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PATRICK ROSS
Miami, Florida 33133  mcbigrub@gmail.com  (786) 612-1685  www.tigerslair-ms.com
Windows Server System Cent...
Certification Number: E232-3952
Certification/Version: Windows Server® 2008 Server Administrator MCITP
Certification Numbe...
 Internet Access - Setup DSL / Cable routers with remote access, email, firewall security.
 Secure WLAN - Setup with a "...
telecom, procurement, PC, iPad, Printers, Cisco VOIP Telephony, Juniper SA, Remote
Connectivity, Network Connectivity, MDM...
 Configured network protocols and hardware
 Build, install network cables Cat 5, 6
 Configure, install wireless network...
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Windows Server Active Directory Systems Administrator

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Windows Server Active Directory Systems Administrator

  1. 1. PATRICK ROSS Miami, Florida 33133  mcbigrub@gmail.com  (786) 612-1685  www.tigerslair-ms.com Windows Server System Center 2012 R2 Administrator / IT Systems Network Engineer Solutions-focused IT System and Network Administrator with 15 + years of experience providing rapid and client- focused technical support to end users; Adept articulator of complex technical concepts to users of varying technical understandings. Demonstrated capacity to identify root causes while directing users to lasting resolutions. Proven ability to master new tools and technologies quickly. Adapting to Enterprise specific cultures.  LAN/WAN/WLAN, infrastructure development & planning, Network Administration  Systems, evaluation, configuration, deployment, BCP-DRS  Administered Windows Server / Desktop Virtualization Infrastructure, Network devices, Migrations / Password Reset  Cisco Routing and Switching, Juniper SA  Active Directory DS, AD RMS, ADFS, ADCS, DHCP, DNS, ACL, DAC, RBAC  Security / Performance Monitoring Network devices, System Center 2012 R2 Admin and Deployment Configuration Manager  ITIL / MOF Foundation, Service Now, Service Manager, Sales Force CRM / SLA EDUCATION/TRAINING New Horizons Computer Learning Centers, Miami, Florida  Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure  Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory  Planning and Administering Windows Server 2008 Servers,  Installing and Configuring the Windows 7 Client, Supporting Users Running the Microsoft Windows XP Operating System  Implementing and Managing Windows Server 2008 Hyper-V  Comp TIA Network + ce, Security + ce  Cisco CCNA completed May 11, 2013 Long Beach City College, Long Beach, California  Associate of Science in Computer Technology, graduated: 1999.  Associate of Science in Computer Science, graduated: 1999  Associate of Fine and Applied Arts Commercial Recording Technology, graduated: 1999.  Associate of Fine and Applied Arts Record Production Technology, graduated: 1999.  Boeing Scholarship Grant Apple Campus, Cupertino, California  Mac OS X Administration Basics and Server Essentials completed: March 15th, 2002. TECHNICAL SUMMARY MS | MCPS | MCTS | MCSA | MCSE | CCNA | CompTIA Network +ce | CompTIA Security + ce | Mac OS X Certification/Version: Windows Server® 2008 R2, Server Virtualization MCTS Certification Number: E208-0488 Certification/Version: Windows ® 7, Configuration MCTS Certification Number: E192-8800 Certification/Version: Windows Server® 2008 Network Infrastructure, Configuration MCTS Certification Number: E184-2005 Certification/Version: Windows Server® 2008 Active Directory, Configuration MCTS
  2. 2. Certification Number: E232-3952 Certification/Version: Windows Server® 2008 Server Administrator MCITP Certification Number: E242-9756 Certification/Version: Microsoft Certified Solution Associate MCSA Windows Server® 2008 Certification Number: E242-9758 Certification/Version: Comp TIA Network + ce Certification Number: BP3H4XWDQ344CDVD Certification/Version: Comp TIA Security + ce Certification Number: 6H1Y69ML9H1E5984 Certification/Version: Cisco Certified Network Associate CCNA Certification Number: CSCO12412025 Certification/Version: Server Virtualization with Windows Server Hyper-V & System Center Specialist Certification Number: E569-1997 Certification/Version: Microsoft Certified Professional MCP Certification Number: E569-1998 Certification/Version: MCSA Windows Server 2012 Certification Number: E736-9173 Certification/Version: MCSE Windows Server Infrastructure Certification Number: E739-0643 Certification/Version: Administering and Deploying System Center 2012 Configuration Manager MCTS Certification Number: F149-1202 Certification/Version: Implementing Microsoft Azure Infrastructure Solutions MS Certification Number: F179-3991 Certification/Version: Mac OS X Administration Basics and Server Essentials INDEPENDENT CONTRACTOR