benefits of mediation include being informal, quick, flexible, cost-effective, and allowing for creative solutions. Mediation can be used preventively before conflict escalates or curatively after escalation. A typical mediation involves the mediator facilitating understanding between parties and assisting in generating and evaluating options to help the parties reach an agreement. The document advocates for using mediation to resolve disputes whenever possible to avoid costs of litigation and maintain relationships.