This document provides an overview of Module 2 on effective communication from an online course. It covers key topics like the features of effective communication, barriers to communication, and verbal and nonverbal communication. The features discussed include completeness, conciseness, consideration, concreteness, courtesy, clarity and correctness. Barriers covered are linguistic, psychological, physiological, cultural, physical, semantic and more. Verbal communication uses words while nonverbal uses body language, gestures, and other modes. Six types of nonverbal communication are also defined such as chronemics, vocalics, haptics, kinesics, proxemics and artifacts. Post-tasks involve identifying a common miscommunication at home and creating tips to resolve it,

1. Module 2:
Effective Communication
ORAL COMMUNICATION

2. INTRODUCTION
Even if we have learned the fundamentals of
communication, still it is hard to effectively relay what we want
to. It is particularly challenging, because communication is a
complex process. However, in this module, you will be equipped
with tips that will prepare you become a better communicator.
You will learn about the features of effective
communication, the different barriers to communication, and
verbal and non-verbal communication. Armed with this
knowledge and with your constant effort in practice, surely you
are an effective communication in the making!

3. OBJECTIVES
By the end of the module, you should be able to:
1. distinguish the unique feature/s of one communication
process from the other;
2. explain why there is a breakdown in communication;
and
3. use various strategies in order to avoid identified
communication breakdown at home.

4. Pre-Task
Watch a speech delivered by
Celeste Headlee entitled “10 Ways to
Have a Better Conversation”
published by TEDTalks on YouTube.
Write your key takeaway on our
LMS in not more than 100 words.

5. Lesson 1:
Features of an Effective Communication
1. COMPLETENESS
Complete communication is essential to the quality of the
communication process in general. Hence, communication should include
everything that the receiver needs to hear for him/her to respond, react, or
evaluate properly.
2. CONCISENESS
Conciseness does not mean keeping the message short, but making
it direct or straight to the point. Insignificant or redundant information should
be eliminated from the communication that will be sent to the recipient.

6. Lesson 1:
Features of an Effective Communication
3. CONSIDERATION
To be effective, the speaker should always consider relevant
information about his/her receiver such as mood, background, race,
preference, education, status, and needs, among others. By doing so,
he/she can easily build rapport with the audience.
4. CONCRETENESS
Effective communication happens when the message is concrete and
supported by facts, figures, and real-life examples and situations. In this
case, the receiver is more connected to the message conveyed.

7. Lesson 1:
Features of an Effective Communication
5. COURTESY
The speaker shows courtesy in communication by respecting the
culture, values, and beliefs of his/her receivers. Being courteous at all times
creates a positive impact on the audience.
6. CLEARNESS
Clearness in communication implies the use of simple and specific
words to express ideas. It is also achieved when the speaker focuses only
on a single objective in his/her speech so as not to confuse the audience.

8. Lesson 1:
Features of an Effective Communication
7. CORRECTNESS
Correctness in grammar eliminates negative impact on the audience
and increases the credibility and effectiveness of the message.

9. A feature of communication that entails
keeping the message straight to the point:
ⓘ Start presenting to display the poll results on this slide.

10. A feature of communication that entails considering
relevant information about the receiver:
ⓘ Start presenting to display the poll results on this slide.

11. Entails the use of specific words and focusing
on a single objective when communicating:
ⓘ Start presenting to display the poll results on this slide.

12. Including all that the receiver needs to
hear so he/she can respond properly:
ⓘ Start presenting to display the poll results on this slide.