PROJECTS / WORK EXPERIENCE Allied Worldwide LTD, Miami, Florida June 2014 to Present Independent Contractor / Tata Consultancy Services EUC-SUPPORT NAM Tier II Systems Administrator TCS (an Allied customer) are contracted to provide a 1st Line Remote Service Desk to Diageo (Diageo is a Allied customer) staff worldwide. Upon receipt of technical incident, I log it in Service Manager system and resolve the incident. If not resolved, escalated to 2nd line support Service Desk queue & resolve incidents that are not solved by the 1st line team. My Responsibilities are to work with users to resolve tickets locally & close the ticket on the system or escalate to another team within Tata Consultancy Services (TCS). Responsibilities  LAN/WAN/WLAN, TCP/IP Protocol, development infrastructure planning, implementation  Systems, evaluation, configuration, deployment, migration, update, backup, recovery, password reset  Network Administration / Windows Server / Desktop Virtualization Infrastructure  Active Directory, Windows server roles DHCP, DNS, IIS, RBAC, ACL’s, Group Policy configuration  Security / Performance Monitoring of logs, servers, firewalls, IDS / IPS.  ITIL Foundation, MOF Foundation, rapid SLA response  Service Manager / Now CRM / SLA Reporting & accurate incident details & remedial actions taken.  Experienced troubleshooting Macintosh & PC problems via phone, remote tools & desktop support.  Mac OS X, Windows 2000/XP (Network+, MCPS, MS. MCTS, MCSA, MCSE, CCNA qualified)  Microsoft Office Application Desktop Support  Citrix, VM-ware, Windows Hyper-V, Cisco VOIP, routers & switches, Juniper SA, IBM tape-backup sys.  Support / administrate of Windows 2000/2003/2008/2012 servers & Windows XP/7 desktop OS, IIS 6/7  Windows Server associated infrastructure, architecture/services.  MDM Configuration / Administration / Deployment, hand-held scanners, Barcode Readers.  Tier II Support US providing technical assistance to 270 to 5500 U.S., U.K., India, China, LATAM. Tiger’s Lair Multimedia Studios, LLC, Miami/Fort Lauderdale Area March 2014 to Present IT Windows System Engineer Tier II / III / Network Consultant  Mac, PC, Wintel/Dell/HP/Lenovo, Server, Networking  LAN/WAN/WLAN, TCP/IP Protocol, development infrastructure planning, implementation  Windows System Center 2012 R2 Deployment and Administration Configuration Manager, Service Manager, Virtual Machine Manager, Operations Manager.  Microsoft Azure Infrastructure Solutions, Microsoft Intune Mobility Management  Linux Redhat RHEL 6 / 7 CentOS Server Installation, Configuration, Administration  Hard Drives Replacement - Includes installation of the new drive and transfer of data. Windows and Mac Operating System Updates / Upgrades.  Storage Platform Technologies NAS NFS/CIFS/HTTP – SAN FC Protocols
  3. 3.  Internet Access - Setup DSL / Cable routers with remote access, email, firewall security.  Secure WLAN - Setup with a "mesh" Wi-Fi network.  Data Backup / Backup to the Cloud.  MDM Configuration / Administration / Deployment.  MS Office and iWork training!  Virus /Spyware Cleaning - remove most virus, trojans, ad-ware and spyware.  Office moves - including wiring, moving computers, printers, phone system, network and servers.  Antivirus Software - install and configure enterprise anti-virus solutions to ensure that all your computers are protected and update.  DVR /Security Camera -home and office camera system.  Firewall / Network Security - secure all network traffic and provide detail reports on website visited, downloads, and bandwidth usage. Controlled Wi-Fi access.  Website Maintenance / SEO.  E-mail Install. Configure, Administration  Microsoft Office 365 / Google Apps / Cloud Desktop - Setup Microsoft Office 365 or Google Apps or a Virtual Desktop Solution.  Training / Consulting Services - Training to use your technology like an expert.  Wiring / Cabling - Network, home theater, Wi-Fi.  Streaming Video.  Printer /Scanner /Copier Setup and Maintenance. • Management of Hyper-V, VMware, and Citrix virtual networks using System Center 2012 R2 Virtual Machine Manager. SCVMM used to deploy and manage virtual machines and services across multiple hypervisors, including Citrix XenServer hosts. Discovery and management of XenServer hosts and pools, create, manage, store, place and deploy virtual machines and services on XenServer hosts. Managing XenServer hosts through VMM with regard to Linux-based guest operating systems. Marsh & McLennan Agency / Seitlin, Miami, Florida February 2014 to March 2014 Independent Contractor, Network Administrator / IT Deskside Support Analyst  IT Deskside Support Analyst responsible for providing technical assistance to 50 to 200 employees.  Deskside Support Technician is the provision of local technology hardware and software support. 
 
