1. StephenR.Wilkinson
stephen2143@cox.net
757-635-0953
SUMMARY
Information Technician with over 25 years of experience, supporting, analyzing and solving complex,
server, computer hardware and software problems, a strong background in planning, installing and
supporting both Wide and Local Area Networks. Documented operating procurers, data flow, network
and system operating flow diagrams.
TECHNICAL SUMMARY
Microsoft Window NT 4.0 to 2012 Server, Windows 98 to 10,
Microsoft Exchange, Office 97 to 2013
Router, Switches, Cable and DSL Modems, NDS & Active Directory
Install, troubleshoot CAT5/5e, RJ11 cables and phone system punch downs
PROFESSIONAL EXPERIENCE
Systems Administrator March 2015 – Present
Triumph Services – Sentara Healthcare Virginia Beach, VA
 On site System Administrator, at Sentara Healthcare LAN_NOC. Handling Server related
Helpdesk calls, ESI Printer installs, to include both Front end and Back end printing. Publish
application to Citrix Farms and Server load balancing using F5 Load Balancer software. Monitor
Citrix License Status and Server Health (memory, processor and other errors).
 Daily Tasks include; Monitor and take corrective action for Server Backups, to include Symantec
NetBackup, System Recovery, Snapshots and Networker Backup. Monitor Domain Controller
Backup State to ensure all Domain controllers are backup. Ensure that Prism Agent status, used
to install installation packages to servers. Ensure Symantec Endpoint Protection is running on all
server, and take corrective action.
 Using LEMMS Patch Manager, ensure that all server have the Patch Agent installed and
communicating to Patch server. Schedule daily and weekend Patches per scheduled times and
dates, Validate scheduled patches.
 Monitor VMware 7.5 Host Status, and report any abnormal readings to COE for corrective action.
Review Weekly SQL VMware host are on correct farm, it not schedule with COE on patch date to
be moved to correct farm. Review Weekly VMware Horizon View administrator Console for errors
and take corrective action.
 Restore Servers, shares and user folders using Vmware snapshot, NetBackup and Windows
Previous Version. Verify Server Restores, to ensure servers are in Domain and rejoin as needed.
Verify share and user folder restore have missing files and security settings.
Field Service Engineer 2010-2015
SLAIT Consulting LLC Virginia Beach, VA
 On site Field Service Engineer for The Virginian-Pilot, supporting the output of the newspaper
from the moment the postscript file are generated by DTI to the moment the image was burned
onto plates for the press. A complex system really does seem like magic when it works as
designed.
 Desktop and printer support main office and satellite offices, to include software support, install
and troubleshooting software, hardware and network issues.
 Documented the DTI Process of the different systems involved in processing the different file
types for ease of troubleshooting system errors on files not posting to the correct system.
 Documented the Process running on the servers that support DTI, showing what should be
running and how to restart process that have stopped or crashed.
 Part of 3 person team to upgrade Windows XP to Windows 7 Enterprise and played a key role in
getting DTI 7.3.3A to run on Windows 7 Enterprise 32bit and 64bit.
 Created and documented Kiosk image on Windows 7 Enterprise, which allow use to only access
allowed webpages, printers and not allow any changes to desktop or operating system.
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1704 Sword Dancer Drive, Virginia Beach, VA Stephen R. Wilkinson 757-635-0953

2. StephenR.Wilkinson
stephen2143@cox.net
757-635-0953
Field Service Engineer 2006-2010
PLANIT Technology Group, LLC then SLAIT Consulting Norfolk, VA
 Completed site surveys, inventory, and installation and troubleshoot computers and networks.
 Computer integration for VITA Project, using Altiris ® Deployment Solution™ software and
documented procedures for Imaging computers, troubleshooting issues and shipping to onsite
locations.
 Installed cat5 cable, and interconnected switches, routers, servers and workstations.
 Supported Windows Server 2003 Small Business Server for Baylakes Pines Private School in
school network, to include support and upgrades to network, workstations and servers.
Computer Consultant 2005 – 2006
APEX Systems, Inc.- Sentara Healthcare Glen Allen, VA
 Preformed equipment inventory, update WaveNet and Support Magic databases.
 Preformed software updates, troubleshoot upgrade issues, configured auto-login, migrated Icons
and data to new profile.
Computer Consultant 2005 – 2006
The Computer Merchant, Ltd. Norwell, MA
 Conducted site survey, inventory, and installation and troubleshoot computers and networks.
 Installed cat5 cable to switches, routers, servers and workstations.
 Upgraded POS Terminals and converted old server into in store computer based training system.
Computer Consultant 2002 - 2004
APEX Systems Inc (Independent Contractor) Richmond, VA
 NMCI, Staging, Deploying and User Orientation to Navy Marine Corps Information System;
consist of imaging, configuring computers, ensuring all user data and configurations are moved to
new system and orientating users with new network functions and help desk procedures.
 Sentara Healthcare, Novell and Netware GroupWise User Administration, to include setup,
modification and deletion of Accounts and directories. Cleanup of remote access accounts,
removing inactive. Documenting and scheduling all additions, changes and deletions per set
guidelines.
 IT Computer Consultant to USI Insurance, document and upgrade computers in main and branch
offices. Moving data and GroupWise User information to new computers configured IP address,
ensured computer connection and all data was transferred with end user orientation to new
computer. Documented all installation, data moves and connection status.
EDUCTION
 Master Degree in Computer Science GPA 3.38 August 2005 to December 2006
American InterContinental University Hoffman Estates, IL
 Bachelor in Information Technology GPA 3.71 July 2004 to August 2005
American InterContinental University Hoffman Estates, IL
 Associate of Applied Science GPA 3.87 May 2001 to April 2003
ECPI College of Technology Virginia Beach, VA
 A+ Certification March 2003
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1704 Sword Dancer Drive, Virginia Beach, VA Stephen R. Wilkinson 757-635-0953