Harish Metwal is seeking a system administration or troubleshooting role in Delhi NCR. He has 7.5 years of experience in technical support and system administration. His skills include installing and configuring VMware, designing backup strategies, installing server operating systems and applications, and monitoring and troubleshooting servers and networks. He is currently a server administrator at Wipro InfoTech Ltd. where he manages VMware, Windows servers, Active Directory, backups, and provides user support. He holds a diploma in computer science and engineering and is Microsoft certified.

1. Harish Metwal
Mobile: +91-9953494775 ~ E-Mail: harishmetwal@gmail.com
In quest of assignments in System Administration / Troubleshooting with an
organization of high repute
Preferably in Delhi NCR
PROFESSIONAL SNAPSHOT
 A dynamic professional with 7.5 years of rich and valuable exposure in Technical Support, System
Administration, etc.
 Currently associated with Wipro InfoTech Ltd., Gurgaon as Associate Engineer reputed at
Nestle India.
 Goal driven professional; ready to take up challenges.
CORE COMPETENCIES
System Administration
 Installing and configuring Vmware vSphere5.1 & 5.5
 Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan.
 Installing and configuring server operating systems, application software, anti-viruses etc.
 Monitoring servers and the networks and immediately responding to alerts to bring the systems
back up.
Technical Support / Troubleshooting
 Extending high-end technical support on various servers and ensuring high customer satisfaction
levels through prompt redressal of their problems.
 Overseeing troubleshooting related to performance, network administration, application conflicts
and system bugs.
 Implementing effective customer support systems, helpdesk and their management.
NOTABLE ATTAINMENTS
 We have replaced old HP servers with new one in South Asia Region and migrated Windows Server
2003 to 2008.
CAREER RECITAL
Sep’12 – Present: Wipro InfoTech Ltd., Gurgaon.
Server Administrator
KEY DELIVERABLES
 Managing & troubleshooting on VMware vSphere5.1 & 5.5
 OS installation and troubleshooting on Windows server 2003 & 2008 Enterprise Edition and other
application on Physical and in virtual
 File & Printer Server Management
 DHCP Management
 DNS & Active Directory Management
 Managing IIS.
 Implement Group Policy, User and Computer Security Policy, NTFS security
 Hardening of Operating system as per the check list
 Managing downtime reporting, domain user creation.
 Installation of new servers, configure RAID, alerts and backup policies
 Managing Symantec backup solution 12.0 & VERITAS net-backup 7.1.1 & storage.
 Manage & schedule DRP drill on Netbackup
 Installation of new patches in all servers.
 Fixed the compliance issues on server (Ex: Unwanted shares, software)

2.  Managing User authentication for Active Directory.
 Managing server related compliances (Netscan, Home Drive).
 User ID creation/deletion in Active Directory.
 Organizational Unit and Domain User.
 Troubleshooting and configuration of Safecom printing solution.
 Installation and configuration of network and local printers.
 Resolving the various user queries on daily basis (Onsite & offsite).
 Preparing backup dashboard on monthly basis.
 Quartly doing Netscan activity & Stale user home drive activity.
 Manage & schedule DRP drill in different platforms (Ex-Backup, Servers and Network etc.)
Mar’09 – Sep’12: Wipro InfoTech Channel Partner (Ranovision Automation services Pvt. Ltd &
NH-info media Pvt. Ltd.)
Senior Engineer
KEY DELIVERABLES
 Responsible for CA ARC serve Backup 2000, Bright Store Backup 11.0 and 12.0 and Win NT Backup
for file server
 Hardware platforms IBM and HP for Servers,
 New User ID creation on Active Directory
 Windows2003 server’ management Domain Controller and DNS management, Active directory
management, Print server management, file server management (sharing and security), DHCP
management
 DHCP Management
 Installation and Maintenance of Symantec Antivirus Endpoint 11.1 and corporate edition 12.0 for
Server and Clients
 New user ID creation in Lotus Domino
 Troubleshooting in MS outlook 2007 on client site
 Troubleshooting on Lotus Notes (8.0 & 8.5) in client site
 VPN Check point installation & Configuration on client PCs.
 As a Senior Engineer, responsible for Maintenance of Computer Hardware and Networking,
Monitoring of Systems
 Operating and Troubleshooting Windows 2003 Enterprise Edition, Win XP & Window7
 Monitoring and Maintenance of Manage Engine Helpdesk tool software Service Desk for call logging
 Preparing monthly MIS report for all hardware & software calls.
Mar’08 – Mar’09: Progressive InfoTech (P) Ltd.
Residence Engineer
KEY DELIVERABLES
 In Lotus Domino 7.0 & 8.0 able to manage People and Group management (ID creation, rename,
deletion), recertify)
 Installation, Configuration and Trouble Shooting lotus notes on the client site.
 Blackberry to be synchronize with Lotus notes
 Handling the video conferencing device
 Installation of ISA server
 As a Senior Engineer, responsible for Maintenance of Computer Hardware and Networking,
Monitoring of Systems
 Remotely resolve user PC problem by Net Meeting, WinVNC and R-admin
 ACL management, Database management (Quota management, resolving corruption problem), ID
password recovery, resolving mails routing problems etc.
 Able to create server ,configuration, policy document
 Able to troubleshoot Lotus/Domino mails, routing etc. issue
 Support Microsoft Outlook on client Site.
 Resolving escalated problems of the users across country.
ACADEMIC CREDENTIALS
 Completed 10th from Uttar Pradesh Board in 2001 with 68%
 Completed 12th from Uttaranchal Board in 2003 with 55%

3.  Three-Year Diploma in Computer Science and Engineering from Govt. polytechnic Kashipur
Uttaranchal in 2006 with 75%
 Completed Graduation from Delhi University
CERTIFICATIONS
 Microsoft Certified Professional
IT FORTE
Windows 2003 & 2008 Server
 O/S installation. ADS Installation. DHCP Configuration. User creation and setting permission for them.
Connectivity with client nodes.
PERSONAL DOSSIER
Date of Birth : 10th
Aug’ 1985.
Residential Address : B-7, 22G Mayur Vihar Ph-3 Delhi 110096