1. PATRICK ROSS
Miami, Florida 33133  mcbigrub@gmail.com  (786) 612-1685  www.tigerslair-ms.com
Windows Server System Center 2012 R2 Administrator / IT Systems Network Engineer
Solutions-focused IT System and Network Administrator with 15 + years of experience providing rapid and
client- focused technical support to end users; Adept articulator of complex technical concepts to users of
varying technical understandings. Demonstrated capacity to identify root causes while directing users to lasting
resolutions. Proven ability to master new tools and technologies quickly. Adapting to Enterprise specific cultures.
 LAN/WAN/WLAN, infrastructure
development & planning, Network
Administration
 Systems, evaluation, configuration,
deployment, BCP-DRS
 Administered Windows Server / Desktop
Virtualization Infrastructure, Network
devices, Migrations / Password Reset
 Cisco Routing and Switching, Juniper SA
 Active Directory DS, AD RMS, ADFS,
ADCS, DHCP, DNS, ACL, DAC, RBAC
 Security / Performance Monitoring Network
devices, System Center 2012 R2 Admin
and Deployment Configuration Manager
 ITIL / MOF Foundation, Service Now,
Service Manager, Sales Force CRM / SLA
EDUCATION/TRAINING
New Horizons Computer Learning Centers, Miami, Florida
 Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008
Active Directory
 Planning and Administering Windows Server 2008 Servers,
 Installing and Configuring the Windows 7 Client, Supporting Users Running the Microsoft
Windows XP Operating System
 Implementing and Managing Windows Server 2008 Hyper-V
 Comp TIA Network + ce, Security + ce
 Cisco CCNA completed May 11, 2013
Long Beach City College, Long Beach, California
 Associate of Science in Computer Technology, graduated: 1999.
 Associate of Science in Computer Science, graduated: 1999
 Associate of Fine and Applied Arts Commercial Recording Technology, graduated: 1999.
 Associate of Fine and Applied Arts Record Production Technology, graduated: 1999.
 Boeing Scholarship Grant
Apple Campus, Cupertino, California
 Mac OS X Administration Basics and Server Essentials completed: March 15th, 2002.
TECHNICAL SUMMARY
MS | MCPS | MCTS | MCSA | MCSE | CCNA | CompTIA Network +ce | CompTIA Security + ce | Mac OS X
Certification/Version: Windows Server® 2008 R2, Server Virtualization MCTS
Certification Number: E208-0488
Certification/Version: Windows ® 7, Configuration MCTS
Certification Number: E192-8800
Certification/Version: Windows Server® 2008 Network Infrastructure, Configuration MCTS
Certification Number: E184-2005
Certification/Version: Windows Server® 2008 Active Directory, Configuration MCTS

2. Certification Number: E232-3952
Certification/Version: Windows Server® 2008 Server Administrator MCITP
Certification Number: E242-9756
Certification/Version: Microsoft Certified Solution Associate MCSA Windows Server® 2008
Certification Number: E242-9758
Certification/Version: Comp TIA Network + ce
Certification Number: BP3H4XWDQ344CDVD
Certification/Version: Comp TIA Security + ce
Certification Number: 6H1Y69ML9H1E5984
Certification/Version: Cisco Certified Network Associate CCNA
Certification Number: CSCO12412025
Certification/Version: Server Virtualization with Windows Server Hyper-V & System Center Specialist
Certification Number: E569-1997
Certification/Version: Microsoft Certified Professional MCP
Certification Number: E569-1998
Certification/Version: MCSA Windows Server 2012
Certification Number: E736-9173
Certification/Version: MCSE Windows Server Infrastructure
Certification Number: E739-0643
Certification/Version: Administering and Deploying System Center 2012 Configuration Manager MCTS
Certification Number: F149-1202
Certification/Version: Implementing Microsoft Azure Infrastructure Solutions MS
Certification Number: F179-3991
Certification/Version: Mac OS X Administration Basics and Server Essentials
INDEPENDENT CONTRACTOR PROJECTS / WORK EXPERIENCE
Allied Worldwide LTD, Miami, Florida June 2014 to Present
Independent Contractor / Tata Consultancy Services EUC-SUPPORT NAM Tier II Systems Administrator
TCS (an Allied customer) are contracted to provide a 1st Line Remote Service Desk to Diageo (Diageo is a
Allied customer) staff worldwide. Upon receipt of technical incident, I log it in Service Manager system and
resolve the incident. If not resolved, escalated to 2nd line support Service Desk queue & resolve incidents that
are not solved by the 1st line team. My Responsibilities are to work with users to resolve tickets locally & close
the ticket on the system or escalate to another team within Tata Consultancy Services (TCS).