13. Lesson 2:
Barriers to Communication
LINGUISTIC BARRIER
This barrier refers to the inability to communicate using a
language. The causes of linguistic barrier are:
1. Difference in language
2. Regional Accents, Dialects, and Pidgin
3. No clear speech
4. Use of jargons and slang
5. Word choice
6. Literacy and Linguistic ability
7. Grammar and Spelling

14. Lesson 2:
Barriers to Communication
PSYCHOLOGICAL BARRIER
It is the influence of the psychological state of the communicators which
creates an obstacle for effective communication. The causes of psychological
barrier are:
1. Lack of attention
2. Poor retention
3. Distrust and Defensiveness
4. Perception, Viewpoint, Attitudes, and Opinions
5. Emotions
6. Closed mind and Filtering
7. Premature evaluation

15. Lesson 2:
Barriers to Communication
PHYSIOLOGICAL BARRIER
This barrier occurs due to the physical condition of the sender or
receiver which might even be physical disabilities. It includes sensory
dysfunction and other physical dysfunctions. The causes of physiological
barrier are:
1. Deafness and Hearing Impairment
2. Blindness and Vision Impairment
3. Speech Disorders
4. Memory
5. Selective Perception, Filtering, and Alertness (Attention)
6. Physical Condition

16. Lesson 2:
Barriers to Communication
CULTURAL BARRIER
This barrier occurs due to cultural diversity that makes communication
difficult as the mindset of people of different cultures are different, the language,
signs, and symbols are also different. The causes of cultural barrier are:
1. Language
2. Signs and Symbols
3. Stereotypes and Prejudices
4. Behavior and Beliefs
5. Ethnocentrism
6. Religion

17. Lesson 2:
Barriers to Communication
PHYSICAL BARRIER
This is the environmental and natural condition that act as a barrier
in communication in sending the message from sender to receiver. There
are two types of physical barriers:
1. distortion is the meaning of message getting lost during the handling
process in communication while encoding and decoding. and noise;
and
2. noise is the disruption found in the environment of the
communication.

18. Lesson 2:
Barriers to Communication
PHYSICAL BARRIER
The causes of physical barrier are:
1. Environment or Climate
2. Time and Distance
3. Medium Disturbance or Technical Problem
4. Workspace Design
5. Noise
6. Information Overflow

19. Lesson 2:
Barriers to Communication
SEMANTIC BARRIER
This refers to the symbolic obstacles that distort the sent message
in some other way than intended, making the message difficult to
understand. There are two types of semantic barriers:
1. denotative barrier arises due to the definition or meaning of a word
used differently by sender and receiver; and
2. connotative barrier refers to the difference of meaning according to
different abstract situations, contexts, actions, and feelings.

20. Lesson 2:
Barriers to Communication
SEMANTIC BARRIER
The causes of semantic barrier are:
1. Homophones, Homonyms, and Homographs
2. Cultural Difference
3. Difference in use of words
4. Body Language and Gestures
5. Differences in dialects
6. Filtering by senders and selective perception by receivers

21. The use of jargon is a form of
ⓘ Start presenting to display the poll results on this slide.

22. Distrust and defensiveness is a form
of:
ⓘ Start presenting to display the poll results on this slide.

23. Impairments and disorders are forms
of:
ⓘ Start presenting to display the poll results on this slide.

24. Religion and ethnocentrism are forms
of:
ⓘ Start presenting to display the poll results on this slide.

25. Medium disturbance and/or technical
problems are forms of:
ⓘ Start presenting to display the poll results on this slide.

26. Body language and gestures are
forms of:
ⓘ Start presenting to display the poll results on this slide.

27. Lesson 3:
Verbal and Nonverbal Communication
VERBAL COMMUNICATION
Verbal communication is a form of communication in which you use
words to interchange the information with other people either in the form of
speech or writing. For effective and successful verbal communication, use
words to express ideas that can be easily understood by the person you are
talking to.
NONVERBAL COMMUNICATION
Nonverbal communication does not use words for communicating
anything, but some other modes are used such as body language, facial
expressions, sign language, and so forth.

28. Lesson 3:
Verbal and Nonverbal Communication
SIX TYPES OF NONVERBAL COMMUNICATION
1. CHRONEMICS
is the study of how people use time. In
communication, this also refers to the use of time
which speaks about the personality of the sender
or receiver.
2. VOCALICS or Paralanguage
is the term used to describe vocal qualities such as
pitch, volume, inflection, rate of speech, and
rhythm. In communication, this refers to the voice
qualities used by the sender or receiver.

