1. Aswad Ali
1456 S. Shenandoah
Los Angeles, CA 90035
(678) 464-9231(cellular)
aali1911@hotmail.com
WORK EXPERIENCE:
Westfield LLC
IT Systems Analyst 06/2015 - Present (Contract)
● Ensures desktop computers interconnect seamlessly with diverse systems including associated core processing
systems, file servers, email servers, application servers and administrative systems.
● Works with vendor support contacts or accesses on line documentation to resolve technical problems with
desktop computing equipment and software.
● Diagnoses and resolves hardware, software, and printing problems, providing a high level of support to users.
● Provides support to all PC users, investigating and resolving software and hardware problems, implementing
installations of PC’s, peripherals or other hardware and software on the organization’s network.
● Ensures that backup, recovery and security procedures are established and performed as planned for all critical
data and in compliance with security and business continuity policies.
DS Waters Inc.
On-Site Desktop Support Technician 06/2014 - 06/2015 (Contract)
● Provided PC and software support for end-users while providing documentation for future support.
● Responsible for tracking all IT inventory and ordering all hardware/software needed for clients.
● Supported over 700 end-users within three call centers. Resolving all IT related issues including VOIP phone and
call center application software. Able to resolve issues remotely in a timely and efficient manner.
● Strong overall IT hardware/software knowledge, with exceptional team and interpersonal skills.
Los Angeles Times 02/2012 - 11/2013
On-Site Support Technician
● Third level support of all Users software/hardware and networking issues including Android OS devices.
● Responsible bios flash of Huawai Tablets and configuration for LA Times journalist.
● Diagnosed desktop, application, networking and infrastructure issues.
● Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003/2007/2010, Mac OS X,Windows
Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Anti-Virus
spyware, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
West Angeles Church 09/2011 - 1/2012(Contract)
Desktop Support Analyst/System Administrator
● Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity,
system setup, daily backup, network virus inoculation, hardware and software trouble shooting etc.
● Maintained user security accounts for window 2003 including desktop configuration, network connectivity,
network access issues and printer connectivity.
● Responsible for troubleshooting, installation, configuration and repairing Mac and Windows operating systems.
● Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and
maintenance.
● Configured and maintained the network using junior level knowledge of Sonicwall firewalls, HP Pro Curve
switches, Cisco routers, QNAP backup software and Poweredge Xen servers.
NBC/Universal 03/2010 -7/2011(Contract)
Internet Content Manager/NOC Technician
● Responsible for supporting clients domain scripts and compatibility i.e RTMP, Flash and ASP.
● Reported illegal content to appropriate FCC department to have content removed from the host site. i.e
Youtube.
● Responsible for monitoring the telecommunication network for alarms or certain conditions that may have

2. required special attention to avoid impact on the network's performance.
● Analyzed network problems, performed troubleshooting and communicated with network
administrators to resolve any escalated issues.
99 Only Stores -Corporate 03/2009 – 03/2010
Help Desk Representative
● Resolved end-users hardware, software, and network issues in an efficient, professional manner.
● Responsible for troubleshooting the clients basic infrastructure for technical related issues using
Windows Netmeeting and Webex network portal.
● Continually acted to improve PC/NOC systems reliability by providing ongoing preventive
maintenance on the designated systems such as Printer and Mac/PCs.
● Verified that all work was completed at the highest level of quality before being released to the
customer.
Mediatemple.net - Web Hosting 03/2008 – 2/2009
Tier II Technical Support Representative
● Assisted customers with technical questions pertaining to web development, email, FTP, and
DNS propagation.
● Provided support for client's database-driven dynamic web applications using PhpMyAdmin and
MySQL.
● Supported LAMP software such as Perl, Python, Javascript, MySQL5 and PostgreSQL 7.4.
● Used in-house toolset to monitor web hosting systems that included a shared server and dedicated
virtual environment. Provided support for Ruby on Rails and Django grid containers.
Aligo Software Corporation 03/2006 – 2/2008
Tier III Technical Support Manager
● Managed Tier III technical support for the Servicom/Worktrack support team, which involves solving
. non-routine or complex systems issues associated with Aligo software.
● Technical writer for all Workrack/Servicom integration software. Position requires detailed and
algorithmic documentation for employees and client support.
● Responsible for monthly off-site product presentations for clients and potential customers involving
. Microsoft Project and Powerpoint software using knowledge of the Software Development Life Cycle
● Strong communication skills, i.e. very customer-focused, articulate and methodical when troubleshooting client
. issues.
Sprint/Nextel Wireless Communications 08/2002 – 03/2006
Spanish/English Wireless Support
● Performed problem identification, research, isolation and resolution processes for
Spanish and English speaking client’s ISP and wireless related issues using Remedy ticketing system.
● Diagnosed Sprint/Nextel hardware, software and operating system problems.
through discussions with end-user and advanced troubleshooting.
● Strong analytical and problem solving skills, initiative, and excellent organization.
SKILLS AND QUALIFICATION:
Computer Skills:
Operating Systems: DOS, Windows 3.1, 95, 98, NT, ME,
7, 2000, XP, Vista, UNIX, Linux/Mac, Microsoft Exchange Server 2003, Microsoft Windows 2003
Server, Apache http webservers. AS/400, Power Edge, IBM Power series.
Programming Languages: HTML, XML, Java, CGI, C/C++ , Flash
Perl and Oracle (SQL), Maya 5.01. ASP.
Supported Software and Accounting Packages: SCCM Manager, Bit-Locker, Cisco Unified Call Manager, Peachtree,
Quickbooks, Starbuilder, Great Plains, Microsoft Office Suite, Microsoft Outlook, Microsoft Visio, Active Directory,

3. Lotus Notes, Crystal Reports 10.0, Remedy ticketing system. Microsoft FrontPage, Macromedia Flash, Dreamweaver,
Sharepoint. Nagios, IPMonitor and Cacti network monitoring. Sonicwall firewall, Novell, LAN/WAN - TCP/IP, Webex
-networking. PDA devices: Pocket PC, Blackberry/Treo, Android OS, IPhone. VoIP- NetMeeting. (User level
knowledge of various IDS/VPN security software).Also have supported all Ricoh/Lanier printers, copiers and faxes.
EDUCATION:
Bachelors, Computer Science
University of Missouri – Columbia, Columbia, Missouri
PUBLICATIONS:
Interactive 3-Dimensional Website
Aswad Ali, Shashi Shilarnav
University of Missouri – Art and Archaeology Website (December 2002)
ACTIVITIES AND INTERESTS:
Participant, University of Guadalajara Study Abroad Program
President, Omega Psi Phi Fraternity Inc. Epsilon Psi Chapter
Active in recreational sports such as golf, basketball, softball, and tennis.