Responsibilities
 LAN/WAN/WLAN, TCP/IP Protocol, development infrastructure planning, implementation
 Systems, evaluation, configuration, deployment, migration, update, backup, recovery, password reset
 Network Administration / Windows Server / Desktop Virtualization Infrastructure
 Active Directory, Windows server roles DHCP, DNS, IIS, RBAC, ACL’s, Group Policy configuration
 Security / Performance Monitoring of logs, servers, firewalls, IDS / IPS.
 ITIL Foundation, MOF Foundation, rapid SLA response
 Service Manager / Now CRM / SLA Reporting & accurate incident details & remedial actions taken.
 Experienced troubleshooting Macintosh & PC problems via phone, remote tools & desktop support.
 Mac OS X, Windows 2000/XP (Network+, MCPS, MS. MCTS, MCSA, MCSE, CCNA qualified)
 Microsoft Office Application Desktop Support
 Citrix, VM-ware, Windows Hyper-V, Cisco VOIP, routers & switches, Juniper SA, IBM tape-backup sys.
 Support / administrate of Windows 2000/2003/2008/2012 servers & Windows XP/7 desktop OS, IIS 6/7
 Windows Server associated infrastructure, architecture/services.
 MDM Configuration / Administration / Deployment, hand-held scanners, Barcode Readers.
 Tier II Support US providing technical assistance to 270 to 5500 U.S., U.K., India, China, LATAM.
Tiger’s Lair Multimedia Studios, LLC, Miami/Fort Lauderdale Area March 2014 to Present
IT Windows System Engineer Tier II / III / Network Consultant
 Mac, PC, Wintel/Dell/HP/Lenovo, Server, Networking
 LAN/WAN/WLAN, TCP/IP Protocol, development infrastructure planning, implementation
 Windows System Center 2012 R2 Deployment and Administration Configuration Manager, Service
Manager, Virtual Machine Manager, Operations Manager.
 Microsoft Azure Infrastructure Solutions, Microsoft Intune Mobility Management
 Linux Redhat RHEL 6 / 7 CentOS Server Installation, Configuration, Administration
 Hard Drives Replacement - Includes installation of the new drive and transfer of data.
Windows and Mac Operating System Updates / Upgrades.
 Storage Platform Technologies NAS NFS/CIFS/HTTP – SAN FC Protocols

3.  Internet Access - Setup DSL / Cable routers with remote access, email, firewall security.
 Secure WLAN - Setup with a "mesh" Wi-Fi network.
 Data Backup / Backup to the Cloud.
 MDM Configuration / Administration / Deployment.
 MS Office and iWork training!
 Virus /Spyware Cleaning - remove most virus, trojans, ad-ware and spyware.
 Office moves - including wiring, moving computers, printers, phone system, network and servers.
 Antivirus Software - install and configure enterprise anti-virus solutions to ensure that all your
computers are protected and update.
 DVR /Security Camera -home and office camera system.
 Firewall / Network Security - secure all network traffic and provide detail reports on website visited,
downloads, and bandwidth usage. Controlled Wi-Fi access.
 Website Maintenance / SEO.
 E-mail Install. Configure, Administration
 Microsoft Office 365 / Google Apps / Cloud Desktop - Setup Microsoft Office 365 or Google Apps or a
Virtual Desktop Solution.
 Training / Consulting Services - Training to use your technology like an expert.
 Wiring / Cabling - Network, home theater, Wi-Fi.
 Streaming Video.
 Printer /Scanner /Copier Setup and Maintenance.
• Management of Hyper-V, VMware, and Citrix virtual networks using System Center 2012 R2 Virtual
Machine Manager. SCVMM used to deploy and manage virtual machines and services across multiple
hypervisors, including Citrix XenServer hosts. Discovery and management of XenServer hosts and
pools, create, manage, store, place and deploy virtual machines and services on XenServer hosts.
Managing XenServer hosts through VMM with regard to Linux-based guest operating systems.
Marsh & McLennan Agency / Seitlin, Miami, Florida February 2014 to March 2014
Independent Contractor, Network Administrator / IT Deskside Support Analyst
 IT Deskside Support Analyst responsible for providing technical assistance to 50 to 200 employees.
 Deskside Support Technician is the provision of local technology hardware and software support.
 Document all work, including research and resolution in Numara, TrackIT- CRM / SLA.
 Hardware/software support, video conferencing support, Ricoh, HP printer troubleshooting,
configuration of Laptops, asset management, network support, telecom, procurement, PC, Printers,
Cisco VOIP Telephony, Remote Desktop Connectivity, RSAT Network Connectivity.