29. Lesson 3:
Verbal and Nonverbal Communication
SIX TYPES OF NONVERBAL COMMUNICATION
3. HAPTICS
is the use of touch in communication which is one
way to express feelings and emotions. Examples
are hugs, kisses, handshakes, holding hands,
shoulder pat, and many more.
4. KINESICS
is the study of the body language of a person. In
other words, these are the use of gestures, head
movements and posture, eye contact, and facial
expressions in communication.

30. Lesson 3:
Verbal and Nonverbal Communication
SIX TYPES OF NONVERBAL COMMUNICATION
5. PROXEMICS
is the distance maintained by a person while
communicating with others which determines the
relationship between the sender and the receiver.
a. Intimate space consists of space that ranges from
touch to eighteen inches which are used for those
whom we are close (family members, close friends,
and intimate partners).
b. Personal space ranges from eighteen inches to
four feet and is reserved for most conversations with
non-intimate others (friends and acquaintances).

31. Lesson 3:
Verbal and Nonverbal Communication
SIX TYPES OF NONVERBAL COMMUNICATION
5. PROXEMICS
c. Social space extends from four to twelve feet and
is used for small group interactions such as sitting
around a dinner table with others or a group meeting.
d. Public space extends beyond twelve feet and is
most often used in public speaking situations.

32. Lesson 3:
Verbal and Nonverbal Communication
SIX TYPES OF NONVERBAL COMMUNICATION
6. ARTIFACTS
refers to the use of the appearance of a person
which speaks about his/her personality. Your choice
of clothing, hair-style, jewelry, automobiles, as well
as maintaining your body, already expresses
meaning to those around you about what you value
and the image you wish to put forth.

33. A type of nonverbal communication which
refers to the sender/receiver/s use of time:
ⓘ Start presenting to display the poll results on this slide.

34. A form of nonverbal communication which
involves use of body language and gestures:
ⓘ Start presenting to display the poll results on this slide.

35. The use of touch (hugs, kisses, pats) as
a form of nonverbal communication:
ⓘ Start presenting to display the poll results on this slide.

36. The use of clothing, accessories, and
objects as forms of nonverbal
communication:
ⓘ Start presenting to display the poll results on this slide.

37. The distance between communicators which determine
the relationship between the sender and the receiver:
ⓘ Start presenting to display the poll results on this slide.

38. POST-TASK:
▪ Decide if you will do it on your own or with
others. From the topics discussed here,
identify a common miscommunication at
home and create your own three tips about
resolving it through effective
communication.
▪ Create a vlog about it. Either at the
beginning or end of the blog, introduce
yourself/selves. Submit your work on
Flipgrid:
https://flipgrid.com/c07bd496
BLOG IT OUT!

39. SCHOLASTIC
READING ACTIVITY
▪ School Code: PHLHYWH
▪ Use the login details provided for you.
You can access books thru the
Scholastic Literacy Pro Library.
▪ Read 2 Books of your choice
(preferably Non-Fiction, according to
your lexile level) from the Literacy Pro
Library and take the corresponding
quiz.
▪ Submit your score to the class
secretary (no. of correct answers
obtained) every Monday for record
keeping.
▪ Deadline: October 27, 2021

40. CLASS SCHEDULE
1st Quarter Exam:
Friday, Oct. 22 (8:00 – 9:30 am)
Submission of Activities for Module 2: until
October 27, 2021
Tuesdays: Virtual Meeting
▪ Next Virtual Meeting:
October 26 (2:00 – 4:00 pm)
Mondays, Wednesdays, and Fridays
(Asynchronous days):
▪ LMS Enrollment Key: OC_RCDM2021
▪ Study at your own time and pace
▪ For any concern regarding your lesson or
learning activities, chat directly thru MS Teams.
Inquiries are entertained strictly during business
hours (8:00 am to 5:00 pm).