• Support Windows server 2003-2012 R2, AD Management, Symantec Antivirus, Work with Service Now and respond to and address request via Service now ticketing system. • Provide support for Desktops, laptops, Network Printers, LAN switches. TCP/IP, SQL Troubleshooting • Trouble shoot & Install new software releases, system upgrades, evaluate & install Monthly Windows patches & resolve software related problems. • Facilitate VMware 6.0 infrastructure and configuration and Administration. • Manage Veeam Backup & Replication to preform VM & system recovery. Also Preform back up restores as needed. • Add, remove, and modify users from systems on servers • Image All Laptops & Desktops Via Microsoft SCCM • Assist with maintenance of the telecom IP phone system • Support site on first level help desk request and software, laptop, and desktop issues. • Follow all Thermo fisher IT Policies & Procedures as needed

1. Experience:
Thermo Fisher Scientific, Milwaukee, WI 3/2013 - Present
IT Systems AnalystII
 Support Windows server 2003-2012 R2, AD Management, Symantec Antivirus, Work with
Service Now and respond to and address request via Service now ticketing system.
 Provide support for Desktops, laptops, Network Printers, LAN switches. TCP/IP, SQL
Troubleshooting
 Trouble shoot & Install new software releases, system upgrades, evaluate & install Monthly
Windows patches & resolve software related problems.
 Facilitate VMware 6.0 infrastructure and configuration and Administration.
 Manage Veeam Backup & Replication to preform VM & system recovery. Also Preform back up
restores as needed.
 Add, remove, and modify users from systems on servers
 Image All Laptops & Desktops Via Microsoft SCCM
 Assist with maintenance of the telecom IP phone system
 Support site on first level help desk request and software, laptop, and desktop issues.
 Follow all Thermo fisher IT Policies & Procedures as needed.
HP/ Johnson Controls, Milwaukee, WI 11/2007- 3/2013
PC IT Technician
 Provide tier two and tier three technical support to end-users with technology problems regarding
Laptop and Desktop support at Johnson Controls.
 Provided White Glove Executive management support.
 Use Altiris, which is our deployment server to push software out to the clients. Also used BMC
remedy which is our IT service management.
 Troubleshoot and resolve various ranges of technical problems.
 Install, upgrade and troubleshot hardware components including Motherboards, Memory,
Ethernet, DHCP, NIC's, TCP/IP, Printers, VPN, Switches, SQL.
 Support Blackberry Enterprise Server in a Microsoft Exchange 2007 environment.
 Provide support to remote location across the country using remote software.

2. E Dozier Consulting (contract), Greenfield, WI 08/2007-11/2007
AccessDeveloper
 As a developer completed tasks as assigned.
 Projects included form, report, and query.
 Designed and made modifications.
 Light VBA and SQL programming.
Mede Electric/ We Energies, Glendale,WI 06/2007 -08/2007
Call CenterSupportSpecialist
 Provided first level telephone assistance and support to We Energies customers.
 Resolved basic to moderate level problems.
 Answered end user telephone calls and asked clarifying questions regarding system procedures.
 Maintained accurate documentation of calls and resolution for all reported problems.
 Used standard systems and procedures. In our high volume call area I take up to 200 phone calls
a day. Also worked with various desktop software including Microsoft Windows-95, 98, 2000, XP,
Office, I.E., CAD, or Outlook.
Sprint Nextel, Brookfield, WI 11/2006 –06/2007
Technical Service Representative
 Performed in-house servicing and repair of company's wireless products.
 Responsible for PC desktop installations, upgrades, changes and Blackberry support.
 Troubleshoot and responded to technical computer hardware and software problems.
 Provided support in a Windows environment for the following Windows2000 & XP, MS Office Pro,
PowerPoint & Access. MS Windows Server support with networking, routers.
Education:
ITT Technical Institute San Diego, CA