1. STEPHAN J. GROSS
10909 CR 125 N. Glen St. Mary, FL 32040
Phone: (904) 713-2092 Cell: (904) 710-3196
E-mail: stevegross00@hotmail.com
SUMMARY of QUALIFICATIONS
* Over 20 years of network administration and helpdesktechnician experience acquired during my 20 years of
service to the United States Air Force and over 10 years of service to the State of Florida
* Extensive technical expertise pertaining to the installation, configuration, and maintenance of computer systems
to include MS Operating/Server Systems, Novell, Active Directory, MS Office Products,Symantec Enterprise
Security Technology,McAfee Enterprise and Acronis data backup and recovery
*Tech Sherpas, Planning, Deploying and Managing Microsoft SCCM 2007
* Ardence, SmartClient Desktop Edition 3.3, 2005
* Sun Microsystems, Solaris and MS Windows Network Integration, 2003
* Mainstream Networks, MS Windows 2000 with Terminal Services Administration, 2002
* Mainstream Networks, Citrix MetaFrame XP 1.0 for Windows Administration, 2002
* Tech Now, Intro to Unix, 2002
* LAN Schaeffer, MS Exchange 5.5 Administration, 2001
* LAN Schaeffer, MS Systems Management Server (SMS) 2.0 Administration, 2001
* USAF, Communications-Computer Systems Operations Specialist, 1998
CERTIFICATIONS
* A+ Certified Professional, CompTIA, 2005
* Citrix Certified Administrator (CCA) for MetaFrame XP 1.0 for Windows Administration, 2002
PROFESSIONAL EXPERIENCE
Department of Children and Families
Northeast Florida State Hospital (NEFSH)
January 2006 – Present Macclenny, FL
Distributed Computer Systems Analyst
* Serves as first point of contact for user assistance with desktop computer or printer related issues.
* Troubleshoots and resolves PC hardware/software and peripheral problems in a timely manner.
* Installs hardware/software, and other related network equipment or applications.
* Provides testing,scheduling and setup for Video Teleconferences (VTC)
* Provides support for local and networked printers including general daily maintenance and regular preventative
maintenance.
* Installed Clarity Pacs client on X-Ray technicians computer to view digital X-Rays
* Installed, maintain and monitor over 65 AeroHive AP121 Access Points around the NEFSH campus.
* Troubleshoots and maintains Kronos 4500 Clocks with attached finger print scanneracross the hospital campus.
* Assists Computer Systems Administrator with check in, inventory, setup,and troubleshooting of computer
hardware, software, and applications within the hospital.
* Performs wiring/cable installation throughout campus for computer access to local area network.
* Assists supervisorin the establishment of procedures for using district computer systems.
* Created a Northeast Florida State Hospital specific image and migrated 580 computers from MS Windows 2000 to
MS Windows XP in preparation of state-wide Active Directory migration.
* Configured and installed Cisco 2960/2950 and 3Com switches across campus of 55 buildings for network
connectivity and manageability.
* Configured and maintains a central print server with over 75 printers using TCP/IP and LPR configurations.
* Instrumental in the migration from a Novell network to a Microsoft Active Directory network troubleshooting
unexpected network and computer errors.
* Configured and maintains digital signature solution for the Hospital's Community Center medical records.
* Updated and maintained computer inventory system“Track-It”.
* Performs routine maintenance on all computers on a regular basis

2. United States Air Force
February 2004 – January 2006 Spangdahlem AFB, Germany
Manager of Computer Application Services and Manager of Base Network Control Center
* Directed work, established and reviewed performance standards,identified training needs,effected disciplinary
action and performed other supervisory duties for 8 computer application services technicians and 15 helpdesk
technicians
* Administered Active Directory organizational unit (OU) containers,user accounts,exchange accounts,computer
accounts,shared directories and permissions using Net IQ Directory and Resource Administrator (DRA)
* Administered MS SMS to ensure all time critical security patches and updated software were applied to computer
systems
* Developed a Symantec Ghost solution and managed the migration of 2500 desktop computers from MS Windows
2000 to MS Windows XP
* Installed and configured the Spangdahlem network Symantec Corporate Edition Anti-Virus v10 Server enabling
real-time virus protection of all workstations and servers
United States Air Force
February 2000 – February 2004 Ramstein AB, Germany
Lead MS Windows Administrator
* Installed, configured and maintained 20 MS Windows NT 4.0/2000 servers, 4 MS Exchange 5.5 servers and more
than 250 MS Windows NT 4.0/2000 workstations geographically located throughout 4 European countries in the
United States Air Forces in Europe (USAFE) theater
* Installed, configured, and maintained 6 MS Windows 2000 Terminal Services servers in a Citrix Metaframe XP
server farm providing a remote MS Windows desktop environment for geographically separated users
* Administered Internet Security Scanner (ISS) to ensure all systems on the USAFE SCI network to comply with
Defense Information Systems Agency (DISA) and Defense Intelligence Agency (DIA) standards
* Installed, configured, maintained and monitored Norton Anti-Virus for Exchange on 4 MS Exchange 5.5 servers
and ensured all email was virus free
* Orchestrated and executed a USAFE theater-wide hardware and operating systemupgrade with no downtime and
practically seamless effect on users
* Provided first line of support for network communications hardware (hubs,switches, routers, etc) by applying
basic troubleshooting techniques in support of heavily tasked Network Operations technicians
* Proven ability for all hardware and software issues pertaining to Intel Chipset server and workstation architectures
* Provided security guidance to users regarding the enforcement of existing security policies and procedures
* Opened detailed high level trouble tickets via Remedy for Level II support technicians
United States Air Force
May 1995 – February 2000 Moody AFB Valdosta, GA
Helpdesk technician and MS Windows System Administrator
* Migrated 300 computers from MS WFW 3.11 to MS Windows 95
* Improved organizational print requirements and administration by consolidating three geographically separated
print servers into one central print server
* Engineered and implemented Moody AFB Norton Anti-Virus v5 using six distribution servers enabling real-time
virus protection for over 5000 workstations
* Installed, configured, and maintained two MS Windows NT 4.0 domain controllers
* Provided first line of technical support for over 7,000 network users
* Resolved low level trouble tickets related to MS Windows 95/NT 4.0 Workstation, MS Office, general network
connectivity, and standard personalcomputer operation