  Document all work, including research and resolution in Numara, TrackIT- CRM / SLA.  Hardware/software support, video conferencing support, Ricoh, HP printer troubleshooting, configuration of Laptops, asset management, network support, telecom, procurement, PC, Printers, Cisco VOIP Telephony, Remote Desktop Connectivity, RSAT Network Connectivity.  Window 7 operating systems, software installation, configuration, migration, updates, Anti-Virus. 
 Windows, Dell, HP, Lenovo - Symantec Ghost imaging and deployment.  Windows server 2003 / 2008 R2 systems and applications, Active Directory.  Service Manager tickets, walk-in or other internal help requests.  MS Office 2007, Microsoft Exchange Server 2007/2010, Citrix, WebEx, Tandberg/Polycomm, McAfee Endpoint Encryption, PGP Encryption, Nexsure, Sagitta, Dell Controller Perc 5/I RAID, Unitrends Enterprise Backup.  Successfully troubleshoot, resolve or escalate technical problems to meet SLA. 
 
  Comply with standard operating procedures to deliver quality solutions/service.  Manage expectations of the customer and provides quality customer service at all times. Price Waterhouse Coopers, Miami / Hallandale, Florida December 2013 to February 2014 Independent Contractor, IT Technical-Field Services Support Specialists Tier II  Field Services Support Specialist is the provision of local technology hardware and software support. 
 
  Improved build/deployment procedure to increase VDI production for new & existing employees.  Consulted with TCS IT teams to improve SLA expectation for VDI build / deployment worldwide.  Service Manager 9 CRM / SLA tickets, walk-in or other internal help requests. 
 
  Successfully troubleshoot, resolved or escalated technical problems to meet SLA expectation. 
 
  Comply with company operating procedures to deliver quality solutions/service. 
  
 Communicated with internal/external contacts on matters requiring technical explanation. 
  
 Manage expectations of end user(s) and provides quality customer service at all times. 
 
  Document all work, including research and resolution in Service Manager 9 ticket tracking system.  US IT Deskside Support Technician responsible for providing technical assistance to 150 to 1500 throughout the U.S., U.K., India.  Hardware/software support, video conference support, LexMark, Xerox printer troubleshooting, configuration of Lenovo Series Laptops, Desktop Workstation, asset management, network support,
  4. 4. telecom, procurement, PC, iPad, Printers, Cisco VOIP Telephony, Juniper SA, Remote Connectivity, Network Connectivity, MDM Configuration / Administration / Deployment, Smart Phones (iOS). 
 