 Window 7 operating systems, software installation, configuration, migration, updates, Anti-Virus.
Windows, Dell, HP, Lenovo - Symantec Ghost imaging and deployment.
 Windows server 2003 / 2008 R2 systems and applications, Active Directory.
 Service Manager tickets, walk-in or other internal help requests.
 MS Office 2007, Microsoft Exchange Server 2007/2010, Citrix, WebEx, Tandberg/Polycomm, McAfee
Endpoint Encryption, PGP Encryption, Nexsure, Sagitta, Dell Controller Perc 5/I RAID, Unitrends
Enterprise Backup.
 Successfully troubleshoot, resolve or escalate technical problems to meet SLA.
 Comply with standard operating procedures to deliver quality solutions/service.
 Manage expectations of the customer and provides quality customer service at all times.
Price Waterhouse Coopers, Miami / Hallandale, Florida December 2013 to February 2014
Independent Contractor, IT Technical-Field Services Support Specialists Tier II
 Field Services Support Specialist is the provision of local technology hardware and software support.
 Improved build/deployment procedure to increase VDI production for new & existing employees.
 Consulted with TCS IT teams to improve SLA expectation for VDI build / deployment worldwide.
 Service Manager 9 CRM / SLA tickets, walk-in or other internal help requests.
 Successfully troubleshoot, resolved or escalated technical problems to meet SLA expectation.
 Comply with company operating procedures to deliver quality solutions/service.
 Communicated with internal/external contacts on matters requiring technical explanation.
 Manage expectations of end user(s) and provides quality customer service at all times.
 Document all work, including research and resolution in Service Manager 9 ticket tracking system.
 US IT Deskside Support Technician responsible for providing technical assistance to 150 to 1500
throughout the U.S., U.K., India.
 Hardware/software support, video conference support, LexMark, Xerox printer troubleshooting,
configuration of Lenovo Series Laptops, Desktop Workstation, asset management, network support,

4. telecom, procurement, PC, iPad, Printers, Cisco VOIP Telephony, Juniper SA, Remote
Connectivity, Network Connectivity, MDM Configuration / Administration / Deployment, Smart
Phones (iOS).
 Windows XP Professional and Window 7 operating systems, software installation, configuration,
migration, updates, password reset, AD Rights Management & Group Policy, Anti-Virus.
Windows, Mac, HP VDI imaging and deployment
 Windows OS & applications, network printers, network devices, Active Directory, PowerShell
 Administrate VMware Viewer 5.4 Virtual Desktop Infrastructure build and deployment .
 Lotus Notes / Domino Server, MS Office 2010, Citrix, WebEx, Tandberg / Polycomm, SharePoint,
McAfee Endpoint Encryption, Junos Pulse VPN configuration.
 Administered Hyper-V, VMware, and Citrix virtual networks using System Center Virtual Machine
Manager. Virtual Machine Manager (VMM) used to deploy and manage virtual machines and
services across multiple hypervisors, including Citrix XenServer hosts. Use of VMM to manage the
day-to-day operations of XenServer hosts and XenServer pools, discovery and management of
XenServer hosts and pools, create, manage, store, place and deploy virtual machines and services
on XenServer hosts. Administer XenServer hosts through VMM with regard to Linux-based guest
operating systems.
 Use VMM to make resources from Hyper-V, XenServer and VMware ESXi hosts available to private
cloud deployments, using SCVMM, PowerShell scripting.
ProMedical IT, Boca Raton, Florida November 2013 to January 2014
Independent IT contractor, IT Systems Network Administrator, Remote IT Operations
 Consulted on office network restructuring project for Dr. Lee Gibstein
 Installed / configured a DHCP, DNS, File Services, Windows Server 2008 R2 upgrade.
 Configuration of Active Directory, DHCP, DNS, IIS, RBAC, ACL’s, Group Policy enforcement.
 Migrated user profiles from individual workstation to a central repository in Active Directory
 Created Roaming profiles for all employees in offices of Dr. Lee Gibstein. Receptionist, Nurses station,
Operating room / Surgeries, Associates.
 Raid 1 backup configured to store patient EMR files
 Restructured existing network infrastructure for Active Directory Global Catalog Domain Controller
 Network Security was reinforced to insure HIPAA Compliance adherence in medical office.
 Cloud Backup Office Backup Solutions
 Remote Office VPN configured, tested, and put into production.
 Network Infrastructure Maintenance and Support System was evaluated and documented for future
upgrades
Paradigm Technologies, Chicago, Illinois August 2013 to January 2014
Independent IT contractor, IT technician, Operations
 Desktop Support Specialist – Remote IT Administration
 SOX Audit of Servers, routers, switches, laptops, desktops, thin clients, firewall, hubs, printers, VOIP
phones, docking stations.
