1. 11 Marshall Drive
Vinh Ly
Camp Hill, PA 17011
(717) 364-5520
LyTVinh@yahoo.com
Objective:
Seeking a challenging position in IT as a SystemAdministrator where my technical skills and experience will be fully utilized.
Certifications:
MCP
MCSA
A+
Currently obtaining MCSE
Experience:
Microsoft Windows 2000 Professional - 5 years
Windows 2000 Server – 5 years
Windows 2000 Network Infrastructure - 5 years
Windows 2000 Directory Services - 5 years
Windows 2000 Network Environment - 5 years
Windows 2000 Directory Services Infrastructure - 5 years
Windows 2000 Network Security - 5 years
Windows 2008 R2 – 2 years
Windows Server 2012 R2 – 2 years
Windows XP - 7 years
Windows 7 - 5 years
Windows 8.1 - 2 year
Windows 10 - 1 year
Unix/Linux - 5 years
Cisco - 5 years
SCCM – 1 year
TechnicalSkills:
Microsoft Windows 2000 Professional and 2000 Server, Active Directory Administration & Design, DNS, DHCP, TCP/IP, routing,
remote access,LAN/WAN, routers,switches, network cabling, fault tolerance, network security, Microsoft Office Suite, SCCM, WSH,
Hyper-V, Microsoft Deployment Toolkit, and Unix.
Employment History:
November 2014 – Present Lead Workstation Specialist
Penn Tech Deployments Duncannon,PA
-Install microcomputer systemhardware, software, and related peripherals in accordance with Pennsylvania Department of
Transportation’s procedures and technical manuals.
-Install and configure PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet userrequirements.
-Connect/disconnect PC’s and printers to the network. Attach network cables at switch and PC or printer.
-Add computer objects in Active Directory and assign workstation names to be added to the domain.
-Install related software (Windows, applications, network drivers) needed for proper functioning of the complete systemand all
interconnected devices.
-Configure Cisco VPN software on PCs for internal users and business partners.
-Cooperate with business partners/vendors to resolve any specific software related issues and help implement the fix.
-Upgrade or repair existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as

2. required.
-Develop/Update user and technical documentation.
-Test images deployed through SCCM before being approved in Production.
-Troubleshoot task sequence errors during imaging and application deployments from SCCM.
-Stage devices for imaging and advertise applications through SCCM.
-Generate reports through SCCM for application rollouts.
-Create Windows 8.1 and Windows 10 offline media for LTI image deployments using MDT and AIK. Able to create network based
image deployments through MDT.
-Script (batch/vbs/powershell) unattended applications installs for SCCM.
-Connect and troubleshoot VMware’s virtual desktop environment using VMware Horizon View client.
-Provide all required information to assure a complete and accurate equipment inventory through Remedy.
-Provide and respond to direct support for workstation requests and issues.
-Provide PC related support to IT Coordinators via telephone and e-mail.
-Troubleshoot any and all Microsoft Office Suite products.
-Build Windows Server 2008/2012 R2 VM’s using VMware ESXi for testing group policy and otherfeatures.
-Troubleshoot any network connectivity from PC’s, routers,VLAN’s, etc.
-Troubleshoot individual PC problems resulting from SMS pushes.
-Determine if users have authorization to access files on file servers through their mapped network drives.
-Implemented a development environment in HyperV for testing Windows 2008 R2 and Windows 2012 R2.
March 2014 – November 2014 IT Technician
Penn Tech Deployments Duncannon,PA
-Backup and restore user’s data during PC migrations.
-Prep new systems for imaging provided by clients via USB or CD. Create pre-boot environment USB drives to manually load images by
running scripts/hand typing commands.
-Disassemble old systems and assemble new systems for users.
-Configure network connections for user’s new systemand joined them to the domain.
-Prep and repack all computer equipment before on-site install for a more efficient workflow.
-Track incoming and outgoing inventory of computer equipment.
-Troubleshoot and diagnose hardware or software failures when they occur during installation of new systems.
-Keep existing systems up to date with new software or security features.
July 2012 – April 2013 Help Desk Analyst
Penn Tech Deployments Harrisburg, PA
-Provide technical support for the Commonwealth of Pennsylvania at the Department of Transportation.
-Receive calls for assistance,elicit information, and perform hardware and software diagnostic procedures .
-Refer Tier 2 calls to technical staff via Remedy or service providers.
-Resume or restore mainframe, LAN and userIDs and passwords through RACF or Active Directory.
-Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers .
-Communicate accurate and useful status updates.
-Anticipate and resolve issues specific to the team.
March 2007 – February 2011 Support Representative Level 2/Brooks and Eckerd Implementation Lead
Rite Aid Field Systems Support Mechanicsburg,PA
- Troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime to eliminate customer inconvenience.
- Perform basic troubleshooting and resolve assigned problems regarding store registers, workstations, printers, universal power supplies
(UPS) devices,telephones,gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices.
- Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application.
- Escalate technical issues to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution.
- Log, code, and prioritize calls while assigned to dispatch duties.

3. - Lead tech for the Brooks and Eckerd conversion team which was Rite Aid’s largest acquisition (1,850 stores).
- Supervise co-workers to make sure daily tasks were completed in a timely manner and resolve discrepancies.