  Windows XP Professional and Window 7 operating systems, software installation, configuration, migration, updates, password reset, AD Rights Management & Group Policy, Anti-Virus. 
 Windows, Mac, HP VDI imaging and deployment  Windows OS & applications, network printers, network devices, Active Directory, PowerShell  Administrate VMware Viewer 5.4 Virtual Desktop Infrastructure build and deployment
 .  Lotus Notes / Domino Server, MS Office 2010, Citrix, WebEx, Tandberg / Polycomm, SharePoint, McAfee Endpoint Encryption, Junos Pulse VPN configuration.  Administered Hyper-V, VMware, and Citrix virtual networks using System Center Virtual Machine Manager. Virtual Machine Manager (VMM) used to deploy and manage virtual machines and services across multiple hypervisors, including Citrix XenServer hosts. Use of VMM to manage the day-to-day operations of XenServer hosts and XenServer pools, discovery and management of XenServer hosts and pools, create, manage, store, place and deploy virtual machines and services on XenServer hosts. Administer XenServer hosts through VMM with regard to Linux-based guest operating systems.  Use VMM to make resources from Hyper-V, XenServer and VMware ESXi hosts available to private cloud deployments, using SCVMM, PowerShell scripting. ProMedical IT, Boca Raton, Florida November 2013 to January 2014 Independent IT contractor, IT Systems Network Administrator, Remote IT Operations  Consulted
 on office network restructuring project for Dr. Lee Gibstein  Installed / configured a DHCP, DNS, File Services, Windows Server 2008 R2 upgrade.  Configuration of Active Directory, DHCP, DNS, IIS, RBAC, ACL’s, Group Policy enforcement.  Migrated user profiles from individual workstation to a central repository in Active Directory  Created Roaming profiles for all employees in offices of Dr. Lee Gibstein. Receptionist, Nurses station, Operating room / Surgeries, Associates.  Raid 1 backup configured to store patient EMR files
  Restructured existing network infrastructure for Active Directory Global Catalog Domain Controller  Network Security was reinforced to insure HIPAA Compliance adherence in medical office.  Cloud Backup 
 Office Backup Solutions
  Remote Office VPN
 configured, tested, and put into production.  Network Infrastructure Maintenance and Support
 System was evaluated and documented for future upgrades Paradigm Technologies, Chicago, Illinois August 2013 to January 2014 Independent IT contractor, IT technician, Operations  Desktop Support Specialist – Remote IT Administration  SOX Audit of Servers, routers, switches, laptops, desktops, thin clients, firewall, hubs, printers, VOIP phones, docking stations.  Oversaw the replacement of Windows Servers, Cisco routers, Cisco switches, Gateway laptops, Gateway desktops, HP thin clients, firewall, hubs, printers, VOIP phones, docking stations from Medica Health Care to United Health Care Group for 1500 employees in South Florida area. Saveology.com / Techzilla Tech Support, Margate, Florida July 2013 to September 2013 Tier II Tech Support, IT, Operations, Sales, Customer Service.  Help Desk Call Center. Responsible for troubleshooting and repairing issues that customer has with a variety of electronic devices. (Logmein, Team Viewer, Bomgar) Remote Desktop Support  Desktop Support Specialist responsible for answering inbound phone calls and providing technical assistance to 250,000+ members. 
 Sales Force™ CRM / SLA Reporting.  Assisted customers over the phone, and remotely to support with extensive set of solutions such as virus removal, computer/device repair work, data recovery, PC/game console setup, house gadget support, e-mail set up, networking and software application setup. Installed operating systems, applications, and Smart phone – Apple, Samsung, and Blackberry (IOS) MDM Configuration / Administration / Deployment, Configure network policies, protocol and hardware  Up-selling proprietary anti-virus and registry cleaner software to customers when needed to avoid further problems TecVisors, Miami, Florida June 2012 to January 2013 Independent Contractor, Software Specialist / IT Networking Consultant  Design, install, and monitor client networks from simple single-server environments to complex multi- server, multi-site networks  Desktop Support Specialist  Installed Windows / Mac OS X operating systems, applications, and drivers
  5. 5.  Configured network protocols and hardware  Build, install network cables Cat 5, 6  Configure, install wireless networks, access points Vinpax LLC, Miami, Florida May 2011 to June 2012 Independent Contractor, IT Support Specialist / IT Networking Consultant / Webmaster  Provided hardware and software technical support.  Ensured compatibility of website with operating systems such as Windows and Macintosh.  Installed Windows / Mac OS X operating systems, applications, and drivers. Configured network protocols and hardware.  Windows Server 2000/2003 configuration, deployment, trouble shoot. Tiger’s Lair Multimedia Studios, Long Beach, California April 2006 to January 2011 CEO / Owner  Recording Engineer, Record Producer, Studio Manager  Songwriter, Arranger, Editor  Computer Music Programming and Editor  ProTools, Digital Performer, Cubase, Vision, Cakewalk, Logic Pro  IT Support Networking Consultant, Webmaster Long Beach City College, Long Beach, California December 1999 to March 2006 Instructional Multimedia Web Programmer / Webmaster / Content Expert / Desktop Support Specialist  Provided technical support for 225 Instructors+ 45,000 Students (per semester).  Ensured proper maintenance of workstations, printers, and peripherals.  Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.  Responded to user service requests and expediently resolve trouble tickets to maximize system uptime.  Configured network policies, protocols, and hardware.  Server configuration and deployment – Windows NT4.0/ 2000/2003, Mac OS X (DHCP / QuickTime Streaming), Linux Red Hat RHEL 6/7, IIS 5, SQL, Apache, TomCat, Perl.  Macromedia Authorware, Dreamweaver, QuickTime, Real Networks, Flash, Adobe Premier, Final Cut Pro, Microsoft Office, PowerPoint, Excel, Word, Messenger  Developed, programmed, and integrated instructional technology into the college curricula.  Developed customized technology-based tutorials, practices, simulation and interactive courseware:  Supported disaster recovery plans, performed regular backups, and created Ghost images of workstations prior to upgrades  DARE to Care: Disability Accommodations Training Environment an interactive, Web-based, multimedia training program in which faculty learn to identify and solve disabled student issues in their on-campus and distance learning classes. As of April 2006, in addition to LBCC faculty users, over 200 users from 96 educational institutions nationwide have used “DARE to Care” at their institutions.  A System Approach to Learning with Technology (SALT), in collaboration with the Learning and Academic Resources department, funded by the CCCCO Fund for Student Success and Fund for Instructional Improvement. 

  Success in Distance Education (S.I.D.E Road) - (in collaboration with the Learning and Academic Resources department), funded by the CCCCO Fund for Student Success.  CHISPA- Caring for Hispanic Patients interactively (in collaboration with the School of Health and Science)

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