 Oversaw the replacement of Windows Servers, Cisco routers, Cisco switches, Gateway laptops,
Gateway desktops, HP thin clients, firewall, hubs, printers, VOIP phones, docking stations from Medica
Health Care to United Health Care Group for 1500 employees in South Florida area.
Saveology.com / Techzilla Tech Support, Margate, Florida July 2013 to September 2013
Tier II Tech Support, IT, Operations, Sales, Customer Service.
 Help Desk Call Center. Responsible for troubleshooting and repairing issues that customer has with a
variety of electronic devices. (Logmein, Team Viewer, Bomgar) Remote Desktop Support
 Desktop Support Specialist responsible for answering inbound phone calls and providing technical
assistance to 250,000+ members. Sales Force™ CRM / SLA Reporting.
 Assisted customers over the phone, and remotely to support with extensive set of solutions such as
virus removal, computer/device repair work, data recovery, PC/game console setup, house gadget
support, e-mail set up, networking and software application setup. Installed operating systems,
applications, and Smart phone – Apple, Samsung, and Blackberry (IOS) MDM Configuration /
Administration / Deployment, Configure network policies, protocol and hardware
 Up-selling proprietary anti-virus and registry cleaner software to customers when needed to avoid
further problems
TecVisors, Miami, Florida June 2012 to January 2013
Independent Contractor, Software Specialist / IT Networking Consultant
 Design, install, and monitor client networks from simple single-server environments to complex multi-
server, multi-site networks
 Desktop Support Specialist
 Installed Windows / Mac OS X operating systems, applications, and drivers

5.  Configured network protocols and hardware
 Build, install network cables Cat 5, 6
 Configure, install wireless networks, access points
Vinpax LLC, Miami, Florida May 2011 to June 2012
Independent Contractor, IT Support Specialist / IT Networking Consultant / Webmaster
 Provided hardware and software technical support.
 Ensured compatibility of website with operating systems such as Windows and Macintosh.
 Installed Windows / Mac OS X operating systems, applications, and drivers. Configured network
protocols and hardware.
 Windows Server 2000/2003 configuration, deployment, trouble shoot.
Tiger’s Lair Multimedia Studios, Long Beach, California April 2006 to January 2011
CEO / Owner
 Recording Engineer, Record Producer, Studio Manager
 Songwriter, Arranger, Editor
 Computer Music Programming and Editor
 ProTools, Digital Performer, Cubase, Vision, Cakewalk, Logic Pro
 IT Support Networking Consultant, Webmaster
Long Beach City College, Long Beach, California December 1999 to March 2006
Instructional Multimedia Web Programmer / Webmaster / Content Expert / Desktop Support Specialist
 Provided technical support for 225 Instructors+ 45,000 Students (per semester).
 Ensured proper maintenance of workstations, printers, and peripherals.
 Deploy new workstations and printers, installing operating systems, applications, and drivers, and
configuring network properties and hardware.
 Responded to user service requests and expediently resolve trouble tickets to maximize system uptime.
 Configured network policies, protocols, and hardware.
 Server configuration and deployment – Windows NT4.0/ 2000/2003, Mac OS X (DHCP / QuickTime
Streaming), Linux Red Hat RHEL 6/7, IIS 5, SQL, Apache, TomCat, Perl.
 Macromedia Authorware, Dreamweaver, QuickTime, Real Networks, Flash, Adobe Premier, Final Cut
Pro, Microsoft Office, PowerPoint, Excel, Word, Messenger
 Developed, programmed, and integrated instructional technology into the college curricula.
 Developed customized technology-based tutorials, practices, simulation and interactive courseware:
 Supported disaster recovery plans, performed regular backups, and created Ghost images of
workstations prior to upgrades
 DARE to Care: Disability Accommodations Training Environment an interactive, Web-based,
multimedia training program in which faculty learn to identify and solve disabled student issues
in their on-campus and distance learning classes. As of April 2006, in addition to LBCC faculty
users, over 200 users from 96 educational institutions nationwide have used “DARE to Care” at
their institutions.
 A System Approach to Learning with Technology (SALT), in collaboration with the Learning and
Academic Resources department, funded by the CCCCO Fund for Student Success and Fund
for Instructional Improvement.
 Success in Distance Education (S.I.D.E Road) - (in collaboration with the Learning and
Academic Resources department), funded by the CCCCO Fund for Student Success.
 CHISPA- Caring for Hispanic Patients interactively (in collaboration with the School of Health
